Recent Experiences with Aliexpress

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3 posts

Wannabe Geek

#2532868 1-Aug-2020 20:19

I've come into this issue of slow post via UBI (Aliexpress Standard Shipping).

I contacted their support via email to ask what is happening (http://www.ubismartparcel.com/en/contact-us). They replied fairly quickly saying my items were delayed and should be in NZ on the 3rd. I'll have to confirm this information is correct but for now I would recommend trying their customer support if you've been waiting long.

CNZ

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Master Geek
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#2532869 1-Aug-2020 20:24

Devilas:
I've come into this issue of slow post via UBI (Aliexpress Standard Shipping).

I contacted their support via email to ask what is happening (http://www.ubismartparcel.com/en/contact-us). They replied fairly quickly saying my items were delayed and should be in NZ on the 3rd. I'll have to confirm this information is correct but for now I would recommend trying their customer support if you've been waiting long.

They flat out ignored me which email did you use or did you just use the form?

[URL=https://www.speedtest.net/my-result/3558175835][IMG]https://www.speedtest.net/result/3558175835.png[/IMG][/URL]

Devilas

3 posts

Wannabe Geek

#2532870 1-Aug-2020 20:29

CNZ:
Devilas:

I've come into this issue of slow post via UBI (Aliexpress Standard Shipping).

I contacted their support via email to ask what is happening (http://www.ubismartparcel.com/en/contact-us). They replied fairly quickly saying my items were delayed and should be in NZ on the 3rd. I'll have to confirm this information is correct but for now I would recommend trying their customer support if you've been waiting long.

They flat out ignored me which email did you use or did you just use the form?

I contacted the international one (ubics-dlc@gotoubi.com) and got a reply from Susan (Susanqi-dlc@gotoubi.com). I got the reply about 40 mins ago so hopefully they are still around

juggalo28

79 posts

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#2533208 2-Aug-2020 17:04

I had a lot of parcels that show competed on tracking but haven’t being delivered and these are from mid may when I went to dispute it it now says that most parcels which arrive by the end of August.

Iphone 4
nokia n9
Iphone 3gs

MatthewD

16 posts

Geek
+1 received by user: 6

#2535951 6-Aug-2020 22:01

I thought I should post an update...

None of the four packages have arrived. Period. There has been no updates to the tracking since April.

However I did order a small item after lock-down and had it sent via cheap shipping... I placed the order 3rd July, it arrived 6th August.

So its fair to say that shipping times are now back to normal as others have pointed out.

This does raise the question... what black hole did the items I ordered pre lock-down fall into?

You can't say that all four of them, ordered separately somehow got "lost in the mail".

I am aware, and I am sure that the freight forwarding companies are aware that these items were purchased via aliexpress.

Which means that the shippers are aware that if the items don't arrive by a certain date the buyer "will" claim a refund.

So is it possible that during lock-down, when the freight forwarding company couldn't arrange cheap shipping... that they simply dumped the whole consignment.

Which brings me to a legal question... are freight forwarding companies legally obligated to deliver mail no matter what. When they accept a parcel are the legally obliged to deliver even at a loss?

This is an uncomfortable conclusion to draw, but when you consider that there has been no movement on the tracking for almost 4 months! then it becomes a real challenge to draw other conclusions.

rh2600

55 posts

Master Geek
+1 received by user: 10

#2535953 6-Aug-2020 22:13

I have around 8 packages that have never arrived, ordered prior to lockdown. Other packages ordered during and after arrived (eventually).

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ger0in

39 posts

Geek
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#2536298 7-Aug-2020 15:37

MatthewD

same here. All the items that I purchased with Cainiao shipping havent been received. Although Chinapost and Yanwen arrived after 2-3 months.

Looks like the problem is with Cainiao who sends parcels to Malaysia and then to Zambia. One cable that I purchased in December arrived few weeks ago

neb

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#2536306 7-Aug-2020 15:51

Interesting observation, just checked and the stalled shipments seem to be mostly Cainiao, Yanwen gets through eventually.

rh2600

55 posts

Master Geek
+1 received by user: 10

#2536428 7-Aug-2020 19:29

A package I ordered on the 11th of March just arrived today.

Cainiao Super Economy Global.

Devilas

3 posts

Wannabe Geek

#2536466 7-Aug-2020 21:20

Devilas:

I've come into this issue of slow post via UBI (Aliexpress Standard Shipping).

I contacted their support via email to ask what is happening (http://www.ubismartparcel.com/en/contact-us). They replied fairly quickly saying my items were delayed and should be in NZ on the 3rd. I'll have to confirm this information is correct but for now I would recommend trying their customer support if you've been waiting long.

Update: My items weren't scanned in NZ till this evening. Seems like even when the parcels get to New Zealand they take a while to get released to NZ post (possibly something to do with new import taxes?). I would definitely recommend trying to contact the company handling the package/s, UBI was very responsive in my case.

miztic

21 posts

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#2536509 7-Aug-2020 23:46

I placed an order for a cell phone case back on June 15th - Cainiao says by the 30th June it was accepted at Last Mile Carrier (which I can only assume is in NZ) - still hasn't been delivered, only cost me $5 so i'm not too fussed

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neb

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#2536511 7-Aug-2020 23:53

Cainiao says by the 30th June it was accepted at Last Mile Carrier (which I can only assume is in NZ) - still hasn't been delivered

Ah, now the reason for that should be obvious, the last mile carrier passes it on to the last km carrier, who passes it on to the last 500m carrier, who passes it on to the last 200m carrier, who passes it on to the last 100m carrier, who [...] last 50mm carrier [...] last 100 angstrom carrier [...] and so you can see why it'll never arrive. Same reason why Achilles can't overtake a tortoise.

lchiu7

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#2538584 11-Aug-2020 13:31

I have a cellphone case that left China on 23/6 and still in the air :-( Maybe it's after frequent flier miles?

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Batman

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#2538594 11-Aug-2020 13:52

mine was in the air for 3 months - went to the moon and back?

neb

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#2538597 11-Aug-2020 13:56

lchiu7:
I have a cellphone case that left China on 23/6 and still in the air :-( Maybe it's after frequent flier miles?

I've got cut-proof sleeves (for weeding around the bromeliads) that left China on 25 May, still no sign. OTOH stuff off eBay from China arrives within a week or two. I guess Ali's cut-rate shipping results in a more brownian-motion style of goods transfer.

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