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vrv8calais

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#238023 29-Jun-2018 11:33
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Has anyone noticed that Vodafone are billing an account fee on old accounts if they have credit in them?

 

i moved away from Vodafone a couple of years ago and had a small credit which stayed on the account and i kept getting emailed a bill and the credit remained intact.

 

However i noticed a couple of months ago that the credit seemed to be eroding to the point where it is about to go into deficit.

 

Seeing that Spark have been have started returning old credit to people can anyone explain why Vodafone have decided to be come creative

 

and keep these old credits for themselves?

 

 


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Linux
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#2045973 29-Jun-2018 11:35
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How much was your account in credit and why did not call and ask for a refund? Vodafone has introduced a fee of $5 per month if account is in credit and no services attached and when account reaches $0 it's closed off

 

Vodafone has not become creative they want to close down old billing accounts, Even you have told us they have emailed you advising the account is in credit

 

John


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  #2045981 29-Jun-2018 12:02
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We got a refund notification from Vodafone years ago, was for some stupid amount like 30c. Cost them more to post us notification letter.

 

 





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reven
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  #2045985 29-Jun-2018 12:05
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I had $7.99 that i kept getting emailed about, but my last one a few months ago? now says 0.  i just assumed the credit expired.  i dont see me ever going back to vodafone, so no bothered.  (Im not a heavy user and they dont target me, $9 2d combo covers me, i have 5GB rollover saved up)


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#2046013 29-Jun-2018 12:57
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Linux: Vodafone has introduced a fee of $5 per month if account is in credit and no services attached

 

Keeping a record in a database must be more complicated than I thought!


Linux
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#2046017 29-Jun-2018 13:04
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Behodar:

 

Linux: Vodafone has introduced a fee of $5 per month if account is in credit and no services attached

 

Keeping a record in a database must be more complicated than I thought!

 

 

Costly :P

 

I worked on the db and the record changes from ACTIVE to CLOSED 

 

John


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  #2046020 29-Jun-2018 13:13
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I think the point is that while Vodafone keeps the money, Spark returns the money - so far 20,000 people got theirs back (or given the option for the account holder to donate to a foundation).

 

Different believe systems. Greed. Just another tick.





 

 

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  #2046022 29-Jun-2018 13:15
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freitasm:

 

I think the point is that while Vodafone keeps the money, Spark returns the money - so far 20,000 people got theirs back (or given the option for the account holder to donate to a foundation).

 

 

Far better way to handle things instead of lining the pockets of a company

 

John


 
 
 
 


dejadeadnz
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  #2050067 5-Jul-2018 20:16
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The NBR (I think the article is paywalled) is reporting that Vodafone is being investigated by the CC over this issue. Regardless of the outcome, only an abject idiot could have thought this to be a good idea. VF seems to be managed by a large number of idiots, if its constant exposure to CC investigations and successful prosecution is any guide.

 

 

 

[Mod edit (MF): correct company name]

 

 

 

 

 

 


mattwnz
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  #2050117 5-Jul-2018 20:58
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This sounds really odd. Why don't they just send those people with credit a cheque, or ask for their bank account number? eg A communications company  communicating with the customer, about what they want doing with their credit


dejadeadnz
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  #2050162 5-Jul-2018 21:32
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Seriously, there's no rational explanation for this other than VF's management thinking that somehow all the usual standards of propriety (note here that propriety is not necessarily the same thing as what is legal, i.e. what the law allows you to do) don't apply to them/it. Honestly, when the simplest answer fits, it's usually also the right one. VF's conduct is nothing short of disgraceful.

 

 

 

 

 

 

 

 


quickymart
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  #2050246 6-Jul-2018 08:06
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Maybe when Jase takes over the reins he can sort this out.

mrdrifter
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  #2050317 6-Jul-2018 09:47
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I have the exact same issue with credit one month that suddenly became a debt. now i get emails that show I owe the amount that Vodafone did owe me. I even rung to straighten it out and ask for the records of when this change happened, never got the follow up call from them.


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  #2050321 6-Jul-2018 10:00
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Lodge a formal complaint and add to ComCom list too.




 

 

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quickymart
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  #2050679 6-Jul-2018 17:13
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I read the NBR article. Very interesting. They mentioned Geekzone! :)

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  #2050772 6-Jul-2018 18:45
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mattwnz:

 

This sounds really odd. Why don't they just send those people with credit a cheque, or ask for their bank account number? eg A communications company  communicating with the customer, about what they want doing with their credit

 

 

 

 

Possibly because the cost of issuing refunds outweighs the value of the credit? 


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