Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › LAN (ethernet/Wifi/routers/Bluetooth) › NF8AC Losing Internet Connection Randomly
NZDRWolf

6 posts

Wannabe Geek

Trusted

#237766 17-Jun-2018 15:04
Send private message

my router is having an issue where it just randomly drops out and loses connection. all i can find is the internet light is going out




Joel Bason

 

8700K @5GHz

 

32GB DDR4 @3000 MHz

 

1TB SSD

 

MSI Pc Pro Mobo

 

GTX 970 @1500MHz

Create new topic
sbiddle
30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #2039138 17-Jun-2018 15:23
Send private message

Are you running recent firmware? I'm guessing possibly not?



NZDRWolf

6 posts

Wannabe Geek

Trusted

  #2039142 17-Jun-2018 15:41
Send private message

i'm thinking about it, but its an isp provided router and they have a custom firmware




Joel Bason

 

8700K @5GHz

 

32GB DDR4 @3000 MHz

 

1TB SSD

 

MSI Pc Pro Mobo

 

GTX 970 @1500MHz

NZDRWolf

6 posts

Wannabe Geek

Trusted

  #2039248 17-Jun-2018 20:25
Send private message

ok so i did that and still have the issue :( 




Joel Bason

 

8700K @5GHz

 

32GB DDR4 @3000 MHz

 

1TB SSD

 

MSI Pc Pro Mobo

 

GTX 970 @1500MHz



hio77
'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified
Trusted
Lizard Networks
Subscriber

  #2039251 17-Jun-2018 20:27
Send private message

What sort of connection do you have?

 

 

 

 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 

Aredwood
3885 posts

Uber Geek
+1 received by user: 1749


  #2039354 18-Jun-2018 08:15

Which ISP do you have?

Can you still login to the routers admin page when the connection has stopped working?

To get the internet working again, do you just need to restart the router, or do you have to do something else?





NZDRWolf

6 posts

Wannabe Geek

Trusted

  #2039438 18-Jun-2018 09:38
Send private message

vdsl connection
now ISP
can log in to router
just have to wait for it to sort itself out




Joel Bason

 

8700K @5GHz

 

32GB DDR4 @3000 MHz

 

1TB SSD

 

MSI Pc Pro Mobo

 

GTX 970 @1500MHz

 
 
 
 

Shop on-line at New World now for your groceries (affiliate link).
djtOtago
1181 posts

Uber Geek
+1 received by user: 605


  #2039440 18-Jun-2018 09:42
Send private message

How long do you normally have to wait for the internet connection to come back?

NZDRWolf

6 posts

Wannabe Geek

Trusted

  #2039757 18-Jun-2018 13:52
Send private message

between 30 seconds to 2 minutes usually




Joel Bason

 

8700K @5GHz

 

32GB DDR4 @3000 MHz

 

1TB SSD

 

MSI Pc Pro Mobo

 

GTX 970 @1500MHz

hio77
'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified
Trusted
Lizard Networks
Subscriber

  #2039763 18-Jun-2018 13:59
Send private message

NZDRWolf:

 

vdsl connection
now ISP
can log in to router
just have to wait for it to sort itself out

 

 

Right ok, so it's interly possible this is a DSL layer disconnection rather than modem related.

 

 

 

eg. a line fault..

 

 

 

I'd speak to NOW to run some tests on the connection :)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 

NZDRWolf

6 posts

Wannabe Geek

Trusted

  #2039992 18-Jun-2018 19:26
Send private message

have had two routers now and both are experiencing the issue. so it is a line fault. chorous came and ceck external and found nothing that needs fixing. so its internal. any suggestions?




Joel Bason

 

8700K @5GHz

 

32GB DDR4 @3000 MHz

 

1TB SSD

 

MSI Pc Pro Mobo

 

GTX 970 @1500MHz

hio77
'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified
Trusted
Lizard Networks
Subscriber

  #2039996 18-Jun-2018 19:30
Send private message

NZDRWolf:

have had two routers now and both are experiencing the issue. so it is a line fault. chorous came and ceck external and found nothing that needs fixing. so its internal. any suggestions?



See this is the awkard gap... That only your provider can really manage (chorus provide them with the tools to test and prove disconnections)

If a feild tech goes out and cant find an issue. They will simply say there is no issue.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 

 
 
 
 

Shop now for Dyson appliances (affiliate link).
Aredwood
3885 posts

Uber Geek
+1 received by user: 1749


  #2040262 19-Jun-2018 09:41

Can you check the router system logs, to see if the DSL is dropping and resyncing?

Does the router report how long since the DSL last resynced?





Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright