So I wandered through JB here in Wellington during my lunchbreak, browsed through the bluray section and noted a couple of titles I'd like to buy next payday.
When leaving, the door security guy demands I show him the contents of my bag. Embarrassing and insulting, especially given I've spent (conservatively estimated) around a grand at the place since they opened. As annoyed as I am, I'm not focusing it on the guy just doing his job. I'm focusing it on an organisation that is willing to treat previous customers like criminals because they don't like the way you look.
I have no idea how much they loose to shoplifting, but I can tell you they have lost me as a future customer.