No landline since thursday afternoon

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › No landline since thursday afternoon

Apsattv

2138 posts

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#275843 12-Sep-2020 18:38

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Just noticed not receiving any calls to the landline since Thursday, sure enough the Phone light on the Vodafone hub is flashing red,

There doesnt seem to be any cabling issues and I've restarted the hub multiple times.

Voice status in the router says "Line" (on hook) "phone number" is correctly listed , service status however is listed as OFF??

some code from the log ?

also cell phone to my landline gets a voice message saying number no longer exists???

09/12/2020

18:31:45

[MMRVSIPIMPL::REGTERMOBJ]:E: registerStateChanged:1331 - statusCode 404

Voice

09/12/2020

18:31:45

[MMRVSIPIMPL::REGTERMOBJ]:E: regTermObjFirewallUpdate:3805 - Unable to retrieve currentDestination from SIP network ..

Voice

09/12/2020

18:31:45

SIP Registration: SIP: 35477604 : Deregister

Voice

09/12/2020

18:31:44

Voice

09/12/2020

18:31:44

Content-Length: 0

Voice

09/12/2020

18:31:44

Reason: Q.850;cause=1;text="User not Found"

Voice

09/12/2020

18:31:44

Via: SIP/2.0/UDP 47.72.44.179:6050;received=47.72.44.179;rport=6050;branch=z9hG4bK-22b-8790e-57caf151-6db298

andrewNZ

2487 posts

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Inactive user

#2563054 12-Sep-2020 18:57

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Time to call Vodafone

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Linux

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#2563058 12-Sep-2020 19:04

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Have you called VodafoneNZ?

Apsattv

2138 posts

Uber Geek

#2563061 12-Sep-2020 19:11

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Account holder chatted to support online, who said nothing is wrong at their end??

Dial tone is there , but giving a "busy" signal

and why when my landline is called does it say number doesnt exist?

freitasm

BDFL - Memuneh
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#2563068 12-Sep-2020 19:59

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I would call again. This is not normal.

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Apsattv

2138 posts

Uber Geek

#2563069 12-Sep-2020 20:15

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Probably this

https://community.vodafone.co.nz/t5/Broadband-services/Phone-plugged-in-to-Ultra-Hub-doesn-t-work/td-p/217386/page/2

https://community.vodafone.co.nz/t5/Modems-Wi-Fi/Landline-not-working-via-modem/m-p/230064

Apsattv

2138 posts

Uber Geek

#2563148 13-Sep-2020 08:32

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Can someone confirm if this looks correct ?

Apsattv

2138 posts

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#2563222 13-Sep-2020 10:52

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It gets stranger and stranger this was received by the account holder a few days ago

Thing is they never requested anything!

No more BestMates? for home phone? No problem.

Hi there

Thanks for your request to remove the BestMates? for home phone Add-On from your Ultimate fibre 100 and voice. We hope it's been handy while you needed it - and now that you don't, we've set it up to be switched off soon as.

quickymart

11170 posts

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#2563243 13-Sep-2020 11:19

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That reads like a copy/paste for a totally different issue.

Time to call in the big guns - @JasonParis

Linux

10290 posts

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#2563261 13-Sep-2020 13:32

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Yep a staff member has broken something!

NickR1

76 posts

Master Geek

One NZ

#2563358 13-Sep-2020 21:28

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Hey,

Feel free to PM me the details and I can take a look.

Apsattv

2138 posts

Uber Geek

#2563484 14-Sep-2020 09:45

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A big thank you to NickR1 the issue is fixed, in fact the light is back to green within 2 minutes of me messaging him. In fact before I even received his reply to my PM.

He also confirmed that it was an issue at Vodafones end relating to account change mid last year.

JasonParis

147 posts

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One NZ

#2563660 14-Sep-2020 12:31

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Apsattv:

A big thank you to NickR1 the issue is fixed, in fact the light is back to green within 2 minutes of me messaging him. In fact before I even received his reply to my PM.

He also confirmed that it was an issue at Vodafones end relating to account change mid last year.

Great work Nick!

Jason Paris

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