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Forums › New Zealand Broadband › Which ISPs providing their own backhaul from New Plymouth?
AllenG

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#82912 7-May-2011 17:44
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Hi.

I'm having big issues during peak time with VOIP audio quality. I have provided speedtest results, winmeter stats and router VOIP statistics to my ISP. The answer I am getting is that it's congestion in the backhaul being provided by Telecom Wholesale that is causing packet loss and high latency.

I am directly connected to the Spotswood exchange in New Plymouth. Are any ISPs providing their own backhaul from this exchange? Obviously I am not going to see and improvement from changing to another ISP if they also use Telecom for the backhaul.

Which are the likely candidates? TelstraClear? Slingshot?

Regards Allen. 





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Karld991
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  #466521 7-May-2011 18:19
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Im pretty sure only telecom gear is installed in that exchange, i may be wrong but im near certain the only fibre optic cables in there are telecoms



AllenG

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  #466525 7-May-2011 18:29
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Bummer.





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Karld991
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  #466526 7-May-2011 18:36
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How far from the exchange are you?



AllenG

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  #466530 7-May-2011 18:50
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About 1.4 km.

My ISP has looked at the stats I have provided and stated that "they point to large latency and packet loss pure and simple." They are talking to Telecom Wholesale about the backhaul.

There is an ADSL2+ upgrade due at this exchange in June.

Regards Allen.





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
---------------------------------------------------------

Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

Karld991
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  #466533 7-May-2011 18:57
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as far as i know the only other fibre optic cables going thru new plymouth are those of telsraclears, but i think that only goes thru the new plymouth exchange.

AllenG

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  #466537 7-May-2011 19:13
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Cheers.

I'll see what happens after the ADSL2+ upgrade. Hopefully the backhaul will be upgraded at the same time.

Doesn't look like changing ISPs will help if they are all using Telecoms Backhaul.





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Welcome my Son, Welcome to the machine...
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Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

 
 
 
 

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Ragnor
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  #466547 7-May-2011 19:35
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What ISP are you with?

Anyway roughly it goes: Your line > cabinet/exchange > backhaul > handover link > isp network

Some ISP's have way more handover locations than others meaning you get off backhaul sooner and some ISP's have congested handover links and some don't.

AllenG

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  #466549 7-May-2011 19:44
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Xnet Fusion plan.






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sbiddle
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  #466553 7-May-2011 19:54
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Backhaul won't the main issue, and ISP's only use their own backhaul if they're installing their own equipment.

The upgrade to ADSL2+, a EUBA plan and ethernet backhaul will make a big difference.

AllenG

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  #466561 7-May-2011 20:42
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sbiddle: 
The upgrade to ADSL2+, a EUBA plan and ethernet backhaul will make a big difference.


Excuse my ignorance, is a EUBA plan and ethernet backhaul part and parcel of the ADSL2+ upgrade or does it depend on what the ISP chooses?

Just been reading another thread on EUBA. Does anyone know whether Xnet Fusion customers on ADSL2+ are on EUBA or EUBA 0 kbps? the former one hopes as it provides a priority channel for VOIP.
I'll ask Xnet. 

Allen. 





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
---------------------------------------------------------

Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

scottr
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  #466579 7-May-2011 21:43
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Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling

 
 
 
 

Shop now for Dyson appliances (affiliate link).
AllenG

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  #466583 7-May-2011 21:53
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scottr: Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling


Thanks scottr.

I havn't heard very good reports about slingshot as a company. Screwed my sister over on a mobile phone deal.

Is an option though if the're in the exchange. are they doing EUBA backhaul?

Just checked on Telecom Wholsale website and ADSL2+ has been delayed again. September 2011 now. Bugger.

Allen.





---------------------------------------------------------
Welcome my Son, Welcome to the machine...
---------------------------------------------------------

Yamaha z7, Boston VR2 (LR), Boston VRC (C), Energy RCR (SL & SR), Boston HD5 (SBL & R)   Velodyn SPL1200 ultra. Phillips CD650, Sony DVP S735D, TViX M6500A, Oppo BDP83, Panasonic PT-AE700, 120" Fixed screen.

scottr
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  #466594 7-May-2011 22:54
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AllenG:
scottr: Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling


Thanks scottr.

I havn't heard very good reports about slingshot as a company. Screwed my sister over on a mobile phone deal.

Is an option though if the're in the exchange. are they doing EUBA backhaul?

Just checked on Telecom Wholsale website and ADSL2+ has been delayed again. September 2011 now. Bugger.

Allen.


The backhaul on LLU is separate, i.e. it's not limited by telecom's uba constraints. The gear is also adsl2+. If you weren't to go onto LLU though you'd be in the same boat you are now.

Karld991
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  #466597 7-May-2011 22:58
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scottr, which backhaul are slingshot using for there own equipment at the swo ex?

scottr
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  #466601 7-May-2011 23:11
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They purchase their own for whatever rate they want. Not sure what you're getting at?

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