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509 posts

Ultimate Geek
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#195096 6-Apr-2016 12:02
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so this morning I opened my email , note the time , and found this

 

Click to see full size

 

Cool, according to the website they had 7 items available. I rang to check and to ask if they could "put one aside".

 

They refused to ( nicely) which is fair enough , but they confirmed they had 7 avail.

 

So I jumped in the car and drove into town to buy one.

 

When I got there,( about 3.5 - 4 minutes later)  "sorry we don't have any of those in stock "

 

me: "wow, you must have sold all 7 in the last few minutes then right?" 

 

pbt:" No, I don't think we've sold any this morning, it's an online special only" , ( the place was relatively empty) "but since you're here can I interest you in another dash cam."

 

me: "No you *f^$#$#g can't " Your email says it's "instore" and online 

 

pbt: OK, well I'm very sorry sir but we only have them at our dispatch

 

me: but you said you had seven of them

 

pbt: well, were sorry

 

I pulled out my phone and checked , suddenly all stores had absolutely zero stock, I don't recall the stocks for all stores but the certainly were not all zero.

 

Is this a BS ploy to get people to come into the store?

 

PBtech are getting worse and worse at this sort of nonsense. Isn't it illegal to advertise something yo know you are going to run out of ?

 

None of the staff seem to think they even had any.

 

I'm thinking I'm going to cancel my account with them, they may be the cheapest but they have driven all the smaller operators out of business and now they are using questionable tactics

 

 

 

 

 

 

 

 

 

 


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  #1526863 6-Apr-2016 12:04
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I'm actually in the process of returning a Logitech MX Master mouse which has part-failed within a 3 week period since delivery. 

 

It will be interesting to see how they handle it. 






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  #1526868 6-Apr-2016 12:07
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In the past I've found their website is pretty good at breaking down stock by store (and their distribution\dispatch centre, listed separately)

 

 

 

Did they confirm they had 7 available at your local store. Or did they just confirm they had 7 available and you assumed it was at the store? 

 

 

 

 





"I was born not knowing and have had only a little time to change that here and there."         | Electric Kiwi | Sharesies
              - Richard Feynman


 
 
 
 




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Ultimate Geek
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  #1526869 6-Apr-2016 12:09
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sidefx:

 

In the past I've found their website is pretty good at breaking down stock by store (and their distribution\dispatch centre, listed separately)

 

 

 

Did they confirm they had 7 available at your local store. Or did they just confirm they had 7 available and you assumed it was at the store? 

 

 

 

 

 

 

No, I rang the local branch and checked I was speaking to that branch not the head office


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  #1526870 6-Apr-2016 12:11
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turnin: Isn't it illegal to advertise something yo know you are going to run out of.

 

I wouldn't think so...


gzt

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  #1526880 6-Apr-2016 12:18
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What would be the point of deliberately having people come to the store to buy an item they do not have? It just sounds like a stupid situation where a mistake is made, the stock system is fixed as soon as it is discovered, and nobody admits it. ; ). Organisational harmony win!

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  #1526883 6-Apr-2016 12:22
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Satch:

 

turnin: Isn't it illegal to advertise something yo know you are going to run out of.

 

I wouldn't think so...

 

 

 

 

If you advertise a special offer, but only have limited stock (in other words, you expect you are going to sell out of this stuff), that could be seen as misleading if you do not specify this in your advertising.

 

See comcom, highlighting mine...

 

 

 

http://www.comcom.govt.nz/fair-trading/fair-trading-act-fact-sheets/pricing/

 

Businesses may also mislead consumers if they advertise a special offer widely but only a few people are able to take it up. A business must clearly state any limitations or qualifications to a special offer, such as if:

 

     

  • the offer only applies to cash purchases
  • there are limits on the number of items per customer
  • it applies only to purchases over a minimum value
  • there is limited stock available
  • the offer is only for a limited time.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...




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Ultimate Geek
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  #1526885 6-Apr-2016 12:25
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Satch:

 

turnin: Isn't it illegal to advertise something yo know you are going to run out of.

