Not receiving 2FA Manage My Health

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onetapu

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#324517 20-Apr-2026 15:51

I have been locked out of Manage My Health since it crashed last year - tho I was never advised by them. I have changed my password and am now supposed to receive a code by email, which never arrives. Nothing in my spam folder.

A code is required for 2-factor authentication and it’s impossible to get in without it. They will not remove this requirement to allow me access to my health records.

I have communicated with them many times and the response is ‘try again’.

Has anyone else had this issue?

xpd

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#3482580 20-Apr-2026 15:57

I'd be querying your email provider, especially if other emails come through fine. IF they cant see anything hitting the server from MMH, then MMH have stuffed something up.

XPD / Gavin

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onetapu

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#3482584 20-Apr-2026 16:06

I get an email from MMH acknowledging my password change, but then no code arrives.

onetapu

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#3482585 20-Apr-2026 16:07

How on earth do I query Xtra mail??

muppet

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#3482587 20-Apr-2026 16:15

onetapu:

How on earth do I query Xtra mail??

https://www.spark.co.nz/help/get-more/xtra/cant-send-email/

Click the "Message Us" button?

allan

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#3482647 20-Apr-2026 22:59

onetapu:

How on earth do I query Xtra mail??

It's not ending up in your Junk Mail? I stopped using XtraMail some while ago, but I seem to remember that you couldn't see your Junk Mail folder via IMAP and had to login via the web interface to do so. Could that be the issue?

xpd

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#3482675 21-Apr-2026 07:58

Spark/Xtra filtering is a nightmare..... it uses SMX IIRC, and can be quite sensitive. So I'd suspect it is getting filtered.

XPD / Gavin

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onetapu

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#3482680 21-Apr-2026 08:11

I have logged into the spam folder via the web interface and there’s definitely no code there. I suspect the issue is with MMH as apparently it’s happening to many other people.

xpd

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#3482688 21-Apr-2026 09:40

onetapu:

I have logged into the spam folder via the web interface and there’s definitely no code there. I suspect the issue is with MMH as apparently it’s happening to many other people.

And are they all Xtra/Spark users......

XPD / Gavin

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MikeAqua

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#3482692 21-Apr-2026 10:22

Working just fine for me. I'm not with xtra. Wifey had some issues and she is with Xtra.

Mike

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#3482728 21-Apr-2026 12:10

onetapu:

I get an email from MMH acknowledging my password change, but then no code arrives.

Why would consecutive emails from MMH be treated differently?

xpd

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#3482828 21-Apr-2026 17:05

MFA might be coming via a 3rd party system using a different server.

XPD / Gavin

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mattwnz

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#3507361 30-Jun-2026 14:47

Maybe get them to set it up so it sends it by TXT. My providers systems says it sends it via TXT or email. Or can you set it up using a 2FA app instead? Sending via email IMO is a PITA because I find that emails can sometimes get delayed beyond the token expiry time.

xpd

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#3507379 30-Jun-2026 15:43

mattwnz:

Maybe get them to set it up so it sends it by TXT. My providers systems says it sends it via TXT or email. Or can you set it up using a 2FA app instead? Sending via email IMO is a PITA because I find that emails can sometimes get delayed beyond the token expiry time.

Youre not a MMH user I take it :D

XPD / Gavin

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geek3001

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#3507392 30-Jun-2026 16:41

mattwnz:

Maybe get them to set it up so it sends it by TXT. My providers systems says it sends it via TXT or email. Or can you set it up using a 2FA app instead? Sending via email IMO is a PITA because I find that emails can sometimes get delayed beyond the token expiry time.

That will only be possible if they set up 2FA by TXT.

Currently 2FA is by email or an authenticator app.

If an authenticator app is set up and then later cannot be used for whatever reason, access to your account could be gone berger, so email 2FA remains in place: