Chorus Drops The Ball

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CactusCat

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#143691 23-Apr-2014 21:27

I live in Mount Roskill, 3.1 km from the exchange as the copper flys, 1.5 km by road.

Chorus tell me that I should be getting download speeds of 10-20 Mbps but on a good day we get 5-6 Mbps and on a bad day 1-2 Mbps.
A Chorus man came today and replaced the connections at the pole and at the ETP and then tested the line and said that the absolute most that I could hope for is 7.5 Mbps.
Why the discrepancy between the Chorus Tech and the Chorus office?

When I look at the maps (from the Geekzone links) showing cabinets and exchanges there is a big black hole in the area that I live. It seems to me that the exchange is overloaded and there are too few cabinets. This seems peculiar to the Mt Roskill exchange as other exchanges have far more cabinets. When I research upgrade work in my area there is nothing slated, either cabinets or fibre. It seems that the people of Mt Roskill have been omitted for any previous cabinet plans and any future fibre plans.

Any ideas on who to contact to try to remedy this?

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#1030148 23-Apr-2014 21:34

I wouldn't expect much over 8mbps at 3.1km, even under ideal conditions, the sync speed drops off quite drastically beyond the 1km mark ime.

CactusCat

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#1030162 23-Apr-2014 21:41

Thanks, but I was under the impression that Chorus was meant to deliver speeds in excess of 10 Mbps the over 90% of the population.
They must be aware of the distance requirements for ADSL2+ but it seem to me that they are unconcerned about doing a proper job.
Do they exaggerate the figures on their maps so that they can be seen to be hitting there targets?

Jase2985

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#1030163 23-Apr-2014 21:48

look at it compared to the rest of Auckland you really are no different

http://www.chorus.co.nz/network-upgrade-map

also you are not the only area of Auckland to lack cabinets
http://gis.geek.nz/infrastructure.html

they may be providing 90% of nz speeds of over 10mbps but its not as of today, i believe its at the end of the fiber rollout

the tech uses equipment and facts to give you an estimate, the office used your address/map which is a very rough estimate

there is not a lot you can do, just have to hurry up and wait

hio77

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#1030168 23-Apr-2014 21:50

CactusCat: Thanks, but I was under the impression that Chorus was meant to deliver speeds in excess of 10 Mbps the over 90% of the population.
They must be aware of the distance requirements for ADSL2+ but it seem to me that they are unconcerned about doing a proper job.
Do they exaggerate the figures on their maps so that they can be seen to be hitting there targets?

the map is only a map. its an estimation not a expectation.

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SteveON

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#1030173 23-Apr-2014 21:55

Gutted. Youll have to wait for ufb.

SATTV

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#1030182 23-Apr-2014 22:07

I am just around the corner in New Windsor, The chorus tech told me I was 2.6km from the exchange ( Blockhouse Bay )
You are getting twice the download speed I get, I am getting 3.5M now, it was around 3 with Xnet & Compass. ( I am with SNAP )
Chorus told me that we are at the end of the line and nothing is going to change until we get UFB
The people behind us in Richardson Road are on a cabinet and get approx 20M down, they can also get VDSL.
On the other side of Richardson road there is a large state housing area heading towards the motorway, they are on UFB.
We are not on the UFB map yet, I suspect we will be one of the last areas to be done if Chorus does not run out of money first.
Unfortunately there is not investment in copper in Auckland any more and we just have to wait for UFB.

Cheers
John

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CactusCat

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#1030200 23-Apr-2014 22:21

I think the maps are misleading if looked at individually - you can't tell me that most of Auckland is in a similar position.

Thanks to all who have replied. I think that I am in the same boat as John.

Cheers,

Bruce.

Jase2985

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#1030238 24-Apr-2014 05:54

you have a patch of dark brown then a big patch of light brown, onehunga, 3 kings, avondale, sandringham, blockhouse bay, do you want me to keep going? thats all exchanges in the same position as you are in.

there are a heap of other areas that have the same coloring as your area. then if you look at the cabinet map (not an official map either) there are also a few areas that have very few cabinets.

the maps are a very rough estimate, you are reading into them more than you should.

This map shows what broadband services our network can support, and planned services including ultra-fast broadband. It's indicative only, so you’ll need to talk to your service provider to confirm what actual services you can get.

in reference to the first chorus map

matisyahu

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#1030242 24-Apr-2014 06:35

Just a small note as well - although you maybe x number of metres/km's from an exchange or a cabinet it doesn't necessarily mean that there is a cable that goes straight from your house said destination. Chatting to a chorus guy who came and installed VDSL2 at my place - there are many situations where the loop goes back on itself thus making the cable longer than what one would expect. The best one can do is check ones setup - if you can strip down the outlets to one, shorten the link from the black cable to the outlet etc. it should help things.

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sbiddle

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#1030252 24-Apr-2014 07:17

The design spec of the cabinetisation project was to deliver 10Mbps + to 84% of the population.

CactusCat

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#1030257 24-Apr-2014 07:39

This map shows what broadband services our network can support, and planned services including ultra-fast broadband. It's indicative only, so you’ll need to talk to your service provider to confirm what actual services you can get.

I take your point Jase2985, but that only reinforces my point that Chorus has dropped the ball on the infrastructure upgrade.

I have spoken to both my ISP and Chorus. Telecom says my Download speed will only ever be 5-6 Mbps for the foreseeable future as there are no upgrade plans for our area. Chorus are still in denial maintaining that I should be getting speeds of around 12 Mbps.

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CactusCat

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#1030258 24-Apr-2014 07:43

Thanks for your reply Kawaii and sbiddle. I am about to install a master filter and renew the wires thanks to the other forums on geekzone.

RunningMan

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#1030261 24-Apr-2014 08:00

sbiddle: The design spec of the cabinetisation project was to deliver 10Mbps + to 84% of the population.

So somebody has to be the remaining 16%. Looks like the OP falls in to that category.

plambrechtsen

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#1030312 24-Apr-2014 09:10

Also, this shouldn't be in the Telecom forum, rather the NZ Broadband forum (just say'n)

As I said before, I too fall into the region that I can't get VDSL, but have "good enough" ADSL, and no UFB on the horizon... So it is what it is unfortunately.

Cbfd

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#1030319 24-Apr-2014 09:19

It wasnt a fail on chorus behalf - it was the fact that FTTN only was able to run for a certain amount of years and the amount of cabinets that got upgrade covered this time - if new ones had to be installed then the project would only be finishing up now :)

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