Courier Post delays

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#2975597 30-Sep-2022 17:05

Well, everyone's always suspected that Aramex is s**t (ignore the logo, carrier will be Aramex), now we have proof:

I just hope it's a high-fibre diet and the movement takes place soon.

neb

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#2975600 30-Sep-2022 17:08

On an unrelated note, why do images on here display about 1/3 larger than they should be? I've noticed this a number of times when posting stuff, just ran into it again, from the fuzziness around the text edges it looks like there's scaling built into the image display.

Behodar

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#2975601 30-Sep-2022 17:09

I'm not sure about the size, but I believe Geekzone recompresses everything to JPEG, which isn't ideal for non-photo content.

FailedWOF

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#2975602 30-Sep-2022 17:10

FailedWOF:

Package 4:

Pickup Fri 23/09 in Palmerston North
No scan since pickup. Escalated yesterday and now there's a "depot search" as it apprently "hadn't been handed over to the driver"

An update to Package 4. It was delivered this afternoon, with the packaging torn open and half the contents missing. So now the supplier has to deal with what sounds to be a convoluted claims process with NZ Couriers as well as a re-ship. They also confirmed they pay a premium for overnight so NZ Couriers are happy to take the extra money and simply not deliver to the expectation that comes with it, which is a rort plain and simple.

When their own network status dashboard shows green almost across the board (meaning normal service standards), there's little excuse for consistently failing to actually deliver to the described service standard. I acknowledge there will always be unforseen situations outside of their control, but the service actually received is for too consistently poor to be written off as an anomaly. Unless of course their uncommunicated definition of overnight means 4-5 workings days.

Thankfully the supplier has marked my account to ship via NZ Post from now on, and the replacements were picked up an hour ago. Estimated due date is Monday and unlike with NZ Couriers I have high confidence the target will be met.

richms

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#2975608 30-Sep-2022 17:19

neb: On an unrelated note, why do images on here display about 1/3 larger than they should be? I've noticed this a number of times when posting stuff, just ran into it again, from the fuzziness around the text edges it looks like there's scaling built into the image display.

You got the browser zooming the site to make it usable? I often run this place at 125%.

Richard rich.ms

richms

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#2975610 30-Sep-2022 17:20

neb: Well, everyone's always suspected that Aramex is s**t (ignore the logo, carrier will be Aramex), now we have proof:

I have had a DHL branded van drop things off that were sent DHL, so not all are handed over to aramex. Shame they fell out with nzpost because it could go to the po box in the past.

Seems that its the amazon parcels that get handed over to them for me.

Richard rich.ms

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SirHumphreyAppleby

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#2975611 30-Sep-2022 17:21

richms:

You got the browser zooming the site to make it usable? I often run this place at 125%.

I made it smaller after the recent text size increase... 90% now on Geekzone.

neb

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#2977793 5-Oct-2022 16:05

Just got something from Japan. Monday, pickup in Osaka, Tuesday, Singapore and then Sydney, Wednesday, delivered just after lunch. That's about as long as it takes NZ courier companies to get it across town.

Zigg

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#2978266 6-Oct-2022 14:08

Oh, looks like Synnex have switched to Aramex... which I guess explains why the part I ordered on Tuesday morning hasn't been delivered yet ("Your parcel is now onboard with our rural contractor" - except I'm not rural). Synnex->NZ Couriers 99.9% were delivered next day.

msukiwi

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#2982722 14-Oct-2022 20:28

You think Couriers in NZ are bad?

Parcel via Ebay's Expedited Service: 18 Days in transit and hasn't left the USA yet!

(I'd hate to have something sent "non-expedited"!)

