PBTECH deception

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#1526991 6-Apr-2016 14:04

pbtech often have the habit of loosing on hold items, They are indeed growing a bad rep for themselves lately.

I have only come across this on high volume items though, last time it happened was a VERY close call to playing mediator from a rather heated argument. Thankfully the product on hold was for me rather than the family member who had put it on hold and they were able to quickly offer an equal product for the same price and such.

I have found PBTechs service for shipping is very fast these days, but their staff also Dont update the system very well. Often ill have a product delivered to a rural delivery address BEFORE it even shows it has been shipped.

While thats great, they are shipping really fast. it would be good to know whats happening with your order without having to call them up and chase them up, often sometimes they dont even quite know whats going on and have to go looking for the right people. It is concerning that your orders can get lost in that void of no idea whats happening.

@reven, pretty sure you can manually transfer to pbtech from your bank too. Just isnt all automated. I agree, using poli is iffy.

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Dunnersfella

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#1526993 6-Apr-2016 14:04

gzt:
turnin:

gzt: What would be the point of deliberately having people come to the store to buy an item they do not have? It just sounds like a stupid situation where a mistake is made, the stock system is fixed as soon as it is discovered, and nobody admits it. ; ). Organisational harmony win!

Because it brings people into the store and when there- they will buy other things.

It's commonly done by Harvey Norman etc during their Christmas specials, they advertise one thing ridiculously cheap in order to garner foot traffic.

True, that's a loss leader and it only works if you have lots available. Otherwise, walkouts.

It's illegal if they bait and switch without making it clear that there are limited numbers etc.

If it's just cheap, but they try and switch sell away from it - that's fine.

If it's cheap, but they had no intention of supporting the specials, it's bait advertising.

"One $29 Blu-ray player per store - 75 stores.

No rainchecks".

That's bait advertising.

"30 x $29 Blu-ray players per store - 75 stores.

No rainchecks".

That's okay.

reven

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#1527001 6-Apr-2016 14:07

hio77:

pbtech often have the habit of loosing on hold items, They are indeed growing a bad rep for themselves lately.

I have only come across this on high volume items though, last time it happened was a VERY close call to playing mediator from a rather heated argument. Thankfully the product on hold was for me rather than the family member who had put it on hold and they were able to quickly offer an equal product for the same price and such.

I have found PBTechs service for shipping is very fast these days, but their staff also Dont update the system very well. Often ill have a product delivered to a rural delivery address BEFORE it even shows it has been shipped.

While thats great, they are shipping really fast. it would be good to know whats happening with your order without having to call them up and chase them up, often sometimes they dont even quite know whats going on and have to go looking for the right people. It is concerning that your orders can get lost in that void of no idea whats happening.

@reven, pretty sure you can manually transfer to pbtech from your bank too. Just isnt all automated. I agree, using poli is iffy.

the 2 times ive ordered from pbtech, both around 10am, it took 2 days to delivery to an auckland address. MightyApe (on their best day) will get it to you the same day (normal charge), will always get it to you the same night (if you pay an extra $5), and if failing to do same day (its rare they do get it same day, but happens maybe 10% of the time for me), will always get it to me the next day.

so I wouldnt say pbtech is fast shipping, average IMO (which isnt bad, its just average).

hio77

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#1527006 6-Apr-2016 14:12

reven:

the 2 times ive ordered from pbtech, both around 10am, it took 2 days to delivery to an auckland address. MightyApe (on their best day) will get it to you the same day (normal charge), will always get it to you the same night (if you pay an extra $5), and if failing to do same day (its rare they do get it same day, but happens maybe 10% of the time for me), will always get it to me the next day.

so I wouldnt say pbtech is fast shipping, average IMO (which isnt bad, its just average).

must just be my experience, my last 4 orders have all been delivered within under 24 hours from placing an order, As mentioned before Straight to a Rural delivery address. (i generally order afternoon, around 2~6PM)

When RD normally adds a day, Thats pretty fast.

Generally ill just have my orders delivered because that 2.5% charge is probably the fuel cost to go to henderson anyway and saves the hassle of dealing with their reps instore - Which is so not worth the frustration often!

