[TelstraClear] Slow International Browsing Thursday am

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mattbush

784 posts

Ultimate Geek
+1 received by user: 103
Inactive user

Topic # 86476 7-Jul-2011 08:26

Anyone else having internet issues this am with slow speeds etc on international sites?

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94 posts

Master Geek
+1 received by user: 2

Reply # 490403 7-Jul-2011 08:43

Yes. Im on Telstra Cable.

jonboy

27 posts

Geek

Reply # 490404 7-Jul-2011 08:45

Yep. Slow international.

Quinny

494 posts

Ultimate Geek
+1 received by user: 56

Trusted

Reply # 490412 7-Jul-2011 09:05

Was fine at home (which is also TCL) but here at work 10 mins to even get this page up :(

redjet

299 posts

Ultimate Geek
+1 received by user: 1

Reply # 490429 7-Jul-2011 09:28

Can't get to a lot of international websites - am on TCL cable in the Hutt Valley.

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itxtme

1632 posts

Uber Geek
+1 received by user: 277

Subscriber

Reply # 490432 7-Jul-2011 09:31

Same problem here, Hutt Valley too - Only international sites

mattbush

784 posts

Ultimate Geek
+1 received by user: 103
Inactive user

Reply # 490452 7-Jul-2011 10:06

as usual customer service is very helpful....."i believe its your connection"

GRRRR

insomniacNZ

7 posts

Wannabe Geek

Reply # 490469 7-Jul-2011 10:30

Same here in wellington, noticed since around 5am at work and then also at home.. Some sites wouldn't load at all or take minutes to finish loading.

Seems to have improved a bit but still slow.

redjet

299 posts

Ultimate Geek
+1 received by user: 1

Reply # 490500 7-Jul-2011 11:17

Still not working for me, have emailed TelstraClear support - can't be bothered waiting on the phone.

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greminn

172 posts

Master Geek
+1 received by user: 5

Reply # 490506 7-Jul-2011 11:29

Yep - called faults and got the whole "what brand is your router", "no known faults", "what colour are your eyes" questions before they checked with the "help desk manager"... then yes there is an issue, something todo with routing... "a known issue, should be fixed by midday".

OK, great, but if its a "known issue" then why dont they UPDATE THEIR STATUS PAGE!...

http://networkstatus.telstraclear.co.nz/

!!!!!!!!!!!!!!

*sigh*

Gremlin

83 posts

Master Geek

Reply # 490525 7-Jul-2011 12:01

Ditto here as well, a call to "support" said they were not aware of any issues ........

redjet

299 posts

Ultimate Geek
+1 received by user: 1

Reply # 490526 7-Jul-2011 12:04

I even linked to this thread in my support request email - just so they couldn't dismiss it as an issue with my own network!

Still no fix and their status page hasn't been updated!

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greminn

172 posts

Master Geek
+1 received by user: 5

Reply # 490529 7-Jul-2011 12:07

Its SOOO annoying - if they updated their status page it would solve a LOT of mucking about.

Should make my first google+ share a moan about this...

Gbowering

58 posts

Master Geek
Inactive user

Reply # 490546 7-Jul-2011 12:32

Hi everyone, we have no network issues at the moment. It would help to have specific sites that people are having trouble with so we can test.

Thanks, Gary

greminn

172 posts

Master Geek
+1 received by user: 5

Reply # 490547 7-Jul-2011 12:36

Thats not what your help desk says... Try Twitter.com - takes AGES to load, Engadget etc etc

redjet

299 posts

Ultimate Geek
+1 received by user: 1

Reply # 490551 7-Jul-2011 12:40

These sites either don't load or take several minutes to load...

http://mashable.com/

http://www.engadget.com/

http://www.anandtech.com/

http://lifehacker.com/

http://www.reddit.com/

http://www.news.com.au/

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