I'm just wondering if anyone else is having similar issues on Voda's Fibre X Max. We're based in Upper Hutt
For the past several (since April I think) weeks, we've been experiencing seemingly random dropouts. Each lasting 2 minutes. Doesn't seem to matter what we're doing, light browsing, using Vodafone TV, streaming Netflix etc. Our network stays up and all device can still see the network, but just can't get out to the internet. When I notice the internet not working I check Ping Plotter and the first hop out is timing out. And it's always for 2 minutes. We just wait the 2 minutes and everything comes back up. The lights on the TC4400 look fine while all this is happening.
Over the course of the last few weeks and the agony dealing with Voda 'Ninjas'; We've had our line checked which was fine,Technicolor TC4400 Docsis modem replaced, even sent out the 'awesome' Ultrahub to eliminate an issues with my own router, several reboots and factory resets later and the issue still occurs.
I'm at my wits end, and just wondering if anyone else has a similar issue and got theirs fixed? I'm not expecting a fix here, obviously, and will probably call the 'support' line again when the annoyance of the dropouts outweighs the dread of repeating myself yet again on the helpdesk and getting the 'we will surely fix this for you' comment.
We're unfortunately on a contract so stuck for another 7ish months. I read somewhere we might be able to break the contract without ETCs as it hasn't been fixed for more than 14 days, is that true?
Anyway, sorry for the whinge. Looking to hear from anyone who is having or had a similar issue/experience.
Cheers.