Spark HG659b VOIP Functionality

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44 posts

Geek

#1218583 20-Jan-2015 20:37

I opened a ticket with Vodafone and listed all the issues I've faced with this unit.

In regards to the VoIP not working on the VDSL interface, I was told that it wasn't required as VoIP wasn't to be sold with VDSL and therefore disabled. I wasn't able to get anything more specific than that. I'd really like to know if it came down to a licensing issue or if they just "made a choice" to disable it.

Either way, we were fed up with all the issues and general instability of the modem (on both firmwares). An account credit solved the problem by purchasing new reliable hardware.

SparkNZ

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Spark NZ

#1257189 12-Mar-2015 14:07

ashtonaut: I'm trying to get a new Spark-supplied HG659b gateway to register with a 2talk account. It's not working, hence this post.

Before I spend any time diagnosing why it isn't registering, can anyone confirm if the Spark HG659b has VOIP functionality blocked or disabled by Spark somehow? From what I've read the equivalent Vodafone product has VOIP blocked or locked down.

The user guide has a VOIP section, and I can access and configure the appropriate settings in the web interface, which raises my hopes that Spark hasn't crippled this functionality.

Has anyone used one of these gateways with a third party VOIP provider, or know if it should work? If the answer is yes I'll start troubleshooting, if no I'll just give up...

Hey Ashtonaut

Would you be able to chuck us a PM with your account number? We're just doing some testing at the moment to try and get to the bottom of this.

Cheers ! ^Sam

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ashtonaut

614 posts

Ultimate Geek

#1257421 12-Mar-2015 19:47

PM sent. Thanks for looking into this.

ashtonaut

614 posts

Ultimate Geek

#1279469 9-Apr-2015 08:54

I've been in contact with Spark about this issue and we have made some progress. I'm looking for volunteers to provide some testing logs. If you:

1) have a HG659 or HG659b running the latest Spark firmware,
2) are on Spark ADSL, VDSL or UFB,
3) have a 2talk account for testing, and
4) are willing to install Wireshark and capture a network log,

can you please send me a PM?

Thanks!

hairy1

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#1279484 9-Apr-2015 09:29

ashtonaut: I've been in contact with Spark about this issue and we have made some progress. I'm looking for volunteers to provide some testing logs. If you:

1) have a HG659 or HG659b running the latest Spark firmware,
2) are on Spark ADSL, VDSL or UFB,
3) have a 2talk account for testing, and
4) are willing to install Wireshark and capture a network log,

can you please send me a PM?

Thanks!

Damn. I tick all the boxes except being with Spark!

My views (except when I am looking out their windows) are not those of my employer.

ashtonaut

614 posts

Ultimate Geek

#1279500 9-Apr-2015 09:57

Send me a PM anyway.

I'm particularly interested in cases where registration succeeds, but any data will be helpful.

Nil Einne

469 posts

Ultimate Geek

#1279923 9-Apr-2015 18:45

Will it be acceptable if I crossflash my HG659b from Vodafone with Spark firmware?

If yes I probably tick all the boxes, although unfortunately on (Spark) VDSL so registration doesn't succeed.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

ashtonaut

614 posts

Ultimate Geek

#1279934 9-Apr-2015 19:01

Sounds like you will be an identical test case to me, but regardless, more data is better than less. Send me a PM and I'll send some instructions this weekend.

ashtonaut

614 posts

Ultimate Geek

#1279935 9-Apr-2015 19:03

I'm most interested in hearing from someone on Spark UFB who can successfully register with 2talk from a 659 or 659b running Spark firmware.

numberonekiwi

144 posts

Master Geek

#1281841 13-Apr-2015 09:51

I have the HG659 VER.B ( not hg659b) was originally a Vodafone one but flashed the Spark firmware
Had issues like everyone else here with regards to VOIP with VDSL but it is working fine with Ethernet, Although does not seem to work with XNET ( I have 2 VOIP providers )
I am thinking if there is anyone that has the tools to be able to reverse engineer / unpack the .BIN file there may be some settings in there as well as enabling telnet and SSH.
I may look at changing from XNET to another VOIP provider as they use Auth ID which maybe this unit does not support.
Also because VDSL is on 14M/7M speeds and 30 ish dB down atten I may switch to ADSL which should enable voice to work again.

ashtonaut

614 posts

Ultimate Geek

#1282471 13-Apr-2015 19:53

Can you please clarify what you do and don't have working?

Do I read correctly that you have 2talk VOIP working with a HG659?

I have a dump of the firmware file system from a HG659b, which I understand runs nearly identical firmware.

