iPad issue - just happened tonight

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#3482316 19-Apr-2026 22:13

Factory reset will wipe it. Anything synced to iCloud should just download again. If the iPad is set to back up to iCloud then it should redownload all the apps and settings. Photos - will depend on if they are also set to sync to iCloud (or some other service). Same with Music - where did it come from...

It's normal for it to disappear from the Finder during an update for a couple of minutes though, but you usually see a progress bar on the screen of the device as this part happens.

RunningMan

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#3482317 19-Apr-2026 22:14

I'd try just doing the update a few times rather than a factory reset if you can. If the update fails, reboot the ipad and have another go.

OnceBitten

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Ultimate Geek
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#3482325 19-Apr-2026 22:24

RunningMan:

Factory reset will wipe it. Anything synced to iCloud should just download again. If the iPad is set to back up to iCloud then it should redownload all the apps and settings. Photos - will depend on if they are also set to sync to iCloud (or some other service). Same with Music - where did it come from...

It's normal for it to disappear from the Finder during an update for a couple of minutes though, but you usually see a progress bar on the screen of the device as this part happens.

thanks - when I try to update it.... it prepares for the update and has a progress bar at the bottom for about 30 seconds, then the iPad disappears from the finder side bar and on the iPad it shows cable and macbook - presumably meaning I need to plug the iPad into the Macbook - which it already is

Our icloud hasn't updated for a couple of years, as it's full and I don't really want to pay for more storage, so i disabled everythig that was being backed up to it.

I guess I'm going to have to do a factory reset and risk losing everything.... oh well nothing much I can do really... thanks for the help

RunningMan

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#3482350 20-Apr-2026 08:02

OnceBitten:thanks - when I try to update it.... it prepares for the update and has a progress bar at the bottom for about 30 seconds, then the iPad disappears from the finder side bar and on the iPad it shows cable and macbook - presumably meaning I need to plug the iPad into the Macbook - which it already is

Yep, just leave it alone for a few minutes at that point and see if it progresses. That sounds like a normal sequence of events unless it stalls for multiple minute there.

OnceBitten

562 posts

Ultimate Geek
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#3482356 20-Apr-2026 08:38

RunningMan:

Yep, just leave it alone for a few minutes at that point and see if it progresses. That sounds like a normal sequence of events unless it stalls for multiple minute there.

thanks I tried several times last night and it starts to do the update, then after about 30 seconds the progress bar at the bottom disappears and the iPad disappears from the finder side bar.... then the iPad shows a picture / graphic of a cable needed to be plugged into the MacBook, so I do that again and it repeats the same process over again...

RunningMan

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#3482402 20-Apr-2026 10:36

OnceBitten:[snip] it starts to do the update, then after about 30 seconds the progress bar at the bottom disappears and the iPad disappears from the finder side bar.... then the iPad shows a picture / graphic of a cable needed to be plugged into the MacBook,

Yep that looks like a totally normal update. You may have to wait for several minutes at that point, are you waiting?

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OnceBitten

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Ultimate Geek
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#3482408 20-Apr-2026 11:20

RunningMan:

OnceBitten:[snip] it starts to do the update, then after about 30 seconds the progress bar at the bottom disappears and the iPad disappears from the finder side bar.... then the iPad shows a picture / graphic of a cable needed to be plugged into the MacBook,

Yep that looks like a totally normal update. You may have to wait for several minutes at that point, are you waiting?

I tried it last night and waited about 5-10 mins and each time it did the same thing, then I tried again and left it for about 25 minutes and it stil did the same thing - then iPad just showed same picture / graphic of a cable needed to be plugged into the MacBook

I'll try it again tonight and leave it for longer to see if anything happens...

RunningMan

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#3482413 20-Apr-2026 11:51

Just check it's not waiting for the update to download in the background. Open Activity Monitor in the Utilities folder and look at the network tab. It's possible the update is being downloaded at this time - it will be roughly 10GB, so that could be the delay.

OnceBitten

562 posts

Ultimate Geek
+1 received by user: 12

#3482432 20-Apr-2026 12:09

RunningMan:

Just check it's not waiting for the update to download in the background. Open Activity Monitor in the Utilities folder and look at the network tab. It's possible the update is being downloaded at this time - it will be roughly 10GB, so that could be the delay.

ok thanks for that I'll try that tonight

wellygary

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#3482434 20-Apr-2026 12:16

RunningMan:

Just check it's not waiting for the update to download in the background. Open Activity Monitor in the Utilities folder and look at the network tab. It's possible the update is being downloaded at this time - it will be roughly 10GB, so that could be the delay.

Also check there is enough storage to both download the update and then to install it... It may be failing because its running out of space..

OnceBitten

562 posts

Ultimate Geek
+1 received by user: 12

#3482509 20-Apr-2026 13:29

wellygary:

Also check there is enough storage to both download the update and then to install it... It may be failing because its running out of space..

I don't know how to check there is enough storage without getting into the iPad settings to check...

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wellygary

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#3482519 20-Apr-2026 13:38

OnceBitten:

wellygary:

Also check there is enough storage to both download the update and then to install it... It may be failing because its running out of space..

I don't know how to check there is enough storage without getting into the iPad settings to check...

When you have it plugged into the Mac and you can see it in Finder, it should show the storage available on the device....

RunningMan

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#3482567 20-Apr-2026 15:38

Not in DFU mode I don't think, which is probably needed for this given it won't boot properly.

OnceBitten

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Ultimate Geek
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#3482624 20-Apr-2026 19:26

Thanks, when I click on the iPad in the finder side bar this is all that comes up

it doesn't let me view storage available or anything else - just wants me to update or restore

OnceBitten

562 posts

Ultimate Geek
+1 received by user: 12

#3482909 21-Apr-2026 22:10

Ok, so I've not had any success in trying to update it - and I've now tried to restore it... with no luck

it just goes into this screen for about 10 minutes, then the apple logo flashes up on the iPad and the iPad disappears from the finder side bar - and then the iPad shows cable needing to be plugged into Macbook

apart from taking it to a repair place I don't know what else to do.... buying a 2nd hand one might be cheaper than trying to get it repaired?

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