Geektastic:
Rikkitic:
Listening is no longer needed. You just follow what the script tells you to. Ask any help desk worker.
Your call is important to us. However we prefer you not to bother us, so please sit in this hold queue for an hour to encourage you to visit our website, where you won't be able to do anything about your issue. Thank you.
LOL. and true.
But its easily solved, employ more and train them better, but then the issue is WTF why are you putting prices up! Competition has become a price war, and costs have to be cut.
Ideally a call centre can move calls via the IVR, but with the competition you cannot afford a full on, low wait time call centre AND cheap as chip pricing.