Credit on old account disappearing

Forums › One NZ (including Farmside) › Credit on old account disappearing

vrv8calais

3 posts

Wannabe Geek

Trusted

#238023 29-Jun-2018 11:33

Has anyone noticed that Vodafone are billing an account fee on old accounts if they have credit in them?

i moved away from Vodafone a couple of years ago and had a small credit which stayed on the account and i kept getting emailed a bill and the credit remained intact.

However i noticed a couple of months ago that the credit seemed to be eroding to the point where it is about to go into deficit.

Seeing that Spark have been have started returning old credit to people can anyone explain why Vodafone have decided to be come creative

and keep these old credits for themselves?

1 | 2

12268 posts

Uber Geek
+1 received by user: 8554

Trusted

Lifetime subscriber

#2045973 29-Jun-2018 11:35

How much was your account in credit and why did not call and ask for a refund? Vodafone has introduced a fee of $5 per month if account is in credit and no services attached and when account reaches $0 it's closed off

Vodafone has not become creative they want to close down old billing accounts, Even you have told us they have emailed you advising the account is in credit

John

xpd

Geek of Coastguard
14130 posts

Uber Geek
+1 received by user: 4594

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#2045981 29-Jun-2018 12:02

We got a refund notification from Vodafone years ago, was for some stupid amount like 30c. Cost them more to post us notification letter.

XPD / Gavin

LinkTree

reven

3748 posts

Uber Geek
+1 received by user: 874

Trusted

#2045985 29-Jun-2018 12:05

I had $7.99 that i kept getting emailed about, but my last one a few months ago? now says 0. i just assumed the credit expired. i dont see me ever going back to vodafone, so no bothered. (Im not a heavy user and they dont target me, $9 2d combo covers me, i have 5GB rollover saved up)

Behodar

11136 posts

Uber Geek
+1 received by user: 6148

Trusted

Lifetime subscriber

#2046013 29-Jun-2018 12:57

Linux: Vodafone has introduced a fee of $5 per month if account is in credit and no services attached

Keeping a record in a database must be more complicated than I thought!

Linux

12268 posts

Uber Geek
+1 received by user: 8554

Trusted

Lifetime subscriber

#2046017 29-Jun-2018 13:04

Behodar:

Linux: Vodafone has introduced a fee of $5 per month if account is in credit and no services attached

Keeping a record in a database must be more complicated than I thought!

Costly :P

I worked on the db and the record changes from ACTIVE to CLOSED

John

freitasm

BDFL - Memuneh
80777 posts

Uber Geek
+1 received by user: 41319

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2046020 29-Jun-2018 13:13

I think the point is that while Vodafone keeps the money, Spark returns the money - so far 20,000 people got theirs back (or given the option for the account holder to donate to a foundation).

Different believe systems. Greed. Just another tick.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Dell

Shop now for Dell laptops and other devices (affiliate link).

Linux

12268 posts

Uber Geek
+1 received by user: 8554

Trusted

Lifetime subscriber

#2046022 29-Jun-2018 13:15

freitasm:

I think the point is that while Vodafone keeps the money, Spark returns the money - so far 20,000 people got theirs back (or given the option for the account holder to donate to a foundation).

Far better way to handle things instead of lining the pockets of a company

John

dejadeadnz

2394 posts

Uber Geek
+1 received by user: 2287
Inactive user

#2050067 5-Jul-2018 20:16

The NBR (I think the article is paywalled) is reporting that Vodafone is being investigated by the CC over this issue. Regardless of the outcome, only an abject idiot could have thought this to be a good idea. VF seems to be managed by a large number of idiots, if its constant exposure to CC investigations and successful prosecution is any guide.

[Mod edit (MF): correct company name]

mattwnz

20535 posts

Uber Geek
+1 received by user: 4811

#2050117 5-Jul-2018 20:58

This sounds really odd. Why don't they just send those people with credit a cheque, or ask for their bank account number? eg A communications company communicating with the customer, about what they want doing with their credit

dejadeadnz

2394 posts

Uber Geek
+1 received by user: 2287
Inactive user

#2050162 5-Jul-2018 21:32

Seriously, there's no rational explanation for this other than VF's management thinking that somehow all the usual standards of propriety (note here that propriety is not necessarily the same thing as what is legal, i.e. what the law allows you to do) don't apply to them/it. Honestly, when the simplest answer fits, it's usually also the right one. VF's conduct is nothing short of disgraceful.

quickymart

15015 posts

Uber Geek
+1 received by user: 14104

ID Verified

#2050246 6-Jul-2018 08:06

Maybe when Jase takes over the reins he can sort this out.

Dell

Shop now for Dell laptops and other devices (affiliate link).

mrdrifter

589 posts

Ultimate Geek
+1 received by user: 294

ID Verified

Trusted

#2050317 6-Jul-2018 09:47

I have the exact same issue with credit one month that suddenly became a debt. now i get emails that show I owe the amount that Vodafone did owe me. I even rung to straighten it out and ask for the records of when this change happened, never got the follow up call from them.

freitasm

BDFL - Memuneh
80777 posts

Uber Geek
+1 received by user: 41319

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2050321 6-Jul-2018 10:00

Lodge a formal complaint and add to ComCom list too.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

quickymart

15015 posts

Uber Geek
+1 received by user: 14104

ID Verified

#2050679 6-Jul-2018 17:13

I read the NBR article. Very interesting. They mentioned Geekzone! :)

logo

659 posts

Ultimate Geek
+1 received by user: 255

Trusted

#2050772 6-Jul-2018 18:45

mattwnz:

This sounds really odd. Why don't they just send those people with credit a cheque, or ask for their bank account number? eg A communications company communicating with the customer, about what they want doing with their credit

Possibly because the cost of issuing refunds outweighs the value of the credit?

1 | 2