Which ISPs providing their own backhaul from New Plymouth?

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Forums › New Zealand Broadband › Which ISPs providing their own backhaul from New Plymouth?

AllenG

441 posts

Ultimate Geek

#82912 7-May-2011 17:44

Hi.

I'm having big issues during peak time with VOIP audio quality. I have provided speedtest results, winmeter stats and router VOIP statistics to my ISP. The answer I am getting is that it's congestion in the backhaul being provided by Telecom Wholesale that is causing packet loss and high latency.

I am directly connected to the Spotswood exchange in New Plymouth. Are any ISPs providing their own backhaul from this exchange? Obviously I am not going to see and improvement from changing to another ISP if they also use Telecom for the backhaul.

Which are the likely candidates? TelstraClear? Slingshot?

Regards Allen.

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35 posts

Geek

#466521 7-May-2011 18:19

Im pretty sure only telecom gear is installed in that exchange, i may be wrong but im near certain the only fibre optic cables in there are telecoms

AllenG

441 posts

Ultimate Geek

#466525 7-May-2011 18:29

Bummer.

Karld991

35 posts

Geek

#466526 7-May-2011 18:36

How far from the exchange are you?

AllenG

441 posts

Ultimate Geek

#466530 7-May-2011 18:50

About 1.4 km.

My ISP has looked at the stats I have provided and stated that "they point to large latency and packet loss pure and simple." They are talking to Telecom Wholesale about the backhaul.

There is an ADSL2+ upgrade due at this exchange in June.

Regards Allen.

Karld991

35 posts

Geek

#466533 7-May-2011 18:57

as far as i know the only other fibre optic cables going thru new plymouth are those of telsraclears, but i think that only goes thru the new plymouth exchange.

AllenG

441 posts

Ultimate Geek

#466537 7-May-2011 19:13

Cheers.

I'll see what happens after the ADSL2+ upgrade. Hopefully the backhaul will be upgraded at the same time.

Doesn't look like changing ISPs will help if they are all using Telecoms Backhaul.

Ragnor

8222 posts

Uber Geek

Trusted

#466547 7-May-2011 19:35

What ISP are you with?

Anyway roughly it goes: Your line > cabinet/exchange > backhaul > handover link > isp network

Some ISP's have way more handover locations than others meaning you get off backhaul sooner and some ISP's have congested handover links and some don't.

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AllenG

441 posts

Ultimate Geek

#466549 7-May-2011 19:44

Xnet Fusion plan.

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#466553 7-May-2011 19:54

Backhaul won't the main issue, and ISP's only use their own backhaul if they're installing their own equipment.

The upgrade to ADSL2+, a EUBA plan and ethernet backhaul will make a big difference.

AllenG

441 posts

Ultimate Geek

#466561 7-May-2011 20:42

sbiddle:
The upgrade to ADSL2+, a EUBA plan and ethernet backhaul will make a big difference.

Excuse my ignorance, is a EUBA plan and ethernet backhaul part and parcel of the ADSL2+ upgrade or does it depend on what the ISP chooses?

Just been reading another thread on EUBA. Does anyone know whether Xnet Fusion customers on ADSL2+ are on EUBA or EUBA 0 kbps? the former one hopes as it provides a priority channel for VOIP.
I'll ask Xnet.

Allen.

scottr

262 posts

Ultimate Geek

Trusted

#466579 7-May-2011 21:43

Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling

AllenG

441 posts

Ultimate Geek

#466583 7-May-2011 21:53

scottr: Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling

Thanks scottr.

I havn't heard very good reports about slingshot as a company. Screwed my sister over on a mobile phone deal.

Is an option though if the're in the exchange. are they doing EUBA backhaul?

Just checked on Telecom Wholsale website and ADSL2+ has been delayed again. September 2011 now. Bugger.

Allen.

scottr

262 posts

Ultimate Geek

Trusted

#466594 7-May-2011 22:54

AllenG:
scottr: Slingshot have gear in the spotswood exchange, have since January.

edit: Spelling

Thanks scottr.

I havn't heard very good reports about slingshot as a company. Screwed my sister over on a mobile phone deal.

Is an option though if the're in the exchange. are they doing EUBA backhaul?

Just checked on Telecom Wholsale website and ADSL2+ has been delayed again. September 2011 now. Bugger.

Allen.

The backhaul on LLU is separate, i.e. it's not limited by telecom's uba constraints. The gear is also adsl2+. If you weren't to go onto LLU though you'd be in the same boat you are now.

Karld991

35 posts

Geek

#466597 7-May-2011 22:58

scottr, which backhaul are slingshot using for there own equipment at the swo ex?

scottr

262 posts

Ultimate Geek

Trusted

#466601 7-May-2011 23:11

They purchase their own for whatever rate they want. Not sure what you're getting at?

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