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6 posts

Wannabe Geek


Topic # 199187 7-Aug-2016 22:00
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Hi - this is driving me nuts. I've got an xbox one and games with gold subscription. I'm trying to "purchase" free games and keep getting this error - You have no valid payment options on file. - when I've got both credit card and paypal accounts setup. There's a change payment options link which takes me to this page - https://live.xbox.com/en-US/account/billingaccountinformation 

 

This is a US page which errors if I try to complete details. I get the same result through console or windows. 

 

I've tried the xbox ambassadors and am getting nowhere .... any assistance gratefully received. 

 

Cheers

 

 


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592 posts

Ultimate Geek
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  Reply # 1606133 7-Aug-2016 22:13
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Is your Xbox set to NZ? Go to Settings => System => Language & Location.

21533 posts

Uber Geek
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  Reply # 1606146 7-Aug-2016 23:36
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I get that all the time too, Seems to need me to VPN to the US for it to accept payment on a US xbox account sometimes.

 

I have mine set to US because the paid games are much better prices, its a PITA to change it just to get some free stuff. Its usually the 360 titles that give the problem moreso than the xbone ones.





Richard rich.ms



6 posts

Wannabe Geek


  Reply # 1606147 7-Aug-2016 23:48
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Hi - yes the location is set New Zealand




6 posts

Wannabe Geek


  Reply # 1606148 7-Aug-2016 23:51
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It's bizarre that Microsoft are promoting the backwards compatibility and XBOX Gold internationally (including the NZ branded website) but make completion of payments impossible. 


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Uber Geek
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  Reply # 1606150 8-Aug-2016 00:28
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If your console is set to NZ, they try changing the en-US to en-NZ and going about getting the games again.





Richard rich.ms



6 posts

Wannabe Geek


  Reply # 1606655 8-Aug-2016 23:20
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THanks Richard - the language is already set to English (New Zealand)...


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