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164 posts

Master Geek


#27706 4-Nov-2008 15:45
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I suggested to my gf that she should move from prepaid to contract on B&W however I am now regretting ever mentioning it. 2 Days now she hasn't been able to receive calls and text messages and now her clients think her phones been disconnected and my gf is blaming me for suggesting them. Cheers B&W!

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19282 posts

Uber Geek
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  #175752 4-Nov-2008 16:32
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Easy fix SRRI Needs to be pointing to different HLR

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Geek

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Black + White

  #175762 4-Nov-2008 17:09
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Please send me a private message with the mobile number and name of the person who has set up the account and we will get this looked into ASAP.

We have identified an HLR issue but have a solution in place and I was under the impression the few members affected now have service.

Sorry and thanks
Johnathan
Black + White 




Johnathan Eele
Black + White
bw.co.nz

Remember the following benefits of being a member:

1. FREE SIM Card
2. WHOLESALE prices for new mobile phones
3. Keep your existing 021 or 027 number or get a brand new 028 number.
Some Black + White terms and conditions apply.

 
 
 
 




164 posts

Master Geek


  #175766 4-Nov-2008 17:17
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thanks john I have passed that jargon onto BW and see if that points them in the right direction.

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  #175891 4-Nov-2008 21:29
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jjeele: Please send me a private message with the mobile number and name of the person who has set up the account and we will get this looked into ASAP.

We have identified an HLR issue but have a solution in place and I was under the impression the few members affected now have service.

Sorry and thanks
Johnathan
Black + White 


Its not a HLR issue but the SRRI routing of the calls before calls get to the HLR

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  #178958 20-Nov-2008 00:00
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DataCraft: I suggested to my gf that she should move from prepaid to contract on B&W however I am now regretting ever mentioning it. 2 Days now she hasn't been able to receive calls and text messages and now her clients think her phones been disconnected and my gf is blaming me for suggesting them. Cheers B&W!


wow that must suck :(

I can understand where you are coming from...all the best!!!

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#179644 23-Nov-2008 16:11
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DataCraft: I suggested to my gf that she should move from prepaid to contract on B&W however I am now regretting ever mentioning it. 2 Days now she hasn't been able to receive calls and text messages and now her clients think her phones been disconnected and my gf is blaming me for suggesting them. Cheers B&W!


Get a new girlfriend who understands sometimes technology doesn't work as it should.



164 posts

Master Geek


#179648 23-Nov-2008 16:22
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As the wise brokeback boys from speights would say. "It's a hard road finding the perfect woman, son."

 
 
 
 




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Master Geek


  #180210 25-Nov-2008 14:31
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----> By the way if you are reading the other posts this issue was fixed by BW once they figured out how to fix it. They did appologies for her fault and compensation for the down time. Which was a good end result.

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  #180212 25-Nov-2008 14:45
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DataCraft: As the wise brokeback boys from speights would say. "It's a hard road finding the perfect woman, son."


Does Kate know how to use this internet thingy yet? Hope she doesn't read this! :-)

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