Norsewood ADSL - why congestion?

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MichaelNZ

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#160040 21-Dec-2014 15:24

My Mother's connection is on the Norsewood exchange. It's ADSL2+, and the exchange is apparently VDSL2 capable, and yet she experiences bad conjestion during evenings. I would have thought it was fibre fed?

Does anyone know why?

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#1201533 21-Dec-2014 15:37

Bit more info would be handy .. Isp , plan , sync rates, etc

InstallerUFB

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#1201534 21-Dec-2014 15:56

Just a note - Norsewood doesnt have an 'Exchange' as such - The Village is serviced via a PCM Cabinet that is built inside the old UAX (Unattended Automatic exchange) Hut - There are several Other cabinets feeding the surrounding area - depending on your mums address - she could even be feed off one of these.

The Cabinet for the Village is NWD/D

johnr

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#1201535 21-Dec-2014 15:56

Is she using WiFi or LAN cable into modem and as above modem line stats?

MichaelNZ

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#1201537 21-Dec-2014 15:58

Thanks for the responses. My Mother in in the township. I can't supply sync rates but I know she is getting at least 12-13Mbps. The LAN is cabled.

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Cbfd

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#1201553 21-Dec-2014 17:04

What speeds does she get at peak time?

quickymart

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#1201668 21-Dec-2014 22:57

Conklin situation maybe?

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MichaelNZ

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#1201670 21-Dec-2014 23:00

quickymart: Conklin situation maybe?

Definitely not a Conklin as these are ADSL1 only.

Current speedtest.net at 11.03pm -

11Mbps / 0.7Mbps
30ms

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coffeebaron

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#1201672 21-Dec-2014 23:08

MichaelNZ:
quickymart: Conklin situation maybe?

Definitely not a Conklin as these are ADSL1 only.

Current speedtest.net at 11.03pm -

11Mbps / 0.7Mbps
30ms

Doesn't look like congestion to me.

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MichaelNZ

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#1201673 21-Dec-2014 23:10

coffeebaron:
MichaelNZ:
quickymart: Conklin situation maybe?

Definitely not a Conklin as these are ADSL1 only.

Current speedtest.net at 11.03pm -

11Mbps / 0.7Mbps
30ms

Doesn't look like congestion to me.

It happens earlier in the day. I will get the speedtest.net tomorrow and post it.

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michaelmurfy

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#1201674 21-Dec-2014 23:20

She gets home, her phone connects to WiFi and suddenly starts uploading the photos she has taken during the day. Then suddenly! Her upload is getting saturated causing the general internet experience to go down. Due to her upload speed the photos take a wee while to upload so she calls her son "Hey Michael, my internet is slow" - Son then goes on Geekzone and asks without realising the potential of her upstream being saturated.

A few possibilities of what could be saturating her upload include the following: automated uploads from mobile devices, malware, email sending etc...

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johnr

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#1201695 22-Dec-2014 06:56

Scan the pc with malwarebytes free edition

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MichaelNZ

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#1201703 22-Dec-2014 07:46

michaelmurfy: She gets home, her phone connects to WiFi and suddenly starts uploading the photos she has taken during the day. Then suddenly! Her upload is getting saturated causing the general internet experience to go down. Due to her upload speed the photos take a wee while to upload so she calls her son "Hey Michael, my internet is slow" - Son then goes on Geekzone and asks without realising the potential of her upstream being saturated.

(Emphasis added)

A few possibilities of what could be saturating her upload include the following: automated uploads from mobile devices, malware, email sending etc...

While your advice might have validity under some circumstances, I would request you not be so condescending in expressing it because as much as you are an expert, others also know what they are doing. The section of your post which I have highlighted is really uncalled for.

There is one computer connected via a LAN. Her cell phone does not have Wifi and even if it did, she'd turn it off.

Last of all, I've worked in the Internet industry for awhile. I think I already know all of the above. Although she is female and old enough to be my Mother does not mean she is thick as two planks either.

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timmmay

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#1201706 22-Dec-2014 07:51

What else is there to do in Norsewood? Everyone's probably on the internet, that's probably why the congestion.

MichaelNZ

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#1201708 22-Dec-2014 07:53

timmmay: What else is there to do in Norsewood? Everyone's probably on the internet, that's probably why the congestion.

But then Norsewood is only a small place. It's not even a town. I think it's officially known as a 'settlement'.

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coffeebaron

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#1201709 22-Dec-2014 08:04

You come on here complaining about congestion, but give us no useful information to support your claim, nor help us to help you, then the first half useful piece you give us is a congestion free speedtest. From someone who says they have been in the Internet industry for a while, you should know you need to gather a lot more info before you start your post.
Perhaps we should lock this thread until you can come back and post all the facts.

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