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Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.
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Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.
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KiwiSurfer:
MaxineN:
As much as it's easy to crap on a mobile carrier... Sometimes these issues could be fixed if tickets were raised, the carrier got feedback and could be thrown on the whiteboard to fix at a later date.
I had a legit coverage fault for weeks with another telco whose helpdesk kept saying on a loop "no known fault, please update your phone OS and reboot and report back". Had to post here on GZ the exact site/sector.
Makes me wonder how tickets ever get raised if the bar is "no one else has filed a ticket for that area".
Anyway, agree Spark is not great these days. Ironically Spark now have a new TV ad that clearly suggests they think their coverage is superior. I think the ad is about 20 years too late. When even 2degrees is better in most places I go to, Spark really need to realise they lost their first mover advantage years ago and work on catching up.
That's because the coverage maps staff use are the exact same ones you see, so of course they don't see a fault because the coverage maps themselves are over delivering. They won't have access to the tools that shows what the UE is actually reporting back, nor will they have an understanding either. Breaking past level 1 is hard because of that.
Yes I understand my whole spiel of raise a fault is neigh impossible but you really can't give up(which you didn't but, you shouldn't have to post to unofficial channels), the training offshore and onshore are unfortunately vastly different(and we train those people... only to pull a different spin).
The office where I work, is in Sir William Pickering Drive.
Spark and 2degrees struggle with this area whilst One NZ works quite well... yet the coverage map says its good. That street in the Canterbury Tech park is unfortunately a KNOWN problematic issue (and I did try and resolve this too, but had to do it via off channels.. like you).
I'm not gonna comment on One NZ because I have never had to log a coverage fault, however if you go past my post history, yep I've had to handle a few through this exact same forum because of wacky advice being given (I wonder if SH16 is any better these days ;) between Point Chev and Te Atatu south).
But we are going off topic severely now.
Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.
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Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.
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