Sending stuff back to Amazon

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gished

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#258515 8-Oct-2019 06:40

I got a Wyze cam yesterday from Amazon which was toast from the get go. After spending way longer with the CSR than I wanted too, they said they'll send a free replacement but they need the dead one back. They've even said they'll pay the postage provided I can provide a receipt. Sounds fair.

I had a quick look on DHL's site for shipping a 15x7x7 box to the states and it came to ~$150 which just seems ridiculous. But then even NZposts site had it ~$50. Seems a little silly for a $25USD item.

Does any one have an recommendations on tracked couriers to the States or if it's worth arguing this point with Amazon (or at least warning them of the absurd shipping cost)?

timmmay

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#2332319 8-Oct-2019 07:08

Shipping in NZ is really expensive, I don't think there's any way around it if you want tracked courier. You'd be better off buying a new one from another store in the USA and shipping it to Amazon ;)

scuwp

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#2332336 8-Oct-2019 07:53

Confirm the price with them, they may change their mind and just send a replacement. If not then that's just the cost of doing business in NZ. It's not you paying in the end so don't make their problem yours.

Lazy is such an ugly word, I prefer to call it selective participation

trig42

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#2332376 8-Oct-2019 09:33

I've had them just ask for proof that the item has been destroyed rather than sent back once they realised the shipping cost was more than the items value.

Hopefully you get a CSR with some common sense that is enabled to make that decision.

jonathan18

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#2332381 8-Oct-2019 09:47

Is that charge from NZ Post include tracking, and if so is that really necessary?

When I returned an item to Amazon - a bit smaller than your box - is was just a bit over $20 to ship back.

backfiah

227 posts

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#2332410 8-Oct-2019 10:34

I've had Amazon give me a prepaid DHL label before to send it back. Try another CSR and ask them for that! Then you can ring DHL and they'll pick it up too.

surfisup1000

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#2332440 8-Oct-2019 11:01

i returned a harddrive to amazon that was DOA.

Amazon credited my account with some of the shipping cost. Not the full amount, but it seemed a fair compromise to me. From memory, NZ post with tracking cost around $70 to return.

You just need to talk to their CSR's, amazons support is pretty good and they tend to take you at your word. Unless you have history , I guess.

New World

Shop on-line at New World now for your groceries (affiliate link).

Kyanar

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#2332442 8-Oct-2019 11:02

I've sent back a $120 Kindle at a shipping cost of $70 before - they just paid it. Yes, definitely ask them for a prepaid label - they have contracts with shippers in volumes that get them far better prices than you could hope to achieve.

Martynnz

74 posts

Master Geek
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#2332461 8-Oct-2019 11:32

I have had recent experience sending internet shopping back overseas. This was not to amazon but to the UK. The item had been delivered by Fed-Ex, horrendous pricing to send back via Fed-Ex or DHL (around $500). Plugged into NZ post who do an international tracked courier product, was around $90. Parcel took 5 days to get there.

Give them a try if the other suggestions fail.