Fyx not loading some overseas websites

Forums › New Zealand Broadband › Fyx not loading some overseas websites

luckysurprise

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#151395 24-Aug-2014 00:27

Their support is Mon - Fri only and here I am on a weekend unable to play World of Tanks! Amazon won't load either.

Are any other Fyx customers having this problem, or is it just me?

Why would it be some overseas websites but not others?

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insane

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#1114353 24-Aug-2014 00:30

I've just emailed their upstream provider for whom I'm a customer about it too

*edit* Called them, they already knew about it and were working on it

gliss

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Wannabe Geek

#1114355 24-Aug-2014 00:39

Same issue here on Flip

insane

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#1114356 24-Aug-2014 00:40

No surprise really as they too use Vocus for international transit

Saranis

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#1114358 24-Aug-2014 00:40

Same issue here on slingshot. Good to know its not limited to just one ISP.

kontonnz

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#1114359 24-Aug-2014 00:48

i wondered why my roku stopped working:( with fyx as well

Detruire

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#1114360 24-Aug-2014 00:52

I wonder if they're reversing the apparent "all international traffic should route though Australia" decision.

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insane

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#1114363 24-Aug-2014 01:08

looks to be back

Saranis

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#1114364 24-Aug-2014 01:14

And its down again...

hio77

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#1114367 24-Aug-2014 01:29

on the upside, its late at night, and Vocus are already working on it.

take a nap, and hope its resolved by the morning?

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insane

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#1114369 24-Aug-2014 01:36

hio77: on the upside, its late at night, and Vocus are already working on it.

take a nap, and hope its resolved by the morning?

May as well, ruined my F1 qualifying stream, cut out just before the end of P1 and resumed just as they were announcing who had taken poll, 2nd and 3rd. Right up there with radio DJs who start their news segments with sports news, "Lewis Hamilton wins the ... "

Detruire

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#1114400 24-Aug-2014 08:44

Detruire: I wonder if they're reversing the apparent "all international traffic should route though Australia" decision.

Not really... some routes still seem wonky: 30-40ms more than last week, return hops sometimes labelled Sydney.

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mattwnz

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#1114489 24-Aug-2014 11:43

insane: I've just emailed their upstream provider for whom I'm a customer about it too

*edit* Called them, they already knew about it and were working on it

Aren't they a sub brand of vocus anyway?

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#1114501 24-Aug-2014 12:24

mattwnz:
insane: I've just emailed their upstream provider for whom I'm a customer about it too

*edit* Called them, they already knew about it and were working on it

Aren't they a sub brand of vocus anyway?

Yeah kind of, FYX is more of a sub brand of Maxnet though who is wholly owned by Vocus. Fyx hangs off the Maxnet network which just underwent a massive upgrade before it was taken over, and it was over engineered so it's solid. But they are effectively a customer of Vocus just like SS, Flip, etc etc. Semantics, but there are two different networks interacting, even if they are only 5 meters apart.

mattwnz

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#1114534 24-Aug-2014 13:39

insane:
mattwnz:
insane: I've just emailed their upstream provider for whom I'm a customer about it too

*edit* Called them, they already knew about it and were working on it

Aren't they a sub brand of vocus anyway?

Yeah kind of, FYX is more of a sub brand of Maxnet though who is wholly owned by Vocus. Fyx hangs off the Maxnet network which just underwent a massive upgrade before it was taken over, and it was over engineered so it's solid. But they are effectively a customer of Vocus just like SS, Flip, etc etc. Semantics, but there are two different networks interacting, even if they are only 5 meters apart.

Sounds like a confusing ownership structure. But at the end of the day it sounds like Vocus owns FYX, if it owns Maxnet, and Maxnet owns FYX. Even the Maxnet website says it is now owned by Vocus on the top banner.