Not receiving 2FA Manage My Health

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onetapu

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#324517 20-Apr-2026 15:51

I have been locked out of Manage My Health since it crashed last year - tho I was never advised by them. I have changed my password and am now supposed to receive a code by email, which never arrives. Nothing in my spam folder.

A code is required for 2-factor authentication and it’s impossible to get in without it. They will not remove this requirement to allow me access to my health records.

I have communicated with them many times and the response is ‘try again’.

Has anyone else had this issue?

xpd

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#3482580 20-Apr-2026 15:57

I'd be querying your email provider, especially if other emails come through fine. IF they cant see anything hitting the server from MMH, then MMH have stuffed something up.

XPD / Gavin

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onetapu

249 posts

Master Geek
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#3482584 20-Apr-2026 16:06

I get an email from MMH acknowledging my password change, but then no code arrives.

onetapu

249 posts

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#3482585 20-Apr-2026 16:07

How on earth do I query Xtra mail??

muppet

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#3482587 20-Apr-2026 16:15

onetapu:

How on earth do I query Xtra mail??

https://www.spark.co.nz/help/get-more/xtra/cant-send-email/

Click the "Message Us" button?

allan

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#3482647 20-Apr-2026 22:59

onetapu:

How on earth do I query Xtra mail??

It's not ending up in your Junk Mail? I stopped using XtraMail some while ago, but I seem to remember that you couldn't see your Junk Mail folder via IMAP and had to login via the web interface to do so. Could that be the issue?

xpd

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#3482675 21-Apr-2026 07:58

Spark/Xtra filtering is a nightmare..... it uses SMX IIRC, and can be quite sensitive. So I'd suspect it is getting filtered.

XPD / Gavin

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onetapu

249 posts

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#3482680 21-Apr-2026 08:11

I have logged into the spam folder via the web interface and there’s definitely no code there. I suspect the issue is with MMH as apparently it’s happening to many other people.

xpd

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#3482688 21-Apr-2026 09:40

onetapu:

I have logged into the spam folder via the web interface and there’s definitely no code there. I suspect the issue is with MMH as apparently it’s happening to many other people.

And are they all Xtra/Spark users......

XPD / Gavin

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