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Topic # 226067 19-Dec-2017 08:55
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1-day selling refurbished products as "new"

 

Anyone else had this happen?

 

My story, ordered a Samsung tab s pro LTE off them a couple of weeks ago for $799, it turned up today, first thing i notice is the security stickers had been opened.  When i opened the box there was no plastic cover on the screen either.  Jump online and started a chat with them, the person said "it is part of their checks to see that the screen is ok before sending the product out".  He then asks for my order number.

 

As he is pulling up the order i check on the included keyboard and its marks over it, I can also see usage and fingerprints on the F and R keys.  Once the guy i am chatting to pulls up the order he says "yes this is a new one" so I told him about the marks, he asks for photos, i sent photos and he still tells me this is part of their checks before sending the devices out however he will arrange a ticket to return it we then end the chat.

 

So I try and power the device on and it's dead, won't even charge with the charger i have here.  So I am thinking well i better used the charger it comes with, go to get the charger and cable and the cable is a USB C to USB C cable yet the charger is a USB A plug, there are also 2 sim ejecting tools in the box and no paperwork (manual, warranty etc).

 

 

 

How can they get away with selling it "new" when it sure as hell isn't.  Now i have to find time to post this back to them and wait around for a refund.

 

 

 

Anyone else had this issue with them?  The person on chat seems to know what to say to make it sound like they do it a lot.  The "oh we check them before sending them" line etc.


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  Reply # 1921622 19-Dec-2017 09:02
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You purchased off 1 day? Poor you

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 1921623 19-Dec-2017 09:03
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Linux:

 

You purchased off 1 day? Poor you

 

Linux

 

 

LOL, so it would seem.  I'm just pissed at how long my refund it going to be tied up over xmas now.  It was going to be a present for someone but after finding the seals broken I had to open it and look.


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  Reply # 1921638 19-Dec-2017 09:25
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Sounds to me like it's not even refurbished, just used and faulty.

 

The line about opening a brand new factory sealed box to check the product before sending is laughable as well. Hope you don't have too much trouble getting a refund out of them.


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  Reply # 1921639 19-Dec-2017 09:26
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Yeah they were selling counterfeit Lepow powerbanks a few years ago, when I provided proof to them of false capacity claims and how they physically differed from a real one they swiftly offered a refund.

When I suggested they proactively recall them since clearly other purchasers would not have received what they paid for, and that I would be reporting their selling of counterfeit goods that were also not up to the spec advertised they said they'd withhold the refund until I agreed not to lol. 1-day are scum.

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  Reply # 1921640 19-Dec-2017 09:27
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Batwing: When I suggested they proactively recall them since clearly other purchasers would not have received what they paid for, and that I would be reporting their selling of counterfeit goods that were also not up to the spec advertised they said they'd withhold the refund until I agreed not to lol. 1-day are scum.

 

Did you have that in writing?

 

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  Reply # 1921648 19-Dec-2017 09:31
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They're at it again today with 'New' smartphones on 'sale'.





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  Reply # 1921698 19-Dec-2017 09:35
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ZollyMonsta:

 

They're at it again today with 'New' smartphones on 'sale'.

 

 

S7 edge $799.99 save $399 NOW - What a joke

 

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  Reply # 1921721 19-Dec-2017 09:46
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I made the mistake of buying "Apple" genuine headphones from them last year, as they were 2 for $40. I used online chat to get them to confirm they weren't knockoffs but the real thing... they said they were, what arrived clearly wasnt (proved by listening to music side by side with real apple headphones. these knockoffs looked the part but were tinny and crackly).

 

 

 

Caveat Emptor for electronic goods from this lot.





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  Reply # 1921731 19-Dec-2017 09:57
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1-Day are absolute lowest of the low scum. They sell unsalable trash.
Literally everything I have seen people order from there is far from the product description.

 

NEVER buy electronics from them, as others said they have been selling counterfeit devices and RMA'd faulty devices.

Who can this be reported to?





 


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  Reply # 1921740 19-Dec-2017 10:07
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Linux:

 

ZollyMonsta:

 

They're at it again today with 'New' smartphones on 'sale'.

 

 

S7 edge $799.99 save $399 NOW - What a joke

 

Linux

 

 

They obviously dont price check anything.

 

https://pricespy.co.nz/#rparams=ss=Samsung%20S7%20Edge

 

 





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  Reply # 1921741 19-Dec-2017 10:07
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Aren't they owned by The Warehouse?


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  Reply # 1921755 19-Dec-2017 10:31
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MurrayM:

 

Aren't they owned by The Warehouse?

 

 

Yes, pretty sure they are part of TWL's empire.


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  Reply # 1921760 19-Dec-2017 10:38
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They certainly are part of TWL group. They're like an embarrassing child.




Keep calm, and carry on posting.

 

 

 

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  Reply # 1921761 19-Dec-2017 10:38
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I do understand that they do sell "refurbished" products but I paid for a "brand new" product at a brand new price.  Maybe "new" to them means "new" to the person but old to the person who returned it :P

 

 


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  Reply # 1921765 19-Dec-2017 10:47
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I have two things to add here.

 

 

 

1. Family member bought an "new" iPhone from them, mic sounds as though they are using it under water.

 

 

 

2. I noticed they were selling GoPro chargers, I almost bought one for $19 plus shipping but on a whim looked at Aliepxress, the same charger was $6 with free shipping... I ended up buy a better charger WITH TWO batteries for $12 and free shipping.

 

 

 

In short they are a waste of time and I'd never buy from them.


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