iPhone returns?

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tomisbetterthanu

83 posts

Master Geek

#52682 5-Dec-2009 16:54

I just bought 2 iPhone 3GS's from the riccarton mall shop in Christchurch. One of them has a noticeable dead pixel on it. Seeing as I bought it about an hour ago, can I get it replaced tomorrow in store?

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4339 posts

Uber Geek

#279565 5-Dec-2009 17:26

tomisbetterthanu: I just bought 2 iPhone 3GS's from the riccarton mall shop in Christchurch. One of them has a noticeable dead pixel on it. Seeing as I bought it about an hour ago, can I get it replaced tomorrow in store?

Try your luck, but I suspect they you will get the "warranty issues are dealt with by apple or our repairer, please give us $XX dollars and we will send it away for inspection"

tomisbetterthanu

83 posts

Master Geek

#279573 5-Dec-2009 18:13

Just took it in then, they have sent it away and will take 10 days. :( Was free though. Back to my laggy 2G then. :'(

freitasm

BDFL - Memuneh
65644 posts

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Geekzone

Lifetime subscriber

#279580 5-Dec-2009 18:59

Ten days on a brand new, not even a couple of hours old phone? Talk about poor service when someone is buying a $1000+ device.

tomisbetterthanu

83 posts

Master Geek

#279582 5-Dec-2009 19:00

Yeah, used it for about 5 minutes. Activated it, went to app store and the dead pixel was just staring at me. D:

d0tn3t

43 posts

Geek

#279603 5-Dec-2009 20:19

the worst part is, you're probably going to get a refurb from MFR

antbs

370 posts

Ultimate Geek

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#279613 5-Dec-2009 21:15

d0tn3t: the worst part is, you're probably going to get a refurb from MFR

You sure? I thought they were all brand new. :\

johnr

19282 posts

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Inactive user

#279614 5-Dec-2009 21:18

Should it not be a OBF (out of box failure)

John

tomisbetterthanu

83 posts

Master Geek

#279616 5-Dec-2009 21:26

What? I won't get a new one? Will I get a used iPhone for noticing a dead pixel when I loaded the app store immediately after activating the phone?

nzbnw

2366 posts

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Spark

#279625 5-Dec-2009 22:12

I would hope not, as Johnr says, it could be classed (and should be with the information at hand) as an OBF.

nzbnw

d0tn3t

43 posts

Geek

#279627 5-Dec-2009 22:19

YMMV, but when I got my 3GS a few months ago, I noticed problems with the casing on the first day, and they insisted that every phone has to be checked (Apple policy), and I recieved several different refurbs before I complained to the retailer's HQ and they offered me a new retail package.

antbs

370 posts

Ultimate Geek

Trusted

#279658 5-Dec-2009 23:25

d0tn3t: YMMV, but when I got my 3GS a few months ago, I noticed problems with the casing on the first day, and they insisted that every phone has to be checked (Apple policy), and I recieved several different refurbs before I complained to the retailer's HQ and they offered me a new retail package.

From friends experience in MFR at Sylvia Park, Auckland they replace on the spot with new one. Would complain if it wasn't..

Valok

23 posts

Geek

#279667 6-Dec-2009 00:18

now u realise why telecom created there own repair company. MFR are a joke

freitasm

BDFL - Memuneh
65644 posts

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#279680 6-Dec-2009 08:19

Seriously, if you have used it for less than a couple of hours and it's got dead pixels, I wouldn't want to receive a refurb unit. Hit then with a CGA claim.

tomisbetterthanu

83 posts

Master Geek

#279684 6-Dec-2009 09:03

CGA?

quickymart

4860 posts

Uber Geek

#279693 6-Dec-2009 10:11

Consumer Guarantees Act.

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