Windows 10 update failure: Error 80070005

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stuartjmz

228 posts

Master Geek

#177581 7-Aug-2015 13:13

After the MediaCreationTool repeatedly failed to run at all on either my Win 7 64 Pro or 8.1 Home devices, I decided to just wait for the update. Now it turns out that it's tried 15 times or more, and failed every time, with this error, 80070005.

I searched here for "80070005, and came up empty, and then googled it. I have spent the last hour or more reading various articles, suggestions, etc, and just wondered if anyone here had a clear, concise summary of the steps I should take to try to fix this problem. As with the MediaCreationTool failure, this error is happening on my machines.

nathan

5695 posts

Uber Geek
Inactive user

#1360648 7-Aug-2015 13:19

HRESULT=80070005 is an error to do with permissions

its probably the same reason why the Media Creation Tool doesn't run

The fact it happens on multiple machines would lead me to believe its a configuration/service/or app on your machine.
Can you think of anything you've installed, settings you've changed etc around security/permissions etc

Any AV, or firewalls or tools like Enhanced Mitigation Experience Toolkit (EMET) etc

stuartjmz

228 posts

Master Geek

#1360657 7-Aug-2015 13:24

nathan: HRESULT=80070005 is an error to do with permissions

its probably the same reason why the Media Creation Tool doesn't run

The fact it happens on multiple machines would lead me to believe its a configuration/service/or app on your machine.
Can you think of anything you've installed, settings you've changed etc around security/permissions etc

Any AV, or firewalls or tools like Enhanced Mitigation Experience Toolkit (EMET) etc

Thanks for the prompt reply! On both machines, the only AV I'm running is MSE (and since my earlier failures, MBAM) I'm only using Windows Firewall and don't have EMET installed on either.

nathan

5695 posts

Uber Geek
Inactive user

#1360661 7-Aug-2015 13:30

stuartjmz:
nathan: HRESULT=80070005 is an error to do with permissions

its probably the same reason why the Media Creation Tool doesn't run

The fact it happens on multiple machines would lead me to believe its a configuration/service/or app on your machine.
Can you think of anything you've installed, settings you've changed etc around security/permissions etc

Any AV, or firewalls or tools like Enhanced Mitigation Experience Toolkit (EMET) etc

Thanks for the prompt reply! On both machines, the only AV I'm running is MSE (and since my earlier failures, MBAM) I'm only using Windows Firewall and don't have EMET installed on either.

what else is installed or what other settings have been modified?

the fact its happening on both machines which are different OS, would lead me to believe its the same "misconfiguration" across both machines

stuartjmz

228 posts

Master Geek

#1360683 7-Aug-2015 14:04

nathan:
stuartjmz:
nathan: HRESULT=80070005 is an error to do with permissions

its probably the same reason why the Media Creation Tool doesn't run

The fact it happens on multiple machines would lead me to believe its a configuration/service/or app on your machine.
Can you think of anything you've installed, settings you've changed etc around security/permissions etc

Any AV, or firewalls or tools like Enhanced Mitigation Experience Toolkit (EMET) etc

Thanks for the prompt reply! On both machines, the only AV I'm running is MSE (and since my earlier failures, MBAM) I'm only using Windows Firewall and don't have EMET installed on either.

what else is installed or what other settings have been modified?

the fact its happening on both machines which are different OS, would lead me to believe its the same "misconfiguration" across both machines

On
I've been racking my brains on this, and can't think of anything. I've had no permission problems with any previous Windows Updates, and there's nothing esoteric installed on either machine. I'm running sfc /scannow at the moment, as part of my diagnostic effforts

DeepBlueSky

547 posts

Ultimate Geek

#1360702 7-Aug-2015 14:51

Do you have a circle of friends that have updated and are local maybe you can pinch their media to upgrade to Windows 10. I'm sure you can then run the tool again once your upgraded to create yourself a USB / Disc, maybe someone can confirm.

stuartjmz

228 posts

Master Geek

#1360709 7-Aug-2015 14:52

DeepBlueSky: Do you have a circle of friends that have updated and are local maybe you can pinch their media to upgrade to Windows 10. I'm sure you can then run the tool again once your upgraded to create yourself a USB / Disc, maybe someone can confirm.

Yep. That's what I've decided to do. emailed a locally resident sysadmin friend to see if he can spare some time to help me out.

