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Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › No landline since thursday afternoon
Apsattv

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#275843 12-Sep-2020 18:38
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Just noticed not receiving any calls to the landline since Thursday, sure enough the  Phone light on the Vodafone hub is flashing red,

 

There doesnt seem to be any cabling issues and I've restarted the hub multiple times.

 

Voice status in the router says "Line" (on hook)   "phone number" is correctly listed  , service  status however is listed as OFF??

 

some code from the log ?

 

also cell phone to my landline gets a voice message saying number no longer exists???

 

 

 

 

09/12/2020

 

18:31:45

 

[MMRVSIPIMPL::REGTERMOBJ]:E: registerStateChanged:1331 - statusCode 404

 

Voice

 

 

 

09/12/2020

 

18:31:45

 

[MMRVSIPIMPL::REGTERMOBJ]:E: regTermObjFirewallUpdate:3805 - Unable to retrieve currentDestination from SIP network ..

 

Voice

 

 

 

09/12/2020

 

18:31:45

 

SIP Registration: SIP: 35477604 : Deregister

 

Voice

 

 

 

09/12/2020

 

18:31:44

 

 

 

Voice

 

 

 

09/12/2020

 

18:31:44

 

Content-Length: 0

 

Voice

 

 

 

09/12/2020

 

18:31:44

 

Reason: Q.850;cause=1;text="User not Found"

 

Voice

 

 

 

09/12/2020

 

18:31:44

 

Via: SIP/2.0/UDP 47.72.44.179:6050;received=47.72.44.179;rport=6050;branch=z9hG4bK-22b-8790e-57caf151-6db298

 

 

 

 

 

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andrewNZ
2326 posts

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  #2563054 12-Sep-2020 18:57
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Time to call Vodafone




Electrician.

 

Location: Dunedin

 

 

Linux
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  #2563058 12-Sep-2020 19:04
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Have you called VodafoneNZ?

 
 
 
 


Apsattv

1793 posts

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  #2563061 12-Sep-2020 19:11
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Account holder chatted to support online, who said nothing is wrong at their end??

 

Dial tone is there , but giving a  "busy" signal

 

and why when my landline is  called does  it say number doesnt exist?

 

 

freitasm
BDFL - Memuneh
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  #2563068 12-Sep-2020 19:59
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I would call again. This is not normal.




 

 

These links are referral codes

 

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Apsattv

1793 posts

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  #2563069 12-Sep-2020 20:15
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Probably this

 

https://community.vodafone.co.nz/t5/Broadband-services/Phone-plugged-in-to-Ultra-Hub-doesn-t-work/td-p/217386/page/2

 

https://community.vodafone.co.nz/t5/Modems-Wi-Fi/Landline-not-working-via-modem/m-p/230064

Apsattv

1793 posts

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  #2563148 13-Sep-2020 08:32
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Can someone confirm if this looks correct ?

 

Apsattv

1793 posts

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  #2563222 13-Sep-2020 10:52
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It gets stranger and stranger this was received by the account holder a few days ago

 

Thing is they never requested anything!

 

 

 

 

 

 

 

No more BestMates? for home phone? No problem.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hi there

 

Thanks for your request to remove the BestMates? for home phone Add-On from your Ultimate fibre 100 and voice. We hope it's been handy while you needed it - and now that you don't, we've set it up to be switched off soon as.

 

 

 

 

 
 
 
 


quickymart
5716 posts

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  #2563243 13-Sep-2020 11:19
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That reads like a copy/paste for a totally different issue.

 

Time to call in the big guns - @JasonParis

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  #2563261 13-Sep-2020 13:32
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Yep a staff member has broken something!

NickR1
32 posts

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  #2563358 13-Sep-2020 21:28
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Hey,

 

Feel free to PM me the details and I can take a look.

Apsattv

1793 posts

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  #2563484 14-Sep-2020 09:45
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A big thank you to  NickR1 the issue is fixed, in fact the light is back to green  within 2 minutes of me messaging him. In fact before I even received his reply to my PM.

 

He also confirmed that it was an issue  at Vodafones end relating to account change mid last year.

 

 

 

 

JasonParis
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  #2563660 14-Sep-2020 12:31
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Apsattv:

 

A big thank you to  NickR1 the issue is fixed, in fact the light is back to green  within 2 minutes of me messaging him. In fact before I even received his reply to my PM.

 

He also confirmed that it was an issue  at Vodafones end relating to account change mid last year.

 

 

 

 

 

 

 

 

Great work Nick!




Jason Paris

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