Zeronet - Any customers here? Feedback?

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Ultimate Geek
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#3163805 25-Nov-2023 22:28

From memory they use Messenger for business.

Try using that for contacting them.

From the responses in GZ. They don't seem to be active or gaining any customers like quic has.

Maybe try Quic?

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

sud0

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#3163806 25-Nov-2023 22:41

Delorean: From memory they use Messenger for business.

Try using that for contacting them.

From the responses in GZ. They don't seem to be active or gaining any customers like quic has.

Maybe try Quic?

I've tried messenger, instagram, email, their chat... no response for days!

And yes... I did signed up for Quick but the installation is blocked because of the order with zeronet.

Lucas

lpossamai.me

stick

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#3163809 25-Nov-2023 22:49

sud0:

Well.. I tried signing up for HyperFibre with them. Got a confirmation email with installation date for Dec 20th. I won't be home, tried contacting them for the past 7 days to reschedule and was unable to. Haven't heard one single word from them.

Hm I'm not too sure but maybe it's time to contact your fibre company directly and explain the situation to them?

sud0

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#3163816 25-Nov-2023 22:52

stick:

sud0:

Well.. I tried signing up for HyperFibre with them. Got a confirmation email with installation date for Dec 20th. I won't be home, tried contacting them for the past 7 days to reschedule and was unable to. Haven't heard one single word from them.

Hm I'm not too sure but maybe it's time to contact your fibre company directly and explain the situation to them?

Do you mean Zeronet? I am trying!

Chorus? They can't do anything. Only the ISP can cancel the order.

Lucas

lpossamai.me

stick

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Ultimate Geek
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#3163817 25-Nov-2023 23:00

sud0:

stick:

Hm I'm not too sure but maybe it's time to contact your fibre company directly and explain the situation to them?

Chorus? They can't do anything. Only the ISP can cancel the order.

Ah that's what I meant... Nevermind then, that sucks :(

quickymart

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#3163843 26-Nov-2023 08:26

stick:

sud0:

Well.. I tried signing up for HyperFibre with them. Got a confirmation email with installation date for Dec 20th. I won't be home, tried contacting them for the past 7 days to reschedule and was unable to. Haven't heard one single word from them.

Hm I'm not too sure but maybe it's time to contact your fibre company directly and explain the situation to them?

They won't be able to change the provider's order. Only the RSP can do that.

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squareeyes123

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#3184038 19-Jan-2024 15:18

My experience: Zeronet - My Experience (TLDR, Nightmare. Run far, far, away)

Quic referral: https://account.quic.nz/refer/415133

ANglEAUT

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#3194571 13-Feb-2024 11:23

squareeyes123:

My experience: Zeronet - My Experience (TLDR, Nightmare. Run far, far, away)

Yeah ... not impressed getting this response when complaining about degraded performance in the evenings

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

Jvipers2

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#3226088 3-May-2024 14:39

Not the best customer service

Having connectivity issues now and was told there is an outage in my area as technicians are currently doing a system upgrade. Estimated resolution is 3-5hrs. No prior notice was given of the outage and when contacted through FB got this response which is just nice as their CS clocks off at 6pm. Contacted them through their website chat and was told that my LAN cable between router and ONT might be the problem and needed to submit a photo as proof...

https://zeronet.networkstatus.co.nz/ still shows "All Systems Operational"...best to stay away if you have options...

Chills

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#3226095 3-May-2024 14:56

Delorean:

Soo misleading

Maybe they should adopt this branding!

ZeroPing, ZeroLatency and ZeroFacts!
A business division of MyRepublic. Your First Misleading ISP

Definitely not the first, incoming One NZ.

Chills

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#3226097 3-May-2024 14:58

ANglEAUT:

squareeyes123:

My experience: Zeronet - My Experience (TLDR, Nightmare. Run far, far, away)

Yeah ... not impressed getting this response when complaining about degraded performance in the evenings

Oh this isn't only a bad chain of troubeshooting tips, this could (depending on what LFC region you are in) completely butcher the ONT Profile thus causing you more of a headache and more conversating with the incompetence that is ZeroBrains.. ahem, ZeroNet

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michaelmurfy

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#3226101 3-May-2024 15:16

ANglEAUT:

Actually... Wait, what?! I totally missed this hence the reply now?

Try resetting your ONT?! WTF?! This is terrible advise and can totally brick your ONT depending on LFC also!

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Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Delorean

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#3226106 3-May-2024 15:30

Zero Brains is aptly put!

Curious though, if you reset the ONT, would that stuff up anything major, or would it just download the correct ISP profile ?

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

Chills

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#3226111 3-May-2024 15:34

Delorean:

Zero Brains is aptly put!

Curious though, if you reset the ONT, would that stuff up anything major, or would it just download the correct ISP profile ?

LFCs will have a specific Profile applied to the ONTs which hold the configuration etc - If it's reset (depending on the LFC), it will reset to the factory profile (Huawei or Nokia depending on the LFCs) - The only way to go about doing this the proper way is to get your ISP to place a NTR (No truck roll) with the LFC and request they reapply the ONT template / profile

Edit: Chorus employee will know more about ONT Profiles than I do but rule of thumb is never touch the reset button.
.

Delorean

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#3226114 3-May-2024 15:38

Chills:

Delorean:

Zero Brains is aptly put!

Curious though, if you reset the ONT, would that stuff up anything major, or would it just download the correct ISP profile ?

LFCs will have a specific Profile applied to the ONTs which hold the configuration etc - If it's reset (depending on the LFC), it will reset to the factory profile (Huawei or Nokia depending on the LFCs) - The only way to go about doing this the proper way is to get your ISP to place a NTR (No truck roll) with the LFC and request they reapply the ONT template / profile.

That sounds like a good way to delete Zero Brains from your ONT and sign up with a real ISP 🤣

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

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