Which ISPs providing their own backhaul from New Plymouth?

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441 posts

Ultimate Geek

#468104 11-May-2011 22:36

webwat: Ask your ISP if they can get telecom NOC to investigate the congestion, there may be some interim fix they can do.

Thanks Webwat,

Two people from Xnet have responded to my issues on the Xnet forum http://www.geekzone.co.nz/forums.asp?forumid=65&topicid=81800 (after getting no response from the helpdesk for 6 days) and have said that "your backhaul issue has been escalated to Senior Technical Support at Telecom Wholesale and I've requested an update on the situation"

They have also said that by default my service willl still be on BUBA (not EUBA) after the ADSL2+ upgrade in September. Does this mean I'll still be using one of the the 2 Meg backhauls or the Gigabit one?

I still can't understand why another customer on the same exchange has no issues with VOIP quality and I do?

Regards Allen

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Karld991

35 posts

Geek

#468400 12-May-2011 17:56

seems i was wrong, had a look today, asked a workmate, there is callplus equipment @ SWO.

AllenG

441 posts

Ultimate Geek

#468422 12-May-2011 18:41

Karld991: seems i was wrong, had a look today, asked a workmate, there is callplus equipment @ SWO.

Is there Slingshot equipment as well as Scottr said?

Edit: Sorry, just googled Callplus. Parent company of Slingshot

Regards Allen.

Karld991

35 posts

Geek

#468428 12-May-2011 18:52

lol yeah only has two fibres to it though,

Karld991

35 posts

Geek

#468431 12-May-2011 18:56

but then again each chorus cabinet only two fibres into them.

AllenG

441 posts

Ultimate Geek

#468436 12-May-2011 19:05

Karld991: but then again each chorus cabinet only two fibres into them.

Is that the existing ADSL cabimets or the future ADSL2+ cabinets? whats the capacity of each fibre ? I assume one fibre is TX and one RX. aprox how many ADSL connections in each cabinet?

Do you have any inside info on the status of upgrade work at SWO? Been delayed on the Telecom wholesale availability tool till Sept 11.

Regards Allen

Karld991

35 posts

Geek

#468438 12-May-2011 19:09

ahh the new whisper cabinets all have two fibres too them, not too sure of the technical stuff, and i think theyre all adsl2+ or on there way to be upgraded to. what cabinet are you fed from?

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Karld991

35 posts

Geek

#468439 12-May-2011 19:09

and yes i was told that ones for send and one for receive and each has a capicty of around 650 customers, but some of them connections may only have pots.

AllenG

441 posts

Ultimate Geek

#468440 12-May-2011 19:11

Karld991: ahh the new whisper cabinets all have two fibres too them, not too sure of the technical stuff, and i think theyre all adsl2+ or on there way to be upgraded to. what cabinet are you fed from?

I'm directly connected to SWO exchange.

Karld991

35 posts

Geek

#468444 12-May-2011 19:15

what kind of upgrade work? like adsl2+?

AllenG

441 posts

Ultimate Geek

#468449 12-May-2011 19:23

Karld991: what kind of upgrade work? like adsl2+?

Yep.

Been delayed several times, Telecom Wholesale availability tool shows ADSL2+ upgrade at SWO was recently pushed out from June to September.

I'm having big issues with packet loss and high latency during peak times to the point where VOIP is unusable some evenings. I like Xnets product and pricing, but doesn't look like there is much choice except wait for ADSL2+ upgrade, or maybe change to Slingshot. I'll probably wait.

Allen.

Karld991

35 posts

Geek

#468451 12-May-2011 19:27

yeah not too sure on that one. ill try see what i can find out. I dont work much on the equipment, I work more on the cables etc,

AllenG

441 posts

Ultimate Geek

#468453 12-May-2011 19:32

Karld991: I'll try see what i can find out.

Any info on the timing of the SWO upgrade from "the horses mouth" so to speak would be helpful.

Many thanks, Allen.

AllenG

441 posts

Ultimate Geek

#469032 14-May-2011 11:18

webwat: ....Ask your ISP if they can get telecom NOC to investigate the congestion, there may be some interim fix they can do.

Hi Got this response from Xnet (From Telecom wholesale)
'Have now confirmed the work request to increase the back on the SWO-DSLAM-01 has now been completed, looking at the traffic the node is no longer hitting threshold.'

Did speedtest.net, pingtest.net, winmeter and test calls to my VOIP voicemail every half hour last night from about 18:30 to 22:30 and it looked a whole lot better. (sample results below).

I've been down this road before, and the improvement didn't last for long. Hopefully it will last until the ADSL2+ upgrade at SWO.

I've also found a very informative voip test http://www.voipreview.org/voipspeedtester.aspx , but unfortunately there is no test server in NZ. Does anyone know of an NZ based Voip quality test?
Results lastnight from voipreview tests showed very little packet loss and jitter. The only problem was a "Continuity of service" rating which is probably due to the use of international bandwidth

Voipreview Voip test results 21:52 http://www.voipreview.org:82/myspeed/db/report?id=45212
Pingtest.net worst result 22:30 http://www.pingtest.net/result/40338712.png
Speedtest.net worst result 21:02 https://www.speedtest.net/result/1293978780.png

Worst Winmeter test

21:40

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 | 110 | 110 |    0 |    0 |    2 |    0 |

|                 ip-58-28-15-31.wxnz.net -    6 |   90 |   85 |   48 |   50 |   61 |   55 |

|                ip-58-28-13-131.wxnz.net -    5 |   94 |   90 |   48 |   50 |   56 |   55 |

|                  ip-58-28-16-1.wxnz.net -    6 |   90 |   85 |   48 |   50 |   67 |   55 |

|          ge-0-0-2-232.akl-ip04.wxnz.net -    5 |   94 |   90 |    0 |   52 |   58 |   58 |

|                         northnet.net.nz -    1 | 106 | 105 |   49 |   50 |   58 |   57 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

webwat

2036 posts

Uber Geek

Trusted

#469191 15-May-2011 01:40

Karld991: lol yeah only has two fibres to it though,

Probably 10G ethernet on each connected link, and I thought there were 12 cores to most cabinets? That would allow for 6 links, and probably support 2 or 3 different chassis inside the cabinet. Sounds like they confirmed your congestion issue and fixed it, don't know why Telecom can't provision backhaul more proactively...

Time to find a new industry!

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