Not receiving 2FA Manage My Health

Forums › Off topic › Not receiving 2FA Manage My Health

onetapu

248 posts

Master Geek
+1 received by user: 14

#324517 20-Apr-2026 15:51

I have been locked out of Manage My Health since it crashed last year - tho I was never advised by them. I have changed my password and am now supposed to receive a code by email, which never arrives. Nothing in my spam folder.

A code is required for 2-factor authentication and it’s impossible to get in without it. They will not remove this requirement to allow me access to my health records.

I have communicated with them many times and the response is ‘try again’.

Has anyone else had this issue?

xpd

Geek of Coastguard
14125 posts

Uber Geek
+1 received by user: 4590

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3482580 20-Apr-2026 15:57

I'd be querying your email provider, especially if other emails come through fine. IF they cant see anything hitting the server from MMH, then MMH have stuffed something up.

XPD / Gavin

LinkTree

onetapu

248 posts

Master Geek
+1 received by user: 14

#3482584 20-Apr-2026 16:06

I get an email from MMH acknowledging my password change, but then no code arrives.

onetapu

248 posts

Master Geek
+1 received by user: 14

#3482585 20-Apr-2026 16:07

How on earth do I query Xtra mail??

muppet

2651 posts

Uber Geek
+1 received by user: 1674

Trusted

#3482587 20-Apr-2026 16:15

onetapu:

How on earth do I query Xtra mail??

https://www.spark.co.nz/help/get-more/xtra/cant-send-email/

Click the "Message Us" button?

allan

2080 posts

Uber Geek
+1 received by user: 902

ID Verified

Lifetime subscriber

#3482647 20-Apr-2026 22:59

onetapu:

How on earth do I query Xtra mail??

It's not ending up in your Junk Mail? I stopped using XtraMail some while ago, but I seem to remember that you couldn't see your Junk Mail folder via IMAP and had to login via the web interface to do so. Could that be the issue?