Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


adw



175 posts

Master Geek
+1 received by user: 24


# 136839 10-Dec-2013 16:05
Send private message

Our phone line dropped off with Actrix last Thursday and hasn't been working since.  The service has been appalling, which is a shame as up until now Actrix has been quite good.  No updates whatsoever without being chased and then just an apology but no detail as to what is wrong and we are still phone less.  All the ISPs are at the mercy of Chorus, the model really is flawed but it doesn't excuse poor customer service.

Anyone else having phone problems?

Create new topic
4014 posts

Uber Geek
+1 received by user: 1730

Subscriber

  # 948829 10-Dec-2013 16:36
Send private message

All the ISPs are at the mercy of Chorus, the model really is flawed but it doesn't excuse poor customer service.


The model is fine. Most of the issues come down to ISPs not submitting correct information to Chorus meaning faults don't get fixed in a timely manner.

If it just dropped off on it's own accord I would guess a jumper has been pulled by accident somewhere or an old joint as broken down. Is your broadband still running? And stating the obvious here, but you have checked all the cords etc?

6615 posts

Uber Geek
+1 received by user: 2293
Inactive user


  # 949026 10-Dec-2013 22:55
Send private message

Most likely a fault with the copper.
For a speedy fix and effective one make sure you are present for the chorus tech visit and be sure he checks from your BT jack back to the node or exchange. How it works with Chorus and the RSP's is great to be honest. Good to have one network provide for the nation than 1 per city like the US.

 
 
 
 


adw



175 posts

Master Geek
+1 received by user: 24


  # 949132 11-Dec-2013 09:22
Send private message

chevrolux:
All the ISPs are at the mercy of Chorus, the model really is flawed but it doesn't excuse poor customer service.


The model is fine. Most of the issues come down to ISPs not submitting correct information to Chorus meaning faults don't get fixed in a timely manner.

If it just dropped off on it's own accord I would guess a jumper has been pulled by accident somewhere or an old joint as broken down. Is your broadband still running? And stating the obvious here, but you have checked all the cords etc?


I've never quite seen that, even when dealing directly.  Yes, thankfully broadband is still running.  And thanks, yes the first thing we did was pull everything out and walk around plugging them in one by one to see if any made a difference but no joy.  Still down and still no updates.

adw



175 posts

Master Geek
+1 received by user: 24


  # 949134 11-Dec-2013 09:25
Send private message

TimA: Most likely a fault with the copper.
For a speedy fix and effective one make sure you are present for the chorus tech visit and be sure he checks from your BT jack back to the node or exchange. How it works with Chorus and the RSP's is great to be honest. Good to have one network provide for the nation than 1 per city like the US.


Thanks, will make sure I'm here if they ever schedule an appointment. 

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.