Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


originalGeorge

42 posts

Geek


#90493 22-Sep-2011 17:51
Send private message

So a door to door salesman comes to my door.

Hits me with this great offer, 20gb internet, phone line, and sky for $132 a month. I was like sweet, and he said "But wait, theres more".

He then offers me mysky and a t box for nothing, as long as I sign up for 2 years. I say okay count me in. He also said I'll get my first 2 months free.

So he puts mine and my partners name down. Now my partner wants nothing to do with the internet/sky type bills she says they're my responsibility.

Anyways, a month passes, and I get a bill. I think hmm this isn't 2 months free. So I ring telstra, and they say I can't do anything about because my name isn't on the account Undecided, although my name was on the bill. So I had to get my parter to ring which she wasn't happy about, and put my name on the bill.

Then I ring my account manager a couple days later about the bill and I THINK he gets rid of it.

Next month, oh yay another bill. Ring telstra again "Sorry your name isn't on the account" Im like okaaaaaay this is ridiculous. I tell my partner, she gets angry rings them up and yells down the line to put my name on the account. They confirm with me that they do.

Next thing, i'm trying to access the online telstra account stuff on their site, says I need my account password which was never given to us. So I ring up and ask for it..HOLD ON, THEY SAY MY NAME ISN'T ON THE ACCOUNT. So I ring, my partner, she rings telstra angry again as usual. They then ring me back saying they will take her off the account and just have my name. Awesome I can sort it myself.

Then they give me a new account number and all this jazz, okay cool.

Now I get a new bill, (still hasn't even been 2 months), which is $159 (way over what he said it would be). So I ring them and they tell me that the promotion isn't carried over to this account, i'm like WHAT THE ****?! It conviniently brings over the 2 year contract but not my promotions, that they DID NOT SAY ANYTHING ABOUT?!

Run while you can, everybody.

Create new topic
originalGeorge

42 posts

Geek


  #524710 22-Sep-2011 17:54
Send private message

Oh by the way, my account manager hasn't replied to any of my texts or picked up any of my calls.



Screeb
698 posts

Ultimate Geek


  #524747 22-Sep-2011 19:35
Send private message

I don't have anything constructive to say, other than wow, that's surprising even for TelstraClear. Good luck getting it sorted. Of course, you will now that you've made the issue public. Otherwise I suspect you'd be out of luck.

TelstraClear
566 posts

Ultimate Geek

Trusted
TelstraClear

  #524827 22-Sep-2011 23:07
Send private message

Hi Original George,
this doesn't sound ideal. Let's see if I can make things right with you.
Please email me your account number and best contact number and I'll investigate.
Thanks
Tim.

online.marketing@telstraclear.co.nz




originalGeorge

42 posts

Geek


  #526371 27-Sep-2011 17:44
Send private message

Thanks Tim i'll do that now

originalGeorge

42 posts

Geek


  #529728 5-Oct-2011 18:18
Send private message

So I have emailed and obviously no reply.

Now my new bill = $1289

2 months on telstra is alot more expensive than I thought!

freitasm
BDFL - Memuneh
79257 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #529730 5-Oct-2011 18:20
Send private message

Email again...




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


originalGeorge

42 posts

Geek


  #529733 5-Oct-2011 18:25
Send private message

So they can ignore me again for another week until I email again?

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
freitasm
BDFL - Memuneh
79257 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #529804 5-Oct-2011 21:37
Send private message

Well, you can take action and lay a formal complaint via mail, and if not resolved then go to http://tdr.org.nz.

They have a four step guide for disputes on that site.





Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


DonGould
3892 posts

Uber Geek


  #529815 5-Oct-2011 22:09
Send private message

originalGeorge: Now my new bill = $1289

2 months on telstra is alot more expensive than I thought!


Now that is impressive!

http://www.telstraclear.co.nz/company-info/complaints.cfm

Telstra also have a formal complaints process that is detailed at the link above.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


freitasm
BDFL - Memuneh
79257 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #529820 5-Oct-2011 22:15
Send private message

You follow the formal complaint process. If nothing comes out then you go to TDR. You can only initiate a TDR process once the formal complaint is laid and nothing happens.

Go to the TDR web site for the four steps process, as I indicated before.




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


TelstraClear
566 posts

Ultimate Geek

Trusted
TelstraClear

  #529974 6-Oct-2011 11:23
Send private message

Hi originalgeorge,

We're looking into this for you now.

Gary

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.