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DjShadow

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#289305 27-Aug-2021 10:03
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Having a really hard time trying to connect to e-mail and Microsoft Teams this morning. I did try their live chat and the agent I got said they are having problems too and put it down to a problem at Microsoft.

 

I'm trying to re-download the Teams Client and its taken about 15 mins to pull 1 meg so far.

 

E-mail is taking a very long time also.

 

Trace route to outlook.office365.com shows the following

 

Tracing route to SYD-efz.ms-acdc.office.com [2603:1016:0:44::2]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  2407:7000:9ca3:3100:22b0:1ff:fef1:7072
  2    12 ms    12 ms    12 ms  bng2-ltwg-wlg-lo20.vodafone.co.nz [2407:7000::9007]
  3     *       10 ms     *     2407:7000:f301::1
  4    19 ms    23 ms    19 ms  as9500.akl.ix.nz [2001:7fa:11:6:0:251c:0:1]
  5     *      166 ms     *     as8075.akl.ix.nz [2001:7fa:11:6:0:1f8b:0:2]
  6   168 ms     *        *     2a01:111:2000:2:8000::1082
  7     *        *        *     Request timed out.
  8   170 ms   167 ms     *     2603:10c0:2:9000::36
  9     *      167 ms   167 ms  2603:10c0:2:9301::13a
 10     *        *      171 ms  2603:10c0:4:10::
 11     *        *      173 ms  2603:10c0:4:83::
 12     *        *      167 ms  2603:1016:0:44::2

 

Trace complete.

 

Connecting with HFC via Ethernet, no problems with connecting to anything else or speed.


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ghoffman
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  #2767417 27-Aug-2021 10:13
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Have you tried hotspotting from your phone can getting the same performance.

 

 

 

I did and determined it's vodafone.

 

 

 

Cheers,

 

 




mobiusnz
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  #2767433 27-Aug-2021 10:17
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I've got two clients with teams of 15+ users working from home using 365 services.

 

They have confirmed 100% of the users with issues are vodafone customers. Those on Spark, 2D etc etc are all working flawlessly.

 

Vodafone issue NOT Microsoft.





Matt Beechey Mobius Network Solutions


freitasm
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  #2767454 27-Aug-2021 10:34
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