Vodafone Home Gateway HG659 needs to be rebooted every 3~4 days

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone Home Gateway HG659 needs to be rebooted every 3~4 days

jimbob79

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#226240 27-Dec-2017 16:15

So I had this annoying problem with my Vodafone Home Gateway HG659 where none of the wifi passwords would work. I enter the correct password and promoted with the "Incorrect Password. blar blar blar". I would reboot it and everything was okay.

But now the problem is happening every 3~4 days. I would be quite happy watching YouTub and I would be unable to connect the server I tried changing from the 5Ghz to the 2.4Ghz "Wrong Password". Reboot, fixed.

The problem is affecting the Xbox / Chromecast / laptops as well.

I this a known issue? I do have the guest wifi feature enabled and this is also affected.

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#1925771 27-Dec-2017 16:20

got the latest firmware?

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Linux

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#1925778 27-Dec-2017 16:37

What software version is the modem on? B026 is the latest

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Edit: I have the HG659 and uptime is 48 days no issues and uptime would be longer but had a power cut

hio77

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#1925782 27-Dec-2017 16:54

This sounds like the per band limitation on wireless connections.

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Jase2985

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#1925785 27-Dec-2017 16:59

the 32 device limit?

hio77

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#1925790 27-Dec-2017 17:09

Jase2985:

the 32 device limit?

Yes. per band is lower than the 32 device one too.

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sbiddle

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#1925795 27-Dec-2017 17:20

I pick too would be that you're exceeding the number of clients.

How many devices do you have connected?

BigMal

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#1926045 28-Dec-2017 11:31

I have a similar issue. My HG659 was going great until I updated to the latest firmware a few months ago, now I have to reboot several times a week as the wifi stops working.

jimbob79

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#1926149 28-Dec-2017 13:34

Jase2985:

got the latest firmware?

Product type:

HG659

Device ID:

00E0FC-S3G7N17113015599

Hardware version:

VER.B

Software version:

V100R001C206B020

System up time:

0 days 21 hours 30 minutes 7 seconds

Jase2985

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#1926230 28-Dec-2017 17:21

so an old version then, try updating it.

http://help.vodafone.co.nz/app/answers/detail/a_id/24400/~/upgrade-vodafone-modem-firmware

jimbob79

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#1926262 28-Dec-2017 19:39

Jase2985:

so an old version then, try updating it.

http://help.vodafone.co.nz/app/answers/detail/a_id/24400/~/upgrade-vodafone-modem-firmware

Did version update V100R001C206B026, however, the default password and the super duper admin password not working now ('@' plus the last 8 digits of my serial number)

Also, following the instructions, admin and admin did not work.

xpd

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#1926265 28-Dec-2017 19:52

Or ask for their "Hub" unit - next door had one sent to them at no cost or notification, just had a note with it saying "were upgrading everyone".

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BigMal

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#1926266 28-Dec-2017 19:54

xpd:
Or ask for their "Hub" unit - next door had one sent to them at no cost or notification, just had a note with it saying "were upgrading everyone".

This is what I've done. I rung up today and they're sending a tech out with a new hub (wouldn't let me install it myself).

xpd

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#1926270 28-Dec-2017 20:23

BigMal:
xpd:

Or ask for their "Hub" unit - next door had one sent to them at no cost or notification, just had a note with it saying "were upgrading everyone".

This is what I've done. I rung up today and they're sending a tech out with a new hub (wouldn't let me install it myself).

Really ? Our neighbor is not IT savvy at all and it just turned up in post.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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ech3lon

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#1926271 28-Dec-2017 20:27

jimbob79:
Jase2985:

so an old version then, try updating it.

http://help.vodafone.co.nz/app/answers/detail/a_id/24400/~/upgrade-vodafone-modem-firmware

Did version update V100R001C206B026, however, the default password and the super duper admin password not working now ('@' plus the last 8 digits of my serial number)

Also, following the instructions, admin and admin did not work.

Username is case sensitive ("Admin")

Jase2985

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#1926274 28-Dec-2017 20:43

jimbob79:

Jase2985:

so an old version then, try updating it.

http://help.vodafone.co.nz/app/answers/detail/a_id/24400/~/upgrade-vodafone-modem-firmware

Did version update V100R001C206B026, however, the default password and the super duper admin password not working now ('@' plus the last 8 digits of my serial number)

Also, following the instructions, admin and admin did not work.

http://help.vodafone.co.nz/app/answers/detail/a_id/24560/~/admin-password-for-the-vodafone-wireless-modem-%28hg659%29

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