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Arsonist

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#279762 6-Nov-2020 14:41
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I have just moved to a new property, and had fiber installed. I also purchased a Vodafone TV Gen 2. However I have had no luck getting it to actually play anything on Netflix. The Netflix app loads fine, and I can browse the titles and even see the previews in the background, but as soon as I press play I receive the following error:

 

We're having trouble playing this title right now. Please try again later or select a different title.
Netflix Error tvq-pb-101 (5.2.101)

 

Which on the Netflix help website says "usually means a network connectivity problem is stopping your device from reaching Netflix.". Unfortunately there is no solutions to fix this.

 

My router is an Asus RT-AC59U V2 supplied by Stuff Fibre. I have changed the DNS settings, and turned off any firewalls, but has not fixed the issue. Both router and Vodafone TV are running latest firmware. 

 

I am after some help please on what I can try to solve this issue.

 

 

 

Thanks, Daniel


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magnetonz
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  #2599048 6-Nov-2020 14:49
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Hi Daniel,

Have you tried to open and use Netflix.com on a PC or Mac at the same address using the same internet connection?

 

 

 

 




Linux
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  #2599050 6-Nov-2020 14:50
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Connected over Ethernet or Wi-Fi ?


Arsonist

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  #2599052 6-Nov-2020 14:52
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Hi, yes Netflix has no problem playing anywhere else. I can even chromecast it to the same tv with no issues. The self test option in the Netflix menu also reveals no issues. 

 

It is connected over Wifi. I may pickup a long Cat6 cable tonight to plug the Vodafone Tv direct into the router to see if that changes anything. 




Arsonist

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  #2599236 6-Nov-2020 19:40
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Ok I've got the Vodafone TV plugged into the ethernet and I am still getting the same error message when I try to watch something on Netflix. The Netflix self test is pinging the netlix servers ok, and the speed test says 85Mbps.

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  #2599243 6-Nov-2020 19:58
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Call Vodafone TV support now

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