MadEngineer

4271 posts

Uber Geek

Trusted

#1361484 9-Aug-2015 12:29

FTR, both my laptop and desktop failed with this error and another code when trying to install that windows 10 'update'. However, despite that update failing, after giving it some time I still got the pop-up prompt that the install was ready to go. I saw the same on my Nana's laptop last night - she had a few fails for that particular windows update, yet after running wuauclt the 2 gig download completed within a minute (must have already been downloaded) and quickly progressed to the install prompt.

So I say don't stress too much on getting that update to progress.

You're not on Atlantis anymore, Duncan Idaho.

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stuartjmz

228 posts

Master Geek

#1362063 10-Aug-2015 13:14

MadEngineer: FTR, both my laptop and desktop failed with this error and another code when trying to install that windows 10 'update'. However, despite that update failing, after giving it some time I still got the pop-up prompt that the install was ready to go. I saw the same on my Nana's laptop last night - she had a few fails for that particular windows update, yet after running wuauclt the 2 gig download completed within a minute (must have already been downloaded) and quickly progressed to the install prompt.

So I say don't stress too much on getting that update to progress.

Thanks for your reply. I tried running wuauclt on the 8.1 laptop and nothing at happened. Absolutely nothing. Clearly something's wrong.

MadEngineer

4271 posts

Uber Geek

Trusted

#1362068 10-Aug-2015 13:19

that's supposed to be:

wuauclt.exe /updatenow

You're not on Atlantis anymore, Duncan Idaho.

stuartjmz

228 posts

Master Geek

#1362070 10-Aug-2015 13:20

MadEngineer: FTR, both my laptop and desktop failed with this error and another code when trying to install that windows 10 'update'. However, despite that update failing, after giving it some time I still got the pop-up prompt that the install was ready to go. I saw the same on my Nana's laptop last night - she had a few fails for that particular windows update, yet after running wuauclt the 2 gig download completed within a minute (must have already been downloaded) and quickly progressed to the install prompt.

So I say don't stress too much on getting that update to progress.

Thanks for your reply. I tried running wuauclt on the 8.1 laptop and nothing at all happened. Absolutely nothing. Clearly something's wrong.

nathan

5695 posts

Uber Geek
Inactive user

#1362090 10-Aug-2015 14:04

MadEngineer: FTR, both my laptop and desktop failed with this error and another code when trying to install that windows 10 'update'. However, despite that update failing, after giving it some time I still got the pop-up prompt that the install was ready to go. I saw the same on my Nana's laptop last night - she had a few fails for that particular windows update, yet after running wuauclt the 2 gig download completed within a minute (must have already been downloaded) and quickly progressed to the install prompt.

So I say don't stress too much on getting that update to progress.

Same error code though?

MadEngineer

4271 posts

Uber Geek

Trusted

#1363099 11-Aug-2015 18:56

nathan:
MadEngineer: FTR, both my laptop and desktop failed with this error and another code when trying to install that windows 10 'update'. However, despite that update failing, after giving it some time I still got the pop-up prompt that the install was ready to go. I saw the same on my Nana's laptop last night - she had a few fails for that particular windows update, yet after running wuauclt the 2 gig download completed within a minute (must have already been downloaded) and quickly progressed to the install prompt.

So I say don't stress too much on getting that update to progress.

Same error code though?

checked my google history and no it wasn't the same error after all :(

However I did see I searched for it last year ... Check that the user you're running it under is indeed a member of the administrators group and not a member of guests. I'll have to dig up jobs I did on that date to see what the fix or cause for that error was.

You're not on Atlantis anymore, Duncan Idaho.

stuartjmz

228 posts

Master Geek

#1363137 11-Aug-2015 19:54

MadEngineer:
nathan:
MadEngineer: FTR, both my laptop and desktop failed with this error and another code when trying to install that windows 10 'update'. However, despite that update failing, after giving it some time I still got the pop-up prompt that the install was ready to go. I saw the same on my Nana's laptop last night - she had a few fails for that particular windows update, yet after running wuauclt the 2 gig download completed within a minute (must have already been downloaded) and quickly progressed to the install prompt.

So I say don't stress too much on getting that update to progress.

Same error code though?
checked my google history and no it wasn't the same error after all :(

However I did see I searched for it last year ... Check that the user you're running it under is indeed a member of the administrators group and not a member of guests. I'll have to dig up jobs I did on that date to see what the fix or cause for that error was.

Yep, did that - very definitely a member of the administrators group.