Returning faulty goods without receipt

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doctormaxim

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#139282 3-Feb-2014 17:39

Hey guys,

Last August I purchased a set of gold clubs from The Warehouse. The golf clubs themselves are fine but the bag has been falling apart. "No worries I'll just return it" I thought, however I can't find the receipt anywhere, the only thing I have is my bank statement showing a purchase at The Warehouse.

Has anyone been in this situation before and/ or know if there's anything I can do?

Cheers

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#979538 3-Feb-2014 17:46

info here

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kobiak

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#979539 3-Feb-2014 17:46

Yeah I returned something to cloths retailer with bank statement showing my purchase as I was not able to find origional receipt.

No issues.

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Coil

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#979554 3-Feb-2014 18:06

A proof of payment is usually fine, I can return things no issue with a statement.

johnr

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#979568 3-Feb-2014 18:12

Gold they must of been costly

doctormaxim

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#979570 3-Feb-2014 18:15

johnr: Gold they must of been costly

They weren't but I'm only a beginner at the game.

Archer77

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#979640 3-Feb-2014 19:11

I've successfully dealt with DSE without a receipt (for a Seagate HDD). I was able to give them the date and they found the transaction in their system.

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doctormaxim

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#979659 3-Feb-2014 19:33

Thanks for your help guys. I'll go in to see them soon and hopefully get the bag fixed or replaced

tardtasticx

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#979664 3-Feb-2014 19:37

The warehouse is usually pretty good with this stuff, especially with a bank statement. I had a broken fan I got from them, it broke, took it back without receipt and they swapped it then and there. Didnt even check the records or anything which saved a lot of hassle.

mattwnz

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#979674 3-Feb-2014 19:53

tardtasticx: The warehouse is usually pretty good with this stuff, especially with a bank statement. I had a broken fan I got from them, it broke, took it back without receipt and they swapped it then and there. Didnt even check the records or anything which saved a lot of hassle.

If the item is a house brand that only they sell, it makes it a lot easier to confirm that it was purchased from a retailer, without the need for a receipt.

HowickDota

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#979687 3-Feb-2014 20:12

Returned stuff to the warehouse (dargaville) a couple of times without receipts and they were fine with it.

tdgeek

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#979713 3-Feb-2014 20:46

johnr: Gold they must of been costly

You do spillchecking on the side, John?

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#979715 3-Feb-2014 20:49

tdgeek:
johnr: Gold they must of been costly

You do spillchecking on the side, John?

Not sure "spillchecking" but "must of" instead of "must have" ;)

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#980056 4-Feb-2014 12:51

I just got a replacement Apple cable today from Noel Leeming that I returned with only proof of purchase being my credit card statement. I'm normally good at holding onto receipts but obviously not in this case!

timmmay

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#980073 4-Feb-2014 13:00

I scan all my receipts, name the files by retailer and product, when I need to return things it's a quick search with windows program "everything", print, and take back. I do the same with all manuals (download preferred of course) and important correspondence. It's annoying the odd occasion I forget to, but super helpful most of the time.

Satch

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#980077 4-Feb-2014 13:03

I wonder if retailers would accept photos of receipts. There must be an iPhone app out there for that. Although they commonly say "with original receipt only" which won't include photos or scans.

timmmay - how do retailers react to your scanned receipts?

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