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mattwnz

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#1527012 6-Apr-2016 14:22

I had a bad experience with them quite recently where they never fulfilled my order . They had told me that they were awaiting new stock, then when I followed up with them about a month later, they said all orders had been cancelled, but they had never let me know nor refunded me, and they then ignored emails.

jmh

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#1527013 6-Apr-2016 14:24

I was in one of their stores looking for a smart phone a while back, and the impression I got was that the staff had no idea what they had in store, and that the inventory system they checked was unreliable. I ordered one from their site, was later told that it was unboxed, and then got a further email that they didn't have the unboxed one either. They were prompt putting the money back in my account. Seems a bit sloppy rather than deliberately misleading.

hio77

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#1527022 6-Apr-2016 14:31

mattwnz:

I had a bad experience with them quite recently where they never furfilled my order . They had told me that they were awaiting new stock, then when I followed up with them about a month later, they said all orders had been cancelled, but they had never let me know nor refunded me, and they then ignored emails.

now that is really concerning, I hope you got that sorted in the end..

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mattwnz

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#1527027 6-Apr-2016 14:44

hio77:

mattwnz:

I had a bad experience with them quite recently where they never furfilled my order . They had told me that they were awaiting new stock, then when I followed up with them about a month later, they said all orders had been cancelled, but they had never let me know nor refunded me, and they then ignored emails.

now that is really concerning, I hope you got that sorted in the end..

I ended up getting a refund through my bank, as it was paid for by credit card. But a lot of hassle and time wasted.

josephhinvest

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#1527037 6-Apr-2016 15:06

Mostly likely explanation is a simple mistake or stock level error, surely.

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#1527039 6-Apr-2016 15:09

I ordered a Pi from them a few months ago during a weekend sale as I missed getting into the Wgtn store to pick one up. I accidently selected Manukau for pickup instead of Wellington so visited Wellington on the Monday morning to see if they could sort this. They had no stock (despite stock showing on the Sunday when I ordered) and didn't know when they would have any in. I rang Auckland and they changed the delivery address to Wellington.

On Wednesday I got a SMS saying the order was ready to pickup from Manukau. I assumed this was a mistake and that it was in Wellington so visited Wellington. There was no order there but they rang Manukau and told me the goods were being shipped overnight. Visit again Thursday and it's not there - apparently they don't actually have any in stock. Ring again on Friday and nobody knows what's happening but they are once again saying they have no stock, despite the website stock saying differently.

Eventually the following Tuesday or Wednesday my order finally turned up, but their processes seem very broken, and nobody in the management team could be bothered getting back to me when I emailed them.

pctek

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#1527056 6-Apr-2016 15:27

Yeah PB tech are going downhill at lightning speeds IMO.

Oh? I dealt with them years ago when they first opened in Ellerslie.

Bad, bad experience.

Since then I had 2 more goes, one 2 years ago and one about 6 months ago.

Bad, bad experience.

Nothing has changed

josephhinvest

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#1527064 6-Apr-2016 15:33

pctek:

Yeah PB tech are going downhill at lightning speeds IMO.

Oh? I dealt with them years ago when they first opened in Ellerslie.

Bad, bad experience.

Since then I had 2 more goes, one 2 years ago and one about 6 months ago.

Bad, bad experience.

Nothing has changed

I've bought from PB perhaps 30 times at the north shore, penrose and queen st stores. Never had a bad experience. I've bought online for delivery and it's been fine and prompt and I've bought online for collection using the goofy bank direct payment thing and that's been all fine too. Nothing's changed for me either.

Cheers,
Joseph

gzt

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#1527067 6-Apr-2016 15:43

I found ordering online for delivery no problems. Refunds when required no issues.

Ordering for pickup in store I think it is a lottery with a high chance of losing. Seems to be cause issues with the staff also. One guy got real nasty to a junior for no real reason then started banging stuff around. I did not like that guy.

mattwnz

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#1527070 6-Apr-2016 15:50

I have generally had ok experiences, until the last order. It is all pretty automated, so there is no personal contact involved, so you pay, and they send the goods, which is how it is supposed to go. But it is really how they deal with customer issues that matter at the end of the day, eg, you pay, and the goods never turn up, and what they then do from there.

UHD

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#1527099 6-Apr-2016 15:57

Did you ask to speak with the person you spoke with on the phone 3.5-4 mins prior?

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