Why do people moan about Telecom?

Forums › New Zealand Broadband › Why do people moan about Telecom?

aboylikedave

243 posts

Master Geek
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#57294 8-Feb-2010 18:35

I'm about to get Telecom BB Adventurer20GB tomorrow but am worried about the year's contract if I don't like it. It's not that bad is it?? I just want it to be fast and reliable. Won't speed and dropouts be about the same as others, given that they use Telecom infrastructure? Or are the major ISPs significantly different? I know aobut caching issues etc. but is there anything else I should know?

I read the consumer report on ISPs but treat it a bit with a pinch of salt as we all love a moan at the big boys!
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731 posts

Ultimate Geek
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#297151 8-Feb-2010 18:50

Honestly, i think Telecoms fine.

I moved off Xnet back to Telecom and found it far better (speed wise).

Fo0L

54 posts

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#297185 8-Feb-2010 20:38

I've been on Xtra for years (started with good old dial-up!).
My broadband connection has gradually gotten better and better over the years and I have a pretty reliable and solid connection more than most of the time.
The odd drop-out happens but most the time its just a modem reset and Bobs your auntys.
As far as customer service goes, the only time I had a real issue and had to call the help-desk, they looked after me well including calling me back exactly when they said they would. And. Problem solved.
Theres nothing wrong with Telecom/Xtra - some people like to bag Telecom and undoubtedly some have basis to do so. I think you'd find as many on the anti-Voda, anti-Telstra, anti-Orcon etc etc bandwagons though.

Jadefuzy

63 posts

Master Geek

#297186 8-Feb-2010 20:47

in my opinion Telecom broadband has a good service i didn't have to many problems. it's just there xt network

corksta

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#297189 8-Feb-2010 21:00

We changed from Orcon to Telecom several months back and couldn't be happier. Rock solid broadband at all hours of the day/night, cheaper for us based on how we use the phone, no problems with customer service. In comparison Orcon's broadband was crap.

johnr

19282 posts

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#297190 8-Feb-2010 21:04

Some people just like to moan about anything even if they are at fault example below

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boby55

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#297192 8-Feb-2010 21:07

Moved from Xnet to Telecom and Xnet was like dial up compared to my speeds I get now

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vexxxboy

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#297216 8-Feb-2010 21:47

a lot of people have long memories (and im one of them) of how they were treated by telecom back when they had the monopoly on phone services and it wasn't good, so they tend not to like them on principle.

Common sense is not as common as you think.

freitasm

BDFL - Memuneh
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#297219 8-Feb-2010 21:48

vexxxboy: a lot of people have long memories (and im one of them) of how they were treated by telecom back when they had the monopoly on phone services and it wasn't good, so they tend not to like them on principle.

That means you don't believe times change...

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askelon

942 posts

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#297220 8-Feb-2010 21:52

I pretty much recommend all my customers go with telecom. Far less hassle than alot of providers.. I personally had nothing but good experiences with them - pity the flatmates opted for Telstra when we moved or I'd still be with them..

freitasm

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#297223 8-Feb-2010 21:54

Reality is *ALL* providers have problems.

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paradoxsm

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#297255 8-Feb-2010 22:51

I've had less problems with my "xtra" broadband connection through Telecom than others (They remain unnamed) and usually get good speeds exept when there are other factors such as location of the remote server.

That said, my Big Time experience was appaling at best, very slow speeds. However using Big Time at a friends in Auckland yielded quite acceptable results, not mega fast but not like the dial-up speeds I was getting in Wellington.

Telecom do let you "try" Big Time and if it does not suit, you can change to the regular plans such as the adventure I'm now on after a month. (slows down to 64K at 20GB)

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browned

636 posts

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#297301 9-Feb-2010 08:51

People have long memories....

Remember GoLarge.
Remember paying crazy prices for 256KB broadband and dialup until slingshot arrived.
Remember crappy CDMA phones...oh wait we still have them in places.

And still today we are forced to pay $46pm for a phone line that should be optional. Obviously Telecom are in business to make money. They are selective with what they offer to customers and only seem to buckle under extreme pressure from the Government or Commerce Commission.

That being said I am on Bigtime and have not had any issues with it....just the sign up process and undisclosed charges that we got sorted. Multiple free modems delivered after a couple of months and charges for them on the bill that we also got sorted eventually after returning one of them.

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vexxxboy

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#297313 9-Feb-2010 09:28

freitasm:
vexxxboy: a lot of people have long memories (and im one of them) of how they were treated by telecom back when they had the monopoly on phone services and it wasn't good, so they tend not to like them on principle.

That means you don't believe times change...

i believe in change but Telecom only changed because they had to not because they wanted to, slight difference and i still remember the fees they charged for changing houses but keeping the same number when i was flatting

Common sense is not as common as you think.

fab

155 posts

Master Geek

#297318 9-Feb-2010 09:41

Oh where to start with this one. Yes other providers have issues too and I accept that - I am with TC at home, the cable broadband is unbeatable but their helpdesk service wait times are beyond funny or acceptable.

Where I am contracting at the moment, they are fixed to Telecom due to a sponsorship agreement.
I have a seeminlgy never ending list of emails going backwrds and forwards to the Big T trying to get things sorted out.

My current list, which is only a month or so old:
* When head office staff call a regional manager on his/her 027 cell, then press # to bypass the welcome message, the voicemail message they leave does not get left at all. This has been going on for 4 months or so (only on XT network) and we've told them what happens but it is still happening.
* Setup new cellphone user, even though I supplied account number that is should be charged to, the cell gets put on to another account (this has happened multiple times). The mission to get it changed back and the charges taken off one and onto the correct one - total waste of time.
* Ask for voicemail on home user's landline, doesn't get done and am still waiting to see why it's not working.
* Ask for a call log for a user's DDI extn at head office, after a week no response and nothing receieved.
* New cellphone user goes to setup his voicemail welcome message, it cuts him off after 20 seconds or so, tried different phones, still not working.
* PABX - names on the PABX don't hold - they revert to a user who had that extn maybe 2 or 3 users ago, for no reason. Or we ask for a new extn, it gets set up with the correct name, then a few months down the road it just disappears.

These are just the ones off the top of my head. So yeah, I'm not happy, it's a big waste of my time keeping a track of all these issues.
However with some things they are lightening fast, which makes it all the more frustrating. I'd like good -not great, just good - service all the time, please.

wreck90

780 posts

Ultimate Geek
Inactive user

#297324 9-Feb-2010 09:55

Telecom used to be hell , ruled by satan (theresa).

Satan got the boot, and now telecom are just fine.

I'm on the 20gig adventure plan, maybe one or two dropouts in the last year.

I usually get 1.5MB/s download speeds, even during peak periods.

But, probably depends where you live.

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