Smelling wet carpet when it rains from a certain direction but never being able to find it.

mudguard:

 

Smelling wet carpet when it rains from a certain direction but never being able to find it.

 

When something small like that has the potential to become something big and very expensive.

There are holes in the sky. Where the rain gets in. But they're ever so small. That's why the rain is thin. (Spike Milligan)

Fred99:

 

mudguard:

 

Smelling wet carpet when it rains from a certain direction but never being able to find it.

 

 

When something small like that has the potential to become something big and very expensive.

 

There are holes in the sky. Where the rain gets in. But they're ever so small. That's why the rain is thin. (Spike Milligan)

 

Yeah that's why it's annoying. I'm awaiting a builder to have a look.

Yeah, ok, there was an Earthquake, I get it...

But no need to tell me 15+ times in a minute...

(I've emailed the developer to provide feedback)

My ISP, currently. 

6 days ago, I called to ask why my supposedly full-speed internetness was "only" giving me 400 up/down. Nice man on the phone walked me through the process of resetting the router. 

Router then died. No internetness. 

Called back via mobile and asked what can they do? Went through multiple things and they finally said they'd book a tech. (2nd nice man from ISP)

I found an old, slow modem/router in the garage and plugged that in - hey, presto...slow internetness. 

Called back - said I think I have found the issue - can they please send me a new router? "No problem sir", says the 3rd nice man from ISP. 

Two days later - text message received. Your job has been closed and your issue resolved. Please rate our service. 

Phone call to nice 4th man at ISP (never spoke to a nice woman, weirdly) - "Oh, do you not have internetness, yet?", said the 4th man. 

"I am waiting for a new router to be sent to me", said I. 

After some umming and aahing, it appears the router probably wasn't ordered and we may have one coming soon. Meanwhile a household that normally uses a LOT of internet has now been without wifi or home phone for several days and only has a hardwired connection at approx 200Mbps whilst awaiting phantom router delivery. 

I think another call is in order today as I am working from home and need to do a LOT of video calls this week...

Handsomedan:

 

Router then died. No internetness. 

 

I had similar a few years ago with a dead router.  Two minutes online via cellphone found the manual, the manual explained very clearly that whatever blinking lights were in fact blinking red meant the router failed power-on self test and was dead.  ISP started insisting that I go through their on-line fault finding guide and if that didn't fix it, then they'd go through all kinds of line testing etc for 3 days before sending me a replacement.  I had to send them an email using "all caps" before they got the message - they sent it through to a tech and and a new router arrived the following morning.  Some months later a Chorus tech working on a junction box in our driveway severed our copper by mistake when doing some work on another connection.  It was reasonably obvious because I saw him working on the lines - but unfortunately he'd gone by the time I noticed we had no internet or phone. But the ISP wouldn't pass the fault on to Chorus until they'd completed 3 days remote line testing, because "those are the rules". Phoning Chorus directly to tell them they stuffed-up was futile - they just redirected me back to my ISP to get the fault logged.  By some devious means I managed to get through to a tech person at my ISP rather than "help desk / faults" who then bypassed "the rules" and Chorus arrived the next day to fix the broken connection.

I can only guess that "on average" this kind of crappy customer service (by my standards) in help desk / fault reporting works in the ISP's favour, most times "no internet" is linked to user error that self-resolves one way or the other. There's no advantage to figuring out some simple stuff by yourself unless you follow it up *with anger* to the right person, then when you actually find the right person - there's no need for anger anyway.

Fred99:

 

Handsomedan:

 

Router then died. No internetness. 

 

 

I had similar a few years ago with a dead router.  Two minutes online via cellphone found the manual, the manual explained very clearly that whatever blinking lights were in fact blinking red meant the router failed power-on self test and was dead.  ISP started insisting that I go through their on-line fault finding guide and if that didn't fix it, then they'd go through all kinds of line testing etc for 3 days before sending me a replacement.  I had to send them an email using "all caps" before they got the message - they sent it through to a tech and and a new router arrived the following morning.  Some months later a Chorus tech working on a junction box in our driveway severed our copper by mistake when doing some work on another connection.  It was reasonably obvious because I saw him working on the lines - but unfortunately he'd gone by the time I noticed we had no internet or phone. But the ISP wouldn't pass the fault on to Chorus until they'd completed 3 days remote line testing, because "those are the rules". Phoning Chorus directly to tell them they stuffed-up was futile - they just redirected me back to my ISP to get the fault logged.  By some devious means I managed to get through to a tech person at my ISP rather than "help desk / faults" who then bypassed "the rules" and Chorus arrived the next day to fix the broken connection.

