About dam time. Surely no one at Vodafone marketing can actually say this was done in good faith. the whole point of the FibreX brand was to confuse the consumer. Stunk of Teresa Gattung ten years ago at Spark.

Edit: Fixed sentence.

TBH I never cared about the naming, only the service grade and support. I don't think HFC has ever been as bad as people think, but vodafone and telstraclears product support and investment approach has left a LOT to be desired - listening on congestion, fault repairs, proactive maintenance and so on. 

Poor policy and absent management will always triumph.

antoniosk:

 

... I don't think HFC has ever been as bad as people think, but vodafone and telstraclears product support and investment approach has left a LOT to be desired - listening on congestion, fault repairs, proactive maintenance and so on. ...

 

I agree with you about poor Telstra/Vodafone product support and investment.

I disagree with your claim that HFC has never been as bad as people think.  Oh yes it was, and for a long time.  😕

From bitter personal experience as a cable user (and TrueNet tester) in Island Bay for the past 7 years, I can confirm that our HFC service was almost unusable from April 2015 to September 2016, when it was upgraded.

(Remember the old Krapi Cable Congestion thread that ran to 234 pages?)

If Vodafone have dropped the "FibreX" branding misnomer, that's great news - I know several smart-but-not-technical people who were taken in by it.

About time, although does that mean the Commerce Commission case just comes to an end (or is closed)?

quickymart:

About time, although does that mean the Commerce Commission case just comes to an end (or is closed)?

When I challenged Jason Paris on here around VF's legal compliance practices, he indicated that VF was serious about doing better. I'd be stunned if there has been a decision against VF on the ComCom prosecution without the former making a press release/there being some press coverage. So this is either a case of VF reaching a settlement with the ComCom or it continuing to deny a breach of the FTA but nonetheless at least implicitly acknowledging that continuing to push to the edge of the FTA (at a minimum) is not the correct practice for a corporation that wishes to be taken seriously. Whatever the scenario, the fact that there is a noticeable change of attitude is a good thing. 

Sideface:

 

antoniosk:

 

... I don't think HFC has ever been as bad as people think, but vodafone and telstraclears product support and investment approach has left a LOT to be desired - listening on congestion, fault repairs, proactive maintenance and so on. ...

 

 

I agree with you about poor Telstra/Vodafone product support and investment.

 

I disagree with your claim that HFC has never been as bad as people think.  Oh yes it was, and for a long time.  😕

 

From bitter personal experience as a cable user (and TrueNet tester) in Island Bay for the past 7 years, I can confirm that our HFC service was almost unusable from April 2015 to September 2016, when it was upgraded.

 

(Remember the old Krapi Cable Congestion thread that ran to 234 pages?)

 

If Vodafone have dropped the "FibreX" branding misnomer, that's great news - I know several smart-but-not-technical people who were taken in by it.

 

I agree the state of Island Bay was an absolute abomination and a real indictment of vodatelstrasaturnchelloclearwhatever's lack of care of customers, but equally I dont believe the entire network was in a similar poor state. Of course VF were thoroughly tainted and the whole network came into disrepute (and why not - if they couldnt one suburb out, why would the whole thing be any better??), and I don't believe they are in a recovered position.

It's amazing how quickly a brand can erode in value

antoniosk:

 

I agree the state of Island Bay was an absolute abomination and a real indictment of vodatelstrasaturnchelloclearwhatever's lack of care of customers, but equally I dont believe the entire network was in a similar poor state. Of course VF were thoroughly tainted and the whole network came into disrepute (and why not - if they couldnt one suburb out, why would the whole thing be any better??), and I don't believe they are in a recovered position.

 

It's amazing how quickly a brand can erode in value

 

This, hence I am surprised as part of the sale they are keeping the Vodafone brand. I would of thought once they get all their service woes under control they would rebrand and start on a new page.

Vodafone is still a strong (and well-known) brand in both NZ and the rest of the world - it's not like Telecom where it was mostly an NZ-only company.

Bit late to the conversation, but appears they've forgotten to change the name under 'Important Things to Know' on the plan page:

• FibreX is Vodafone’s hybrid fibre coaxial cable network.

Nearly 2 weeks later, Stuff decides to do a story on it: https://www.stuff.co.nz/business/113414473/vodafone-ditches-fibrex-brand-after-longrunning-stoush-with-watchdog

kingjj:

Bit late to the conversation, but appears they've forgotten to change the name under 'Important Things to Know' on the plan page:

• FibreX is Vodafone’s hybrid fibre coaxial cable network.

kingjj:

 

Bit late to the conversation, but appears they've forgotten to change the name under 'Important Things to Know' on the plan page:

 

• FibreX is Vodafone’s hybrid fibre coaxial cable network.

The wording of "Important things to know" has now been revised :