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Topic # 52572 4-Dec-2009 20:22
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On Mum's PDQ dsl connection, appears their DNS server or something in the works has gone down...had to pull out the vodem.
Connected to Matamata exchange, anyone else's not working? tried ringing the helpdesk but got the "everyone is on a call" msg then cut off.

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  Reply # 279418 4-Dec-2009 20:28
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Can't help you out with whether it's a local issue or not (I'm not in Matamata ;-)) - however the network status page shows all good to go: http://networkstatus.telstraclear.co.nz/

Are you using the paradise nameservers or the clear net name servers?

Can you login and check the status of the modem to ensure your DSL connection is fine?



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  Reply # 279420 4-Dec-2009 20:38
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Router working fine, can access its webpage fine
On Clear Net's DNS, tried switching to open dns but didn't work...tried a tracert to it but hop 2 onwards failed

 
 
 
 




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  Reply # 279424 4-Dec-2009 20:50
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Lol when I try to ring TelstraClear now all I get is a "this mailbox is full" message

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  Reply # 279425 4-Dec-2009 21:06
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Not working here in Whakatane either. It's been out for an hour now.



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  Reply # 279428 4-Dec-2009 21:16
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Their service status hasn't been updated since September either....

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  Reply # 279432 4-Dec-2009 21:57
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Down in Tauranga. Tried multiple DNS servers to no avail.

Router is synced properly but still no connectivity.

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  Reply # 279442 4-Dec-2009 22:11
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Having problems in wellington to, Cant even ping an ip address so its not a dns issue. There service status has been changed to major problems nationwide,

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  Reply # 279456 4-Dec-2009 22:54
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I have three customers on TelstraClear in Auckland CBD and I can't connect to any of them. The monitoring system I have on the servers indicates they have been offline for about 3 hours.


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  Reply # 279482 5-Dec-2009 05:50
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Was down for me too last night in Hamilton, Seems to be up and running again now though.

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  Reply # 279494 5-Dec-2009 08:46
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Working here in Whakatane again too; I had to resynch but it's OK now.

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  Reply # 279499 5-Dec-2009 09:35
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It frustates me as a TCL customer how they give so little attention to things tha could make their customers' lives easier, such as updating a status page accordingly.

It looks like TCL operates in a "if we don't disclose then it is all working 100%" mode.





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  Reply # 279780 6-Dec-2009 19:23
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Every ISP in NZ is like that... it's nuts.

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Reply # 281608 11-Dec-2009 18:13
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freitasm: It frustates me as a TCL customer how they give so little attention to things tha could make their customers' lives easier, such as updating a status page accordingly.

It looks like TCL operates in a "if we don't disclose then it is all working 100%" mode.


Not quite accurate, before an outage can be posted they have to isolate what it is, where it is & who it's impacting

Imagine the nework status page saying "we have a problem but we don't know what it is, where it is or who it's affecting yet please check again later".




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  Reply # 281614 11-Dec-2009 18:20
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and when they find the root cause, it is isolated, fixed and they don't disclose anyway...




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  Reply # 281616 11-Dec-2009 18:44
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ralphski: Not quite accurate, before an outage can be posted they have to isolate what it is, where it is & who it's impacting

Imagine the nework status page saying "we have a problem but we don't know what it is, where it is or who it's affecting yet please check again later".



Isn't that normally why the status pages are updated to say something along the lines of "Service x is currently unavailable and technicians are working to resolve the issue"?

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