 

I can only guess that "on average" this kind of crappy customer service (by my standards) in help desk / fault reporting works in the ISP's favour, most times "no internet" is linked to user error that self-resolves one way or the other. There's no advantage to figuring out some simple stuff by yourself unless you follow it up *with anger* to the right person, then when you actually find the right person - there's no need for anger anyway.

 

Yeah, frustratingly I just received a text message stating that the modem has been dispatched and courier post are experiencing delays of up to 5 days. 

I called to ask why my modem was only sent today when the issue was clearly found and diagnosed on Tuesday last week (6 days ago) and was politely told that it had been passed to the corrcet team with an SLA of 48 hrs to action on Wednesday and so with the weekend, they were right on track for sending the modem out today. 

So...no home phone or internet (although I managed to cobble the internet together at slow speed through using old equipment lying around the house) for a week plus, by the time I receive my new router and then when asking if I'll receive a credit to my account for the quarter of a month that I am not receiving the service I pay for, I am told I'll need to call back after the router arrives to then take it up with the billing team, but they're under no obligation to provide a refund as I have internet. 

I feel like going postal! As if this isn't stressful enough, now the dog needs orthopedic surgery at the cost of $4-6K!! And the insurance company won't pre-approve or pay out until after we pay for surgery and they then investigate whether the surgery qualifies under our policy, which covers said surgery. 

Fred99:

 

Handsomedan:

 

Router then died. No internetness. 

 

 

I had similar a few years ago with a dead router.  Two minutes online via cellphone found the manual, the manual explained very clearly that whatever blinking lights were in fact blinking red meant the router failed power-on self test and was dead.  ISP started insisting that I go through their on-line fault finding guide and if that didn't fix it, then they'd go through all kinds of line testing etc for 3 days before sending me a replacement.  I had to send them an email using "all caps" before they got the message - they sent it through to a tech and and a new router arrived the following morning.  Some months later a Chorus tech working on a junction box in our driveway severed our copper by mistake when doing some work on another connection.  It was reasonably obvious because I saw him working on the lines - but unfortunately he'd gone by the time I noticed we had no internet or phone. But the ISP wouldn't pass the fault on to Chorus until they'd completed 3 days remote line testing, because "those are the rules". Phoning Chorus directly to tell them they stuffed-up was futile - they just redirected me back to my ISP to get the fault logged.  By some devious means I managed to get through to a tech person at my ISP rather than "help desk / faults" who then bypassed "the rules" and Chorus arrived the next day to fix the broken connection.

 

I can only guess that "on average" this kind of crappy customer service (by my standards) in help desk / fault reporting works in the ISP's favour, most times "no internet" is linked to user error that self-resolves one way or the other. There's no advantage to figuring out some simple stuff by yourself unless you follow it up *with anger* to the right person, then when you actually find the right person - there's no need for anger anyway.

 

We used to have regular landline failures at our rural address. Over time we identified a pattern to these. The problem was ALWAYS at the switch end, never our end. Yet every time Telecom would insist we go through the usual unplug and replug everything in the house BS before they would even consider the complaint. This added hours if not a day to resolution when all they had to do was reset it at their end. 

Handsomedan:

 

I feel like going postal! As if this isn't stressful enough, now the dog needs orthopedic surgery at the cost of $4-6K!! And the insurance company won't pre-approve or pay out until after we pay for surgery and they then investigate whether the surgery qualifies under our policy, which covers said surgery. 

 

 

 

It never rains but it pours, hey?

Rikkitic:

 

Handsomedan:

 

I feel like going postal! As if this isn't stressful enough, now the dog needs orthopedic surgery at the cost of $4-6K!! And the insurance company won't pre-approve or pay out until after we pay for surgery and they then investigate whether the surgery qualifies under our policy, which covers said surgery. 

 

 

 

 

It never rains but it pours, hey?

 

 

 

People who buy a puppy then bugger off to work leaving their puppy to bark and yelp ALL DAY... They should be forced to bring their puppy to work with them!

Buying a caravan and not being able to get it across the Cook Strait as the Bluebridge and InterIslander ferries are booked out for weeks to come.

Do they not have a cancellation waitlist? Perhaps an option if you can be flexible when you travel?

I imagine the number of cancellations right now would be moderate.

MikeB4:

 

Buying a caravan and not being able to get it across the Cook Strait as the Bluebridge and InterIslander ferries are booked out for weeks to come.

 

Kiwirail or Pacifica Shipping might be able to move it for you?

The contents of the sauce refill can I bought do not all fit in the bottle it is supposed to be refilling - same brand and variety.