Confused By PrePay Options

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Rickles

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#322932 7-Oct-2025 11:06

I note that both MyFlex and Auto top-up options for pre-pay are no longer available.

However, there are a number of Pre-pay plans available, based on monthly payments, and an Auto top-up based on a minimum of $5 remaining.

Question: What happens if one does not drop to the $5 trigger point?, viz. does the top-occur on the monthly date or not? If so, is it the full monthly amount or just the balance to make up the amount?

Linux

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#3422732 7-Oct-2025 13:36

Well balance would drop below $5 if the plan goes to renew and not enough credit on the prepaid account so then it would be triggered

Rickles

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#3422735 7-Oct-2025 14:13

The oddity is that they say "From 10th April 2025, the option of Monthly Auto Top Ups is retiring", meaning the account either tops up when below $5 (BUT from where?), or it is topped up manually !

What happens if the account is still above $5 but passes the monthly anniversary ?

grantius

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#3422744 7-Oct-2025 15:15

I ported a number to them 14 days ago, and still haven't received the porting 5gb bonus. When I ask support they said just to wait longer 🤷

Then looking at the new prepaid options, bit odd what's going on there with the new options if I didn't need starlink messaging for an upcoming remote trip I think i'll move to an MNVO after I'm back.