xDSL out Upper North Island 27 March

Forums › New Zealand Broadband › xDSL out Upper North Island 27 March

Stu

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#142866 27-Mar-2014 09:21

This appears to be quite widespread and may not just be affecting Telecom, but I have multiple Telecom customers without xDSL service this morning including my own VDSL. Nothing on the Telecom site at this time but I'll keep digging.

Edited to expand area.

Edit: Moved to broadband forum. Appears it may not just affect Telecom

polglase

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#1013665 27-Mar-2014 09:26

Mine is out in Mt Roskill - there call centre is overloaded and not answering... not a good sign.

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#1013670 27-Mar-2014 09:32

Out in Pukekohe for some too...

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plambrechtsen

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#1013671 27-Mar-2014 09:32

There has been a pretty major outage from the looks of it... It's currently being investigated.

Stu

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#1013672 27-Mar-2014 09:34

PeterReader tripped over the power lead again and dislodged the plug. But, which one?

plambrechtsen

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#1013680 27-Mar-2014 09:51

Sounds like a key piece of Chorus equipment has failed on the Copper network, and may be impacting more than just Telecom.

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#1013683 27-Mar-2014 09:56

Now on the Telecom status page.

robertcnz

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#1013734 27-Mar-2014 10:38

I gave up after waiting 45 minutes on hold listening to music, never got an update on where i was in the queue.

Did use the telecom chat feature and only waited about 10 mintues before somebody responded to my query, witht he same information on teh status page, not helpfull.

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#1013735 27-Mar-2014 10:40

robertcnz: I gave up after waiting 45 minutes on hold listening to music, never got an update on where i was in the queue.

Did use the telecom chat feature and only waited about 10 mintues before somebody responded to my query, witht he same information on teh status page, not helpfull.

Assuming it's a fault outside of the Telecom network, (which it sounds like) what else do you think they could tell you?

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

polglase

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#1013736 27-Mar-2014 10:41

My call did get answered - with no additional information given - Telecom

polglase

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#1013738 27-Mar-2014 10:42

Talkiet:
robertcnz: I gave up after waiting 45 minutes on hold listening to music, never got an update on where i was in the queue.

Did use the telecom chat feature and only waited about 10 mintues before somebody responded to my query, witht he same information on teh status page, not helpfull.

Assuming it's a fault outside of the Telecom network, (which it sounds like) what else do you think they could tell you?

Cheers - N

Which network the fault is on, eg Chorus, Kordia etc...

Dynamic

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#1013739 27-Mar-2014 10:43

There was a cable cut according to the Telecom Network Status. Surely the country's broadband infrastructure is not reliant on a single cable!?!?

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#1013743 27-Mar-2014 10:47

Our Telecom ADSL & Snap VDSL in Auckland CBD seem to be going fine, my home Bigpipe connection in Onehunga is up too.

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#1013744 27-Mar-2014 10:50

Dynamic: There was a cable cut according to the Telecom Network Status. Surely the country's broadband infrastructure is not reliant on a single cable!?!?

[Disclaimer - I don't know the current specifics of the "cable cut" yet]

No, the country's BB infrastructure isn't reliant on a single cable, but there are many situations where a single 'cut' or network element failure could result in degradation or interruption of service for some users.

Telecoms own core network for example has a high amount of redundancy in it for example, but the core network is built to handle all of our traffic and get it up and down the country. It's neither dedicated to best efforts BB traffic, nor does the core extend to certain BB network elements. Some of those are not in Telecoms control (Chorus, other LFCs) and some have limited redundancy.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

webwat

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#1015440 30-Mar-2014 16:37

Remember the 2 cable cuts that happened concurrently on both sides of the North Island? Couldn't route around them and took out half the country, even phones couldn't get through to Auckland and only the 3rd cable run by FX to the WIX exchange kept the capital connected.

Time to find a new industry!