Do Chorus charge a $90 change charge?

Forums › New Zealand Broadband › Do Chorus charge a $90 change charge?

smbunn

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#324607 3-May-2026 14:22

I want to change my fibre provider. The new provider has given me the monthly costs, and when was about to sign up added $90 for 'Chorus change fee'. Really, do Chorus charge $90 for the 2 minutes it takes to change you from one fibre provider to another?

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saf

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#3487083 3-May-2026 14:41

No.

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smbunn

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#3487084 3-May-2026 14:45

Thats a long definitive reply :-)

So there is no charge to the ISP from Chorus which they need to pass on? It's from Faro Internet and I queried this charge and they insist it is just a pass thru cost from Chorus.

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michaelmurfy

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#3487085 3-May-2026 14:47

Yeah... what...?

There are connection charges with some ISP's but that is all I am aware of. I'll be interested to know what ISP you're attempting to sign up to here.

But, Quic for example do have a connection fee that is waived if you use somebody's referral code. Plenty of referrals in peoples signatures here if you want a decent ISP!

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saf

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#3487088 3-May-2026 14:52

smbunn:

Thats a long definitive reply :-)

So there is no charge to the ISP from Chorus which they need to pass on? It's from Faro Internet and I queried this charge and they insist it is just a pass thru cost from Chorus.

Short and sweet!

There is a cost to a provider to transfer/churn a connection, however it’s nowhere near $90 - that’s taking the mick and you’re right to question it.

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MichaelNZ

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#3487093 3-May-2026 15:23

Chorus charges for lots of things but its nowhere near $90 for a simple remote churn.

Though it is my personal opinion a fee to setup an account - especially if no term contract - is reasonable.

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#3487106 3-May-2026 16:00

Which ISP wants to charge $90? You may as well let us know

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RunningMan

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#3487117 3-May-2026 16:38

Linux:

Which ISP wants to charge $90? You may as well let us know

smbunn:

[snip] It's from Faro Internet and I queried this charge and they insist it is just a pass thru cost from Chorus.

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#3487123 3-May-2026 16:52

My eyes my eyes! They can't even get the date format correct for NZ they do MM/DD/YY

yitz

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#3487129 3-May-2026 17:20

For transparency's sake maybe we need to go back to the days of JetStream/JetStart and having separate invoices from Telecom now Chorus for line charges and RSP services?

saf

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#3487131 3-May-2026 17:23

yitz:

For transparency's sake maybe we need to go back to the days of JetStream/JetStart and having separate invoices from Telecom now Chorus for line charges and RSP services?

There’s so many elements that come to construct an RSP’s retail price that I can’t imagine this being feasible.

Besides, Chorus’ bare wholesale pricing is publicly available: https://company.chorus.co.nz/about/contracts-and-agreements/ufb-service-agreements

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yitz

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#3487140 3-May-2026 18:27

Chorus fee is $33.44 including GST

For comparison, Enable in Christchurch charge $35.95 including GST.

I suppose there are rebates for batches/volume? All C.I.C? 😜

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#3487141 3-May-2026 18:29

WT*.... run away :D

https://faro.nz/2026prices

"We have kept the adjustments as small as possible"

1. New Setup Fee

A one-off setup fee equal to one month of your subscription will now be required when signing up.

This fee is fully refundable until the day your connection goes live.
After the connection date, it becomes non-refundable.

XPD / Gavin

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saf

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#3487142 3-May-2026 18:31

Yep, correct @yitz - I can’t see how $90 is justifiable unless it comes with something else (a router perhaps??)

While there are RSP incentives for net growth, I don’t believe I’ve ever seen zero-rating or rebating transfer fees as one of them, they’re very much a standard cost now.

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.