Symmetrical connections? 

So i gather: It's better than what NZ currently gets, but not as good as what Christchurch is currently getting (200/20).

michaelmurfy:

 

Talkiet:

 

I'm afraid not. There is something else pretty amazing that our BB tribe are devoting a lot of time to at the moment that will benefit everyone so the decision was made to prioritise that above the upgrade just for Chch enable Fibre100 users.

 

Have to be honest here - I think provisioning 200Mbit in line with the other ISP's should be a higher priority than what you're currently doing only because the customer has no idea what you're doing and it could be seen as Spark being slow to innovate (which has been the case for ages).

 

Even if what you're working on is awesome the customer doesn't know this - they just want 200Mbit and many will vote with their feet to an ISP that is fast to implement such changes.

 

I've checked and I am clear on how much I am allowed to say which is not much :-)

Remember that the only people this Enable offer benefits are those that are in an Enable area and already have the specific Fibre100/20 plan. When there's a choice between working on something for that small minority of our customer base and working on something for every BB subscriber, then that's a pretty easy choice to make.

Also, and this is a bit provocative I guess, what's the benefit here? I had two 1G lines at my previous house and when I moved here I got a single 100/20 connection and promised myself as soon as it felt slow, even a little bit, and even once, I would upgrade to gig again. Well - I've been in my new place for a year now and I am still on 100/20 and I am not a light user.

I'll just point out that there are clearly some ISPs that moved fast on this and have had issues. I have NO IDEA if the issues are with the RSP or with Enable, but it's not always good to move fast and implement changes without thorough testing.

Wish I could say more about what's coming but I can't...

Cheers - N 

Ledgy: Amazing. Spark has issues on the free upgrade for Chch Enable users & take to next year also some teething problems with other isps. BUT when you want to upgrade & pay these isp's some more money the problem goes away. I'm with Unlimited Internet & they still pretending this isn't happening & know nothing about it. So I wait. But they will upgrade me for a $50 fee PLUS the cost of a 200/20 plan.

Like I've said many times now - Unlimited Internet are a very dodgy bunch. Personally, I have no issues paying a little more for better service. You do get what you pay for I'm afraid.

Ledgy: Amazing. Spark has issues on the free upgrade for Chch Enable users & take to next year also some teething problems with other isps. BUT when you want to upgrade & pay these isp's some more money the problem goes away. I'm with Unlimited Internet & they still pretending this isn't happening & know nothing about it. So I wait. But they will upgrade me for a $50 fee PLUS the cost of a 200/20 plan.

Has anyone heard if MyRepublic are planning to pass on this speed increase?

Don't see anything on their website.

All of these cryptic "We are working on something super cool" posts, especially with the inside joke back and forth, is really off putting. I'm sure I'm far from the only one here that feels that way, especially with Spark/Bigpipe. Your customers want to know what's going on, if you are going to tell people, then just keep it to yourself. The super secret super exclusive super inside joke club is beyond annoying. It's like being back in school with the "cool kids" again.

Sorry you've taken it like that. It was offered initially as a reason why the BB team haven't been able to get to the Enable offer. Of course there's no right answer here... If we'd said nothing at all, or just said the team was too busy then we'd have copped it from other people...

Damned if we do... damned if we don't.

Cheers - N

jb5:

Symmetrical connections? 

ashtonaut:

jb5:

Symmetrical connections? 

I would far rather this than faster DL. Give me 100/100, or even 100/50, and I’d be much happier than 200/20. With the proliferation of cloud storage and video sharing, better upload would be far more useful to me, and I suspect many others.

Talkiet:

 

Sorry you've taken it like that. It was offered initially as a reason why the BB team haven't been able to get to the Enable offer. Of course there's no right answer here... If we'd said nothing at all, or just said the team was too busy then we'd have copped it from other people...

 

Damned if we do... damned if we don't.

 

Cheers - N

 

It would be much better to say "Oh, sorry, we aren't able to offer that right now, and I can't give any more information" and leave it at that. instead, we get a bunch of back and forth from people "in the know" talking on a public forum, about this super secret super cool project that will come "eventually". You have to remember your customers (and potential customers) are the ones reading these posts. It's not some internal forum where everyone is going to get your inside jokes, and talk about how amazing the project is.

If you can't talk about it. Don't. It's pretty simple. Doing things how Spark/Bigpipe people have been doing it here, has done nothing but turn customers off of your services. I for one, will never ever use your services, and will tell others not to, simply due to your lack of openness about what's going on with things that directly affect your customers. There's no "damned if you do, damned if you don't" stop playing the victim here. Be honest with your customers, and give them factual, actionable information. Not cryptic crap about super secret things that you can't talk about (yet can't wait to tell everyone you can't talk about them on a public forum). We get it, you're "in the know" and the rest of us aren't. At this point it's certainly not doing you or your company any favors.

Taubin:

 

Talkiet:

 

Sorry you've taken it like that. It was offered initially as a reason why the BB team haven't been able to get to the Enable offer. Of course there's no right answer here... If we'd said nothing at all, or just said the team was too busy then we'd have copped it from other people...

 

Damned if we do... damned if we don't.

 

Cheers - N

 

 

 

 

It would be much better to say "Oh, sorry, we aren't able to offer that right now, and I can't give any more information" and leave it at that. instead, we get a bunch of back and forth from people "in the know" talking on a public forum, about this super secret super cool project that will come "eventually". You have to remember your customers (and potential customers) are the ones reading these posts. It's not some internal forum where everyone is going to get your inside jokes, and talk about how amazing the project is.

 

If you can't talk about it. Don't. It's pretty simple. Doing things how Spark/Bigpipe people have been doing it here, has done nothing but turn customers off of your services. I for one, will never ever use your services, and will tell others not to, simply due to your lack of openness about what's going on with things that directly affect your customers. There's no "damned if you do, damned if you don't" stop playing the victim here. Be honest with your customers, and give them factual, actionable information. Not cryptic crap about super secret things that you can't talk about (yet can't wait to tell everyone you can't talk about them on a public forum). We get it, you're "in the know" and the rest of us aren't. At this point it's certainly not doing you or your company any favors.

 

i suspect they cant talk about much because its commercially sensitive and not worth risking their jobs over.