[Feedback] Called to cancel, subsequently offered the best deal around

Forums › One NZ (including Farmside) › [Feedback] Called to cancel, subsequently offered the best deal around

Turbine1991

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#261970 26-Dec-2019 23:13

Hi,
I'd just like to say Vodafone really goes the extra mile for you to maintain customers. Here is what they offered me.

-They forgot to deduct the -$10 discount and refunded $120 as credit from December 2018.
-1gbps HFC upgrade for free, from 200mbps.
-2x Free Landline Handsets
-$200 new customer joining credit (despite being an existing customer)
-The usual 5 best mates (free calling) and free national calling.
-$80 a month

If you're not happy with your plan, don't be afraid to scope out the competiton. Especially 2Degrees at the moment, it might not work so well if you're on UFB as it's not their private infrastructure.

gehenna

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#2381563 26-Dec-2019 23:19

I'd rather keep paying the extra just to avoid calling Vodafone customer service.

Turbine1991

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#2381565 26-Dec-2019 23:28

They're quite nice really. What issues have you had with them?

The retention/cancellation team are quite kiwi in nature. I find them much better to deal with than the likes of Spark who are not willing to negotiate plans anymore.

gehenna

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#2381567 26-Dec-2019 23:34

I've posted about it in the past, suffice to say I'd rather pull teeth than talk to them again. But I'm glad you had success.

quickymart

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#2381590 27-Dec-2019 07:41

Turbine1991:

They're quite nice really. What issues have you had with them?

The retention/cancellation team are quite kiwi in nature. I find them much better to deal with than the likes of Spark who are not willing to negotiate plans anymore.

You must have missed the countless other threads about poor customer service from Vodafone. That's great you had a good experience (they don't make any offers for some people who threaten to leave, by the way), but for every 1 good tale, there are probably 5 that involve issues with billing, staff not doing what customers ask them to (despite promising them they would fix/do/change what was requested), endless transfers to "the right person who will definitely be able to help you"...the list goes on.

Also if you gave me the choice of cable or fibre, I would choose fibre every single time.