Dick Smith in store decline

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#1455639 22-Dec-2015 20:13

pretty sure it's in their t&c's that the price matching doesn't apply to the likes of dse's madness, like fire sales.

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Dunnersfella

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#1455642 22-Dec-2015 20:24

Noel Leeming do try their best to avoid price-matching these days - their T's&C's are clear, but the spirit of 'matching any price AND offering FlyBuys' isn't really kept up.
FlyBuys cost businesses money, so offering to match stupid low prices + give FlyBuys would have their owners squirming.

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#1455643 22-Dec-2015 20:24

Well, Kmart and Noel Leeming both stock cooling fans of various sizes and needless to say they were selling briskly yesterday when Christchurch hit 36.1 degrees. A hot summer has been predicted for a while and you'd think the Dick Smith buyers would have spotted an opportunity for stocking these. The packaging stacks nicely and they only have to find space for maybe three display fans. So, once again Dick Smith has dropped the ball on stocking what people might actually want to buy.

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#1455649 22-Dec-2015 20:34

That's because DSE's buying team is in Aussie...

mattwnz

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#1455722 22-Dec-2015 23:23

dudalemon:
richms: I've had several shockers from noel leeming and harvey norman online recently. Harvey went to the top of the shytelist but were quickly replaced with noel leeming over another order being stuffed around. Its just endemic with retailers in NZ that treat their online as a side business instead of the main focus.

I went into Noel Leeming today and they told me that dicksmith no longer counts as a competitor for price match because of their situation. Are they pulling one over me or is this true?

These are their terms https://www.noelleeming.co.nz/shop/customer-service-popup.ep?entryId=00BEFE55152DAC93CC25755400098B24

I can't see anything, apart from stock liquidatons. But I don't think that is what is occurring, and I was told they were clearing stock for new stock. I would challenge them to show what clause applies. Infact when I went into a DSE a few days ago, they had a whole heap of new stock. Heaps of new boxes of TVs (JVC and house brands though), new kitchen gadgets etc, and these didn't appear to getting discounted by much.

mattwnz

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#1455724 22-Dec-2015 23:30

Dunnersfella: Noel Leeming do try their best to avoid price-matching these days - their T's&C's are clear, but the spirit of 'matching any price AND offering FlyBuys' isn't really kept up.
FlyBuys cost businesses money, so offering to match stupid low prices + give FlyBuys would have their owners squirming.

I think these pricing matching things should be stamped out by the commerce commission. I don't think they are good for the consumer. The rare time I have tried to use them, the retailer, got out of honouring it, because they said that they didn't have to, due to the item not being stocked instore, and they would need to order it in. The other time they failed, was when they claimed the the competitors offer was limited in numbers, when it wasn't. SO their terms basically makes it easy for them to easily get out of honouring it. Not sure if they are considered 'fair' contract terms Basically the store will try to get out of honouring if they can, if it is going to cost them. It also makes retailers lazy, as they then don't need to worry about having the best pricing. Also as others have recently noted with a hardware company, the competing store may play silly buggers, and not give out the price, or deny a special price is on.

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E3xtc

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#1455792 23-Dec-2015 07:58

My order of 3 x packs of AA batteries and 3 x packs of AAA batteries arrived today....in 6 boxes....yup, boxes, not courier bags (which they would have fitted), and certainly not in 1 courier bag (which they all would have fitted)...surely someone is having a laugh :\

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#1455793 23-Dec-2015 08:04

E3xtc: My order of 3 x packs of AA batteries and 3 x packs of AAA batteries arrived today....in 6 boxes....yup, boxes, not courier bags (which they would have fitted), and certainly not in 1 courier bag (which they all would have fitted)...surely someone is having a laugh :\

Is it possible the entire fire sale is a pretence to clear Dick Smith's massive stock of courier packaging before switching to a new carrier? No, probably not. But I did go into DS in Queensgate/Lower Hutt last night - the only things they have in the entire store that I actually want to buy are not on sale...

Boeingflyer

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#1456671 24-Dec-2015 18:05

Once the 'Dick Smith Nines' have been and gone i believe we will find out whats really happening. They will be holding on till then as that will be big egg on their face if they folded before then.

richms

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#1457422 26-Dec-2015 14:48

Saw this banner when clicking thru DS to see if there was anything worth getting.

At least they are honest about DS's stock age.

Richard rich.ms

nigelj

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#1457795 27-Dec-2015 16:27

nigelj: I got 3 "Please find attaced your invoice" e-mails from "DSE" today from an order with 5 items, so assuming 3 shipments. Had a look at the e-mail headers and my SPF checker threw up the warning "Softfail (domain owner discourages use of this host)", using a NZ dse mail server, with their dicksmith.com.au domain. Kind of all fits with what is happening, and to be honest "Softfail" seems to describe DSE perfectly at the current moment. The hardfail can't be that far away?

Meant to mention the other day, order arrived on Wednesday, 4 shipments, St Lukes, Manukau, Queen St, and Invercargill. All for 4.95! I'd love to be able to get courier rates that cheap.

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benokobi

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#1457796 27-Dec-2015 16:30

Went into the new 5 mile store in Queenstown looks very bare and they had no playstation or Xbox accessories games or consoles.

richms

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#1457798 27-Dec-2015 16:35

benokobi: Went into the new 5 mile store in Queenstown looks very bare and they had no playstation or Xbox accessories games or consoles.

Thats because they are exiting from gaming. Its all gone everywhere except bare shelves and perhaps a few clearance game cases on a table that they cant find the discs for but still put back on the table.

Richard rich.ms

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#1460271 2-Jan-2016 17:52

Completely sold out of Seagate and Toshiba portable external hard drives, only a few of the big Seagate drives on the shelves. At DSE Riccarton they have signs saying more Seagate portable drives are coming in 3 weeks and say they can take back orders. Yet their current catalog has these. Far fewer laptops on display than at Noel Leeming.

eracode

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#1461003 4-Jan-2016 13:16

O-oh - here we go:

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11569077

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