VoIP provider options - cost of mobile minutes

Forums › VoIP › VoIP provider options - cost of mobile minutes - quality of voice

Foiler

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#257318 25-Sep-2019 18:53

Is 2Talk still the goto for VoIP?

A customer based in Auckland has their own Yeastar S100 PBX and has quite large mobile calls volume, around 3000 minutes per month.

Also of interest to this customer is really good voice quality .. has anyone done any voice quality comparisons recently for different providers?

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Geek
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#2324769 25-Sep-2019 18:59

2Talk is ok until you need support. Their mobile bundles are ok as well, but if you go over, $0.19 / minute adds up a fair bit.

I own Cloud Edge (https://cloudedge.nz) and we removed all of our bundles as we found our clients all saved money with pay per minute.

Our landline to mobile rates are $0.09 / minute for comparison.

Dynamic

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#2324814 25-Sep-2019 20:11

backwards: 2Talk is ok until you need support.

I've never had a problem with their support, and I've been using them for 10+ years.

They do expect you to know what you are doing, though. They won't hold your hand.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

backwards

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#2324816 25-Sep-2019 20:14

I was only referring to the often large time delays in getting support and limited phone support.

boosacnoodle

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#2324825 25-Sep-2019 20:29

There is no SLA with 2talk, IME.

Dynamic

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#2324834 25-Sep-2019 20:46

YMMV, but from where I sit as a 10 year 2Talk user, and we've set up some clients with them, I'm really happy with the service levels.

They certainly don't have a call center, and they aren't set up to support end users. That is reflected in the price. Lower support costs are passed on as a cheaper service. Are they suitable for everyone? Absolutely not.

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cyril7

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#2324963 26-Sep-2019 06:29

Im with Dynamic on this, have used them for well over 10yrs, used to work for a white label reseller doing SME businiess systems, it does help if you know what your doing, because 2Talk dont provide much help, but to be honest rarely had issues.

I understand a new kid on the block "Hero" is built by the same guy that built 2Talk, but keener pricing and seemingly better support, but I have not had any experience with them, but probably worth a check out.

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Foiler

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#2325447 26-Sep-2019 17:23

Any opinions of the Spark VoIP service? apparently built into the Broadsoft platform?

speed

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#2325472 26-Sep-2019 18:04

Foiler:

Any opinions of the Spark VoIP service? apparently built into the Broadsoft platform?

If I am wrong on this then others can please correct me, but AFAIK it's not available separately to their broadband products.

Ie you have to buy your access from them as well.

chevrolux

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#2325492 26-Sep-2019 18:39

speed:
Foiler:

Any opinions of the Spark VoIP service? apparently built into the Broadsoft platform?

If I am wrong on this then others can please correct me, but AFAIK it's not available separately to their broadband products.

Ie you have to buy your access from them as well.

You can (and have for a little while now), order Voice Connect 'over the top' - basically then just a standard SIP trunk you can register to any capable PBX.

We have a few 3CX customers who use Voice Connect and it doesnt work very well - but no better than Voyager/Devoli/2talk trunks.

OP - as Cloud Edge mentioned, perhaps look to an MSP like them that has wholesale access to these providers and can therefore be more flexible with pricing.
If you can accurately predict your calling, the 2talk 1000 minute bundle is a pretty sharp rate per minute though.

Foiler

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#2325499 26-Sep-2019 18:48

If you can accurately predict your calling, the 2talk 1000 minute bundle is a pretty sharp rate per minute though.

https://www.2talk.co.nz/pricing
Toll Free Mobile 1000 @ $160 = not very sharp ??

chevrolux

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#2325538 26-Sep-2019 19:51

Ahhh my bad... didn't realise they required you had to buy the base plan before you could buy the $70 1000min add-on. Haven't used 2talk retail for some time (but used whitelabel extensively).

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Dynamic

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#2325542 26-Sep-2019 20:04

Foiler:

https://www.2talk.co.nz/pricing
Toll Free Mobile 1000 @ $160 = not very sharp ??

That's for incoming 0800 calls from mobiles, which is always expensive for some unknown reason. For higher volumes or calls from 2Talk to mobiles, you'll want

MFLEX 1000 @ $70

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Foiler

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#2325662 27-Sep-2019 06:56

Dynamic:

Foiler:

https://www.2talk.co.nz/pricing
Toll Free Mobile 1000 @ $160 = not very sharp ??

That's for incoming 0800 calls from mobiles, which is always expensive for some unknown reason. For higher volumes or calls from 2Talk to mobiles, you'll want

MFLEX 1000 @ $70

not sure if you can mix those 2Talk mobile plans? so if you have an 0800 number you have to go with the more expensive Toll Free Mobile packages for ALL mobile calls?

Dynamic

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#2325675 27-Sep-2019 07:40

Foiler:

not sure if you can mix those 2Talk mobile plans? so if you have an 0800 number you have to go with the more expensive Toll Free Mobile packages for ALL mobile calls?

Yes you can absolutely both both of these add-ons to a plan. One is for incoming calls to an 0800 number from mobiles. The other is for outgoing calls to mobiles. Very separate features.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Foiler

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#2325705 27-Sep-2019 08:50

Dynamic:

Foiler:

not sure if you can mix those 2Talk mobile plans? so if you have an 0800 number you have to go with the more expensive Toll Free Mobile packages for ALL mobile calls?

Yes you can absolutely both both of these add-ons to a plan. One is for incoming calls to an 0800 number from mobiles. The other is for outgoing calls to mobiles. Very separate features.

Dynamic that is not correct - only one 2Talk mobile plan is allowable.

If you have an MFLEX plan then the Toll Free mobile minutes are charged at a casual rate - if you have a Toll Free Mobile package then all mobile calls are accounted on that package.

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