13 Oct 202221:58 The parcel has been manifestedUnited States

03 Oct 202216:23 Parcel has been Processed at the Origin hubUnited States

30 Sep 202211:54 Shipped from the Global Shipping Center to International DestinationErlanger, Kentucky, United States, 41025-2501

29 Sep 202213:11 Customs Documentation and LabelingErlanger, Kentucky, United States, 41025-2501

29 Sep 202206:54 Processing at the Global Shipping CenterErlanger, Kentucky, United States, 41025-2501

27 Sep 202218:41 Processed Through Usps FacilityCINCINNATI OH NETWORK DISTRIBUT, 45235

27 Sep 202218:20 Arrive Usps FacilityCINCINNATI OH NETWORK DISTRIBUT, 45235

27 Sep 202218:09 Arrived At Usps Regional FacilityCINCINNATI OH NETWORK DISTRIBUT, 45235

27 Sep 202207:14 Departed Usps Regional FacilityPHILLIPSBURG, NJ, 08865

27 Sep 202207:04 Departed Usps Regional FacilityPHILLIPSBURG, NJ, 08865

27 Sep 202203:29 Arrive Usps FacilityPHILLIPSBURG, NJ, 08865

27 Sep 202203:07 Arrived At Usps Regional FacilityPHILLIPSBURG, NJ, 08865

27 Sep 202200:43 Departed USPS Regional FacilityMID NY DISTRIBUTION CENTER

26 Sep 202219:59 Arrived at USPS Regional Origin FacilityMID NY DISTRIBUTION CENTER

26 Sep 202218:59 Accepted at USPS Regional FacilityMID NY DISTRIBUTION CENTER

FailedWOF

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#2984222 18-Oct-2022 11:21

The Freightways group strikes again. This time it's Post Haste rather than NZ Couriers.

Order placed on Thursday last week. At 8.41am yesterday morning the supplier emailed me to say they received an update from Post Haste that they couldn't access my address. While I can't discount that I'm living in some sort of black hole, I find that highly unlikely as NZ Post were able to deliver a package at 9.13am. The exact same scenario happened with NZ Couriers back in July - the driver marked my address as unreachable but both NZ Post and FedEx delivered pacakages that same day. It's not like I live down some sort of long and winding ROW - I have direct street frontage and it's 10m from kerb to gate/doorbell.

I'm expecting the same response to any sort of complaint this time - tumbleweeds. NZ Couriers are 0/4 for on-time/successful deliveries at the moment and Post Haste have joined the board at 0/1, taking Freightways to an impressive 0/5 overall. I have another package picked up in Kapiti yesterday by NZ Couriers so let's if they can buck the trend and we get to 1/5 or will they continue the trend and hit 0/5. Place your bets.

It's at the point now where if any suppliers use any of the Freightways brands and they're unwilling to use another (dare I say it, ideally NZ Post as they're at 98% overnight success for my parcels), then I'll be taking my business elsewhere.

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msukiwi

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#2988155 26-Oct-2022 08:50

Well, the EBay item arrived this morning. Overnight by CourierPost from Auckland.

The item was "reposted" in Auckland with a return address of P.O.Box 210310!

Ordered 25/09. Shipped 26/09. Took until 13/10 To "leave" the USA.

25/10 With NZ Customs.

Arrived before the "By 01Nov".

EBay Expedited Shipping.

vexxxboy

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#2988165 26-Oct-2022 09:15

i wish companies would tell you what Courier company they use, because if i know it is going to be NZ couriers i would avoid them , [probably answered my question], i have a parcel picked up last Friday morning from Hamilton to Rotorua , an hour or so down the road, and it is still in transit Wednesday morning. hopeless.

Common sense is not as common as you think.

sleemanj

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#2988172 26-Oct-2022 10:01

vexxxboy:

if i know it is going to be NZ couriers i would avoid them ,

Note this thread is principally about NZ Post Courier (prev known as CourierPost), not NZ Couriers (a Freightways company)

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

mdf

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#2988175 26-Oct-2022 10:08

vexxxboy:

i wish companies would tell you what Courier company they use..., <snip>

^^ This. I would definitely direct my shopping to places that used a courier I knew was competent (and it does seem to vary by place. My NZPost courier is awesome). Or else know to pick click and collect rather than delivery if I knew delivery was with certain couriers.

Or perhaps even give you shipping options between courier companies, rather than just pay $X more for a faster failure to deliver on time.

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