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441 posts

Ultimate Geek
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Topic # 82912 7-May-2011 17:44
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Hi.

I'm having big issues during peak time with VOIP audio quality. I have provided speedtest results, winmeter stats and router VOIP statistics to my ISP. The answer I am getting is that it's congestion in the backhaul being provided by Telecom Wholesale that is causing packet loss and high latency.

I am directly connected to the Spotswood exchange in New Plymouth. Are any ISPs providing their own backhaul from this exchange? Obviously I am not going to see and improvement from changing to another ISP if they also use Telecom for the backhaul.

Which are the likely candidates? TelstraClear? Slingshot?

Regards Allen. 





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35 posts

Geek
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  Reply # 466521 7-May-2011 18:19
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Im pretty sure only telecom gear is installed in that exchange, i may be wrong but im near certain the only fibre optic cables in there are telecoms



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Ultimate Geek
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  Reply # 466525 7-May-2011 18:29
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Bummer.





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
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Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

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Geek
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  Reply # 466526 7-May-2011 18:36
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How far from the exchange are you?



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Ultimate Geek
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  Reply # 466530 7-May-2011 18:50
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About 1.4 km.

My ISP has looked at the stats I have provided and stated that "they point to large latency and packet loss pure and simple." They are talking to Telecom Wholesale about the backhaul.

There is an ADSL2+ upgrade due at this exchange in June.

Regards Allen.





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
---------------------------------------------------------

Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

35 posts

Geek
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  Reply # 466533 7-May-2011 18:57
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as far as i know the only other fibre optic cables going thru new plymouth are those of telsraclears, but i think that only goes thru the new plymouth exchange.



441 posts

Ultimate Geek
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  Reply # 466537 7-May-2011 19:13
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Cheers.

I'll see what happens after the ADSL2+ upgrade. Hopefully the backhaul will be upgraded at the same time.

Doesn't look like changing ISPs will help if they are all using Telecoms Backhaul.





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
---------------------------------------------------------

Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

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  Reply # 466547 7-May-2011 19:35
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What ISP are you with?

Anyway roughly it goes: Your line > cabinet/exchange > backhaul > handover link > isp network

Some ISP's have way more handover locations than others meaning you get off backhaul sooner and some ISP's have congested handover links and some don't.







441 posts

Ultimate Geek
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  Reply # 466549 7-May-2011 19:44
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Xnet Fusion plan.






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Welcome my Son, Welcome to the machine...
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Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

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  Reply # 466553 7-May-2011 19:54
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Backhaul won't the main issue, and ISP's only use their own backhaul if they're installing their own equipment.

The upgrade to ADSL2+, a EUBA plan and ethernet backhaul will make a big difference.



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Ultimate Geek
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  Reply # 466561 7-May-2011 20:42
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sbiddle: 
The upgrade to ADSL2+, a EUBA plan and ethernet backhaul will make a big difference.


Excuse my ignorance, is a EUBA plan and ethernet backhaul part and parcel of the ADSL2+ upgrade or does it depend on what the ISP chooses?

Just been reading another thread on EUBA. Does anyone know whether Xnet Fusion customers on ADSL2+ are on EUBA or EUBA 0 kbps? the former one hopes as it provides a priority channel for VOIP.
I'll ask Xnet. 

Allen. 





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
---------------------------------------------------------

Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

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Master Geek
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  Reply # 466579 7-May-2011 21:43
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Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling



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Ultimate Geek
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  Reply # 466583 7-May-2011 21:53
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scottr: Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling


Thanks scottr.

I havn't heard very good reports about slingshot as a company. Screwed my sister over on a mobile phone deal.

Is an option though if the're in the exchange. are they doing EUBA backhaul?

Just checked on Telecom Wholsale website and ADSL2+ has been delayed again. September 2011 now. Bugger.

Allen.





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
---------------------------------------------------------

Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

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Master Geek
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  Reply # 466594 7-May-2011 22:54
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AllenG:
scottr: Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling


Thanks scottr.

I havn't heard very good reports about slingshot as a company. Screwed my sister over on a mobile phone deal.

Is an option though if the're in the exchange. are they doing EUBA backhaul?

Just checked on Telecom Wholsale website and ADSL2+ has been delayed again. September 2011 now. Bugger.

Allen.


The backhaul on LLU is separate, i.e. it's not limited by telecom's uba constraints. The gear is also adsl2+. If you weren't to go onto LLU though you'd be in the same boat you are now.

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Geek
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  Reply # 466597 7-May-2011 22:58
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scottr, which backhaul are slingshot using for there own equipment at the swo ex?

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Master Geek
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  Reply # 466601 7-May-2011 23:11
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They purchase their own for whatever rate they want. Not sure what you're getting at?

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