My account appears broken after customer support?

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DrDee

273 posts

Ultimate Geek
+1 received by user: 45

#323015 16-Oct-2025 13:37

I cannot seem to get back into my account after support removed a companion for me (removal cannot be done from the app apparently).
Now my account appears blank with no services on the app and web?
Not sure if its something I need to do or what, doesn't appear to be any helpful info anywhere...

Linux

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#3425401 16-Oct-2025 14:14

Call OneNZ customer service and mention it to them and get them to take a look

DrDee

273 posts

Ultimate Geek
+1 received by user: 45

#3425413 16-Oct-2025 15:05

They have literally reinstated my account wrong 3 times now LOL!

Fourth time is the charm!

DrDee

273 posts

Ultimate Geek
+1 received by user: 45

#3425479 16-Oct-2025 16:21

Nope, has been escalated.
Back to explaining the problem to someone new.

Linux

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+1 received by user: 8569

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Lifetime subscriber

#3425480 16-Oct-2025 16:30

If the companion was removed today you may find during early hours tomorrow morning a sync could happen on one of the backend platforms and you may get your access back tomorrow

DrDee

273 posts

Ultimate Geek
+1 received by user: 45

#3425536 16-Oct-2025 17:41

Companion was removed 4 days ago ;)

3.5 hours today to get this sorted, and I had to provide a screenshot to prove what I said was true to avoid 'additional charges'. In the end, not my mistake.

There has got to be an easier way to remove a companion...