 

I wouldn't think so...

 

 

 

 

Perhaps they question should be "Is it ethical to advertise something...."

 

 

 

I just found this on the CAB website, 

 

I went into a shop to buy a product that had been advertised in a promotion. But the shop had none in stock at all.

 

According to the Fair Trading Act, a business has to:

 

  • supply the advertised goods or services
  • have those goods or services at the advertised price
  • have them in stock for a reasonable amount of time
  • stock those goods and services in reasonable quantities

There is no exact definition of ‘reasonable’; it will depend on the market. Businesses need to be careful that if supplies are limited, they say so in their advertising. The retailer could have a ‘rain check’ system in place to make sure they can get you what you want as soon as possible. If they don’t, you can complain to the Commerce Commission. For more information or advice contact your local Citizens Advice Bureau or read this factsheet by the Commerce Commission.

 

 

 

It's still very misleading, either 7 were sold in the 4 minutes it took me to get there and the counter staff failed to remember them, or someone has fiddled with the stock numbers.

 

 


 
 
 
 


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  #1526888 6-Apr-2016 12:26
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gzt: What would be the point of deliberately having people come to the store to buy an item they do not have?

 

 

 

That is bait and switch advertising.  You bait the customer into the store with a deal, the product is not available when the customer arrives, the store up-sells them into some other more expensive product which is available.

 

 





---
James Sleeman
I sell lots of stuff for electronic enthusiasts...




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Ultimate Geek
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  #1526891 6-Apr-2016 12:30
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gzt: What would be the point of deliberately having people come to the store to buy an item they do not have? It just sounds like a stupid situation where a mistake is made, the stock system is fixed as soon as it is discovered, and nobody admits it. ; ). Organisational harmony win!

 

 

 

Because it brings people into the store and when there- they will buy other things.

 

It's commonly done by Harvey Norman etc during their Christmas specials, they advertise one thing ridiculously cheap in order to garner foot traffic.

 

 


gzt

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  #1526946 6-Apr-2016 13:02
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sleemanj:

gzt: What would be the point of deliberately having people come to the store to buy an item they do not have?


 


That is bait and switch advertising.  You bait the customer into the store with a deal, the product is not available when the customer arrives, the store up-sells them into some other more expensive product which is available.


 


Well maybe but so many will walk out it hardly seems worth bothering..

gzt

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  #1526947 6-Apr-2016 13:03
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turnin:

gzt: What would be the point of deliberately having people come to the store to buy an item they do not have? It just sounds like a stupid situation where a mistake is made, the stock system is fixed as soon as it is discovered, and nobody admits it. ; ). Organisational harmony win!


 


Because it brings people into the store and when there- they will buy other things.


It's commonly done by Harvey Norman etc during their Christmas specials, they advertise one thing ridiculously cheap in order to garner foot traffic.


 


True, that's a loss leader and it only works if you have lots available. Otherwise, walkouts.

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  #1526956 6-Apr-2016 13:16
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According to the website they have 10+ at NZ Logistics Centre and its Free Shipping. Why not just order it online? 


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Ultimate Geek


  #1526978 6-Apr-2016 13:39
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robcreid:

 

According to the website they have 10+ at NZ Logistics Centre and its Free Shipping. Why not just order it online? 

 

 

This




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  #1526979 6-Apr-2016 13:39
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robcreid:

 

According to the website they have 10+ at NZ Logistics Centre and its Free Shipping. Why not just order it online? 

 

 

Because  I "drove in" to buy it , and they said they had it in stock.


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  #1526983 6-Apr-2016 13:53
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robcreid:

 

According to the website they have 10+ at NZ Logistics Centre and its Free Shipping. Why not just order it online? 

 

 

 

 

because it will cost you more to pay online.  credit card thats 2.5% more thanks!, ok internet banking, sure give us you USERNAME AND PASSWORD for your bank, errr hell no.

 

 

 

Yeah PB tech are going downhill at lightning speeds IMO.


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