Dick Smith in store decline

Forums › Off topic › Dick Smith in store decline

1 | ... | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | ... | 94

18689 posts

Uber Geek
+1 received by user: 7828

Lifetime subscriber

#1472745 16-Jan-2016 17:40

mattwnz:
amiga500: I wonder if they got the CEO of Volkswagon to help them write that 'Open Letter to Customers'?? lmao

You have to wonder who wrote it, because it fails to address the most important thing, and that is what happens to Consumer protection after the receivership. eg You buy something, and in 6 months or 15 months time, and it fails. Who do you then go to. Will the new owners support it. Also the fact it is was from no-reply@dicksmiths, shows that they don't want people replying to them asking questions.

It addresses that exactly in he second para up.

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1472749 16-Jan-2016 17:45

gzt:
mattwnz:
amiga500: I wonder if they got the CEO of Volkswagon to help them write that 'Open Letter to Customers'?? lmao

You have to wonder who wrote it, because it fails to address the most important thing, and that is what happens to Consumer protection after the receivership. eg You buy something, and in 6 months or 15 months time, and it fails. Who do you then go to. Will the new owners support it. Also the fact it is was from no-reply@dicksmiths, shows that they don't want people replying to them asking questions.

It addresses that exactly in he second para up.

Yes, but it doesn't explain how, it is just vague. It is most likely in any situation after the receivership ends, that people will have to go to the manufacturer to get any CGA claim resolved, which is no different to how people are being treated if you purchased goods prior to the receivership. So it is likely that people maybe left in the same position after the receivership ends, to how people who purchased prior to the receivership, where they can't go to the new company for CGA claims. It all depends on how it is sold and they buy all assets and liabilities. But the letter doesn't say that they will help out those customers who purchased prior to the receivership, so doesn't look like they are trying to win those customers back.

gzt

18689 posts

Uber Geek
+1 received by user: 7828

Lifetime subscriber

#1472801 16-Jan-2016 19:49

Call them and ask.

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1472838 16-Jan-2016 20:48

gzt: Call them and ask.

I would email them and ask why they emailed me why the sent it to me after I has already unsubscribe. But the email bounces back. Like to get anything like that in writing, that is of course if you can actually get through to anyone who can answer it, as phoning them just goes through to the Philippines call centre.

amiga500

1484 posts

Uber Geek
+1 received by user: 422
Inactive user

#1474086 18-Jan-2016 19:59

They are getting a good kicking on their Facebook page about the 'Open Letter'.

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1474260 18-Jan-2016 23:20

amiga500: They are getting a good kicking on their Facebook page about the 'Open Letter'.

Fair enough too from some of the comments I have read. They didn't say anything at all about gift vouchers and what they might do to help customers. Even a percentage discount I think would have shown a bit of goodwill. It does looks like a PR disaster.

Dyson

Shop now for Dyson appliances (affiliate link).

loceff13

1089 posts

Uber Geek
+1 received by user: 340

#1474265 18-Jan-2016 23:38

mattwnz:
amiga500: They are getting a good kicking on their Facebook page about the 'Open Letter'.
Fair enough too from some of the comments I have read. They didn't say anything at all about gift vouchers and what they might do to help customers. Even a percentage discount I think would have shown a bit of goodwill. It does looks like a PR disaster.

Well it is the receivers running things while they explore further options, not some new owner who intends to keep it running etc

Geektastic

18009 posts

Uber Geek
+1 received by user: 8465

Trusted

Lifetime subscriber

#1474270 18-Jan-2016 23:56

antonknee: Thought you might be interested to read the email they have sent out to customers

I love the way they imply that 'since 1981' is any kind of a long period....!

Sell it to someone for rebranding or wind it up and flog off the property assets. It's never going to fly again as Dicky Didoes.

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1474276 19-Jan-2016 00:06

loceff13:
mattwnz:
amiga500: They are getting a good kicking on their Facebook page about the 'Open Letter'.
Fair enough too from some of the comments I have read. They didn't say anything at all about gift vouchers and what they might do to help customers. Even a percentage discount I think would have shown a bit of goodwill. It does looks like a PR disaster.
Well it is the receivers running things while they explore further options, not some new owner who intends to keep it running etc

They will want to keep it running so that they can get as much as they can selling it. They don't want to devalue it further by anything they do. They are also experts at what they do.

MikeB4

MikeB4
18776 posts

Uber Geek
+1 received by user: 12767

ID Verified

Trusted

Subscriber

#1474298 19-Jan-2016 07:27

Businesses can come back from receivership to be successful enterprises, DSE should be given a chance and not hit by the great knocking machine which is public opinion.

Here is a crazy notion, lets give peace a chance.

amiga500

1484 posts

Uber Geek
+1 received by user: 422
Inactive user

#1474367 19-Jan-2016 10:10

Not impossible to make a come back but incredibly difficult. They have already tried all sorts of things that have not really worked. Something like the Tactix Netballers I am sorry to say!

New World

Shop on-line at New World now for your groceries (affiliate link).

Finch

2862 posts

Uber Geek
+1 received by user: 195

#1474369 19-Jan-2016 10:13

FWIW: Dick Smith is no longer the sponsor of the 9's.

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#1474450 19-Jan-2016 11:31

http://www.nrl.com/downer-becomes-2016-nines-naming-rights-sponsor/tabid/10874/newsid/91384/default.aspx

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

amiga500

1484 posts

Uber Geek
+1 received by user: 422
Inactive user

#1474657 19-Jan-2016 14:09

Good move by Martin Snedden. Apparently DSE owed them some sponsorship money too.

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#1474740 19-Jan-2016 16:05

Shame no one has updated the tv adverts...

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

1 | ... | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | ... | 94