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dpw



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Topic # 68732 27-Sep-2010 13:51
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Hi folks,

I have spoken to a couple of call centre people, both of whom are absolutely terrible communicators, about this matter. Ideally I'd like to post this question on the VF forum but I'm still waiting for my password recovery email.

Anyway, I am currently enjoying the 3GB bonus quota on this plan - all fine and dandy. However, when I log in to VF website to check my account it only shows the 250 MB limit, and I cannot track beyond that volume. The first CSR I spoke to said he had fixed it so I can now see the new quota and track the usage. Well, I checked this morning and it still says 250 MB. I spoke to a 2nd CSR who had great difficulties understanding what it is I'm after. I gave up in the end.

The question is...how do I track my usage between the 250 MB and 3 GB volumes? At the moment I can't tell how much I am using over the 250 MB limit. I have installed traffic monitoring app on my Android but that's not the most reliable solution. I flash various ROMs for on semi regular basis and occasionally forget to backup my monitoring app and its data. Then there's always usage between flashing new ROM and restoring apps, etc. Basically it's not the most reliable method.

For those of you on Smart plans, how are you tracking your usage in the "bonus region"?

Cheers,
D. 




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

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  Reply # 384965 27-Sep-2010 14:56
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Hey D,

This is some sort of bug in the Vodafone billing system. I spent 20 minutes in a Vodafone store trying to get to the bottom of it. Some people can see their balance for the 3 GB and some can't.

Vodafone I.T. know about it (according to the 3rd phone call the vodafone rep made) and are going to rectify. However, mine is still broken (it has been since July)

Cheers,

Matt.




My views (except when I am looking out their windows) are not those of my employer.

dpw



813 posts

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+1 received by user: 13

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  Reply # 384969 27-Sep-2010 15:14
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Thanks Matt - I gathered from my efforts that I can't track my usage between 250 MB and 3 GB. Didn't realise it's a sporadic problem though!




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

 
 
 
 


93 posts

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  Reply # 385111 27-Sep-2010 19:04
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FYI, this issue is definitely not resolved yet and your comments have been noted by the relevant product managers. There are some changes in the pipeline to have this fixed real soon. In the meantime, if any CSRs tell you that it has been fixed, it probably isnt true.

This problem only exist in the Smart plans. iPhone customers should be fine.

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  Reply # 385119 27-Sep-2010 19:22
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Thanks Raftcomm,

Glad to know it is still in process. I was wondering if it might have slipped off the radar. if you could post when it is fixed that would be champion!

Cheers, Matt




My views (except when I am looking out their windows) are not those of my employer.

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