I see Vodafone New Zealand is moving to an on-line billing approach - with plans to introduce a $1.50 charge if you want to receive a paper bill, from sometime next year.
They recommend you use the self-help service on-line...
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Now based in Perth WA.
Wob: I am already under this scheme for my home phone and broadband (ihug that evolved into Vodafone), I get emailed a pdf with my bill every month. I guess it is a logical step for mobile connections.
Interestingly enough, I had a pre-recorded call on my VF pre-pay mobile to tell me my home phone and broadband account was overdue - go figure!!
Internet is my backyard...
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juha: The right way would've been for Vodafone to offer customers who don't want paper bills a $1.50 discount, instead of slapping on a charge for an existing practice. FFS.
alasta: It's a good idea, but it's a pity they don't seem to want to send my bills to me electronically. I opted for electronic billing a few months ago and received the next couple of bills electronically, then I switched to You Choose and got the next bill in the post, then I tried to switch electronic billing back on but I'm still getting my bills in the post.
If they were also charging me $1.50 for receiving those paper invoices then I would be pretty annoyed right now!
When I first read this I assumed it would only apply to those with homeline+internet with VF.
Surely Vodafone customers that are homeline only or mobile only would be exempt from paying any such fee?
There are so many scenarios where this is unfair. In todays economic climate there are lots of struggling people and families wanting to save a few $$ move to VF for basic service.
A household falls on hard times and the internet is disconnected by VF for non payment. They previously received online billing but with no internet will they automatically revert to paper bill - oh and just to add salt in the wounds let's charge you for it!
I am sure not all mobile only customers are mobile internet savvy although I dont know if VF online billing system can be accessed via all mobiles but wouldnt the data access to view such a bill exceed $1.50 on casual plans?
My banks, my current phone company, my power company and even my voip toll company dont charge for sending a bill and I can access all those accounts online.
I am getting the sense that VF dont actually want customers below a certain spending threshhold.
scottjpalmer: Wasn't it only pre-pay customers that got the $1 charge?
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