If you are interested in the files and/or if you have any kind of VOIP working on a 659 and are willing to do some debug testing, send me a PM.

numberonekiwi

144 posts

Master Geek

#1282551 13-Apr-2015 22:19

I dont have a 2talk account my 2 accounts I have are voipfone.net ( uk ) and xnet ( nz )
I am on big pipe VDSL but am considering changing to ADSL
VOIP works via eth port ( blue ) with another ADSL modem ( hg630 )
I also have a PAP2 adapter all works fine from there

ashtonaut

614 posts

Ultimate Geek

#1287076 19-Apr-2015 07:30

I’ve made a little more progress with this but I’m now stumped with a lack of SIP networking knowledge. I’ve logged another support ticket with 2talk as I suspect they can tell me what I need to know, but as yet, no response, so I figured I’d post here as well.

I’ve now got four test cases together. Each test case has a full Wireshark log of the SIP registration. My understanding of SIP registration is limited to a brief Google search, but it appears that the process is pretty simple:

https://tools.ietf.org/html/rfc3665#section-2.1

A REGISTER request is sent to the server
A 401 Unauthorised response is returned from the server
An updated REGISTER request is sent with authentication details
A 200 OK response is returned on successful registration

I’ve blanked out IP addresses and SIP phone numbers in the logs for the following test cases.

Test Case 1
Modem: HG659, Spark firmware
Connection: Spark VDSL
SIP Device: HG659 using 2talk account 03XXXXXXX
Log File: https://www.dropbox.com/s/11g3tnc6k2mqfp7/Test%20Case%201.txt?dl=0

Comment: The initial REGISTER request gets sent, but nothing ever comes back from the server. The Wireshark log shows nothing other than repeated REGISTER requests when filtered for “SIP”.

Test Case 2
Modem: HG659, Spark firmware
Connection: Spark UFB
SIP Device: HG659 using 2talk account 028XXXXXXX
Log File: https://www.dropbox.com/s/cog4fdgo7t5thyf/Test%20Case%202.txt?dl=0

Comment: The REGISTER request gets sent, and the 401 Unauthorised response is returned. A subsequent REGISTER request is sent, but the response is now 403 Unauthorised. However, feedback from the user that provided this log is that they are using a password that might not be compatible with SIP, so the second 403 response is not entirely unexpected. What’s most interesting is that server responses appear in Test Case 2, but not Test Case 1.

Test Case 3
Modem: HG659b, Spark firmware
Connection: Spark VDSL
SIP Device: Zoiper running on Win7 laptop using 2talk account 03XXXXXXX
Log File: https://www.dropbox.com/s/hktr90f5covw6r2/Test%20Case%203.txt?dl=0

Comment: This log file shows a successful registration using essentially the same setup as Test Case 1 but with a laptop as the SIP device, not the modem itself.

Test Case 4
Modem: Fritzbox 7390, firmware unknown
Connection: Snap VDSL
SIP Device: Fritzbox 7390 using 2talk account 03XXXXXXX
Log File: https://www.dropbox.com/s/7rc6g1kmzkfwtuk/Test%20Case%204.txt?dl=0

Comment: Everything appears to work as expected.

I’m most stumped as to why Test Case 1 gets no server response, but Test Case 2 does. I’m wondering if anyone out there with some SIP network expertise or experience would mind looking through the logs and help diagnose what the difference is between the two initial REGISTER requests that might cause Test Case 1 to fail but Test Case 2 to get a server response? I don’t know enough about the details to know what might be breaking things.

I’m also still looking for a volunteer with the elusive test case – someone who is:

On a UFB connection (preferably Spark)
Has a 2talk account that works with SIP registration
Has a 659/659b with Spark firmware
(Preferable) Can successfully register their 2talk account from the device

As noted at the top, this information has also been provided to Spark and to 2talk, but I figured it can’t hurt to try the Geekzone knowledge pool as well…

Thanks in advance!

[Edit: Mangled line breaks]

numberonekiwi

144 posts

Master Geek

#1287627 20-Apr-2015 10:49

My results :

VOIP on ETH port via another router works fine if the user name is either numbers or lower case letters it does not seem to be able to handle upper and lower case together ( auth ID )

VOIP on VDSL ( Bigpipe ) returns no response from server however it works fine from an external ATA ( PAP2T)

Those that have the Telecom firmware will probably notice IPTV option if you select enable it asks which network port to use ADSL/VDSL/Ethernet/UTMS so I am thinking maybe through some hidden option under voice section there is a similar setup.

ashtonaut

614 posts

Ultimate Geek

#1287765 20-Apr-2015 14:17

That's an interesting theory. However, wouldn't the Wireshark logs show zero SIP traffic on the DSL interface if this was the case? From what I can see when monitoring the DSL port the SIP REGiSTER request does get sent. Perhaps some kind of hidden firewall blocks inbound SIP on the DSL port. Though I can register fine from a different device behind the router so that seems unlikely. I'm clearly now well out of my depth... :)

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