Telecom UFB not available because my phone line is overhead wire.

Forums › New Zealand Broadband › Telecom UFB not available because my phone line is overhead wire.

googlyeggs

10 posts

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#115631 2-Apr-2013 11:49

Telecom have cancelled my order for UFB because my phone line comes as an overhead wire from the street to the house. WTF?

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#790573 2-Apr-2013 11:55

Did Telecom or Chorus cancel the order?

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sbiddle

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#790579 2-Apr-2013 12:02

There are a number of reasons why this would happen. The most common is the overhead drop passing over another property, or a situation where overhead drops have to be replaced (ie copper pulled when fibre is installed). Since Telecom require copper to stay at present an install can't proceed.

DarthKermit

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#790590 2-Apr-2013 12:19

Can you ask them to put it underground? And offer to dig the trench yourself?

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googlyeggs

10 posts

Wannabe Geek

#790592 2-Apr-2013 12:22

johnr: Did Telecom or Chorus cancel the order?

Telecom cancelled it. The welcome email from them mentioned to call them if my line was an overhead line. As soon as I rang and told them it was they cancelled without any further queries. "We are unable to connect you if your line is an overhead line"

Nuwanda

54 posts

Master Geek

#790593 2-Apr-2013 12:24

Did they cancel it after Chorus had done a site inspection?

My UFB is scheduled to be installed on Mon 7th April. I hope all goes well as I (and everyone else in the street) have overhead service for phone.

googlyeggs

10 posts

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#790615 2-Apr-2013 12:59

Nuwanda: Did they cancel it after Chorus had done a site inspection?

My UFB is scheduled to be installed on Mon 7th April. I hope all goes well as I (and everyone else in the street) have overhead service for phone.

No, just as soon as I told them it was an overhead cable.

Zeon

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#790616 2-Apr-2013 13:00

Can you dig a trench yourself to the street? Otherwise perhaps go with another ISP.

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#790634 2-Apr-2013 13:13

Am I missing something.... so all those houses built before the 90's that have an overhead phone line are tough out of luck to get fibre ?

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#790652 2-Apr-2013 13:24

xpd: Am I missing something.... so all those houses built before the 90's that have an overhead phone line are tough out of luck to get fibre ?

Only if they want ufb and to retain their copper cable. Not quite sure why as the fibre would follow the same path as the copper, but that is the reasoning as i understand it

Hmmmm

shanes

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#790653 2-Apr-2013 13:25

This will be interesting... in Masterton they have ducted underground, but then run the fibre up the power poles for overhead delivery.

timmmay

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#790655 2-Apr-2013 13:25

I have telecom copper (unused), telstraclear copper (unused), and tc cable (used). I wonder if Telecom would let me have UFB. Maybe they just want people to have the high margin POTS phone?

Nuwanda

54 posts

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#790657 2-Apr-2013 13:27

xpd: Am I missing something.... so all those houses built before the 90's that have an overhead phone line are tough out of luck to get fibre ?

I had a very long and interesting conversation with Telecom this morning.

The guy took quite some time explaining the terms and conditions of installation. Now, I didn't mention my overhead connection but it makes plenty of sense for them to ask me if their explicit policy is not to install UFB on any dwelling where current service is by overhead line.

Frankly, I assume it'll be up to Chorus since they are the installation company.

After 1:40 in the video on this Chorus page...

http://www.chorus.co.nz/in_your_neighbourhood

...they show that overhead connection from a pole is an option.

RalphFromSnap

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#790666 2-Apr-2013 13:42

Nuwanda:
xpd: Am I missing something.... so all those houses built before the 90's that have an overhead phone line are tough out of luck to get fibre ?

I had a very long and interesting conversation with Telecom this morning.

The guy took quite some time explaining the terms and conditions of installation. Now, I didn't mention my overhead connection but it makes plenty of sense for them to ask me if their explicit policy is not to install UFB on any dwelling where current service is by overhead line.

Frankly, I assume it'll be up to Chorus since they are the installation company.

After 1:40 in the video on this Chorus page...

http://www.chorus.co.nz/in_your_neighbourhood

...they show that overhead connection from a pole is an option.

We have struck this a few times where we have opted to keep in a copper circuit for backup scenarios, but due to pole loading constraints, and in other cases council guidelines, Chorus's only option was to remove the copper as they could only have 1 cable from the roadside to the house. - so of course we had to have the copper removed to provide the fibre service.

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wellygary

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#790668 2-Apr-2013 13:45

googlyeggs: Telecom have cancelled my order for UFB because my phone line comes as an overhead wire from the street to the house. WTF?

I think some more details are needed here, you can certainly get UFB from an overhead wire, but its situations will vary.

how far is the span from the house to the pole,Is is just a single span or two or three hops, Is it exclusively on your boundary?, the more details given the more help that can be offered

googlyeggs

10 posts

Wannabe Geek

#790689 2-Apr-2013 13:59

wellygary:
googlyeggs: Telecom have cancelled my order for UFB because my phone line comes as an overhead wire from the street to the house. WTF?

I think some more details are needed here, you can certainly get UFB from an overhead wire, but its situations will vary.

how far is the span from the house to the pole,Is is just a single span or two or three hops, Is it exclusively on your boundary?, the more details given the more help that can be offered

None of these questions were asked by the Telecom operator. The fact that it is an overhead line was enough for her to cancel my order. It is in fact a single span line which cuts across the corner of my neighbours property, but they don't know that.

I have subsequently had a "Live Chat" with a Telecom rep.....
---------------------------------
Telecom Live Chat
I asked them to confirm that UFB is not available due to my overhead phone line connection

-----------------------------------------------------

Kasie: Hi, I'm Kasie. I'll be helping you today and will reply to you shortly.

Kasie: Yes that is correct, but you could swap it to underground. Once that has been done, you can then arrange for fibre.

If you would like to arrange for it to be underground, you can give our expert team a call on 123.

Me: Ok, what is the charge to switch to underground?

Kasie: Depends on the work involved. It would be best to give our team a call, they will be able to discuss the process, and give you a quote
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