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Topic # 143898 30-Apr-2014 20:33
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Starting from 2nd may , check your eligibility here https://ssl.apple.com/support/iphone5-sleepwakebutton/

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  Reply # 1035177 1-May-2014 22:43
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My old iPhone 5 is not only eligible, it's affected!  Honestly, didn't realise it was a widespread issue.

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  Reply # 1035183 1-May-2014 22:57
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Yeap, this problem has been pretty widely reported in the media. At least they do recalls like this. Many companies instead wait for the customer to experience a problem, and don't widely publicize problems.

 
 
 
 


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  Reply # 1035232 2-May-2014 06:57
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mattwnz: Yeap, this problem has been pretty widely reported in the media. At least they do recalls like this. Many companies instead wait for the customer to experience a problem, and don't widely publicize problems.


Many companies... like Apple?

(You're holding it wrong).

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  Reply # 1035238 2-May-2014 07:51
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I've just had this issue fixed - replacement phone is sitting at NZ Couriers depot! I was still under warranty, but from what I researched before sending it in this is a huuuuuge issue with the iPhone5 globally.

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  Reply # 1035241 2-May-2014 08:13

enfield: Starting from 2nd may , check your eligibility here https://ssl.apple.com/support/iphone5-sleepwakebutton/


When posting a link, can you make it a link? Thanks.

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Ultimate Geek
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  Reply # 1035245 2-May-2014 08:27
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Has anyone started the process? I have a iphone which is eligible and it said to take it into voda/telecom/2degree for it to be check

Do they just run the serial number and give you a replacement phone on the spot? Or they send it to apple and I'm without a phone during that time?

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  Reply # 1035364 2-May-2014 11:54
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mrphil: Has anyone started the process? I have a iphone which is eligible and it said to take it into voda/telecom/2degree for it to be check

Do they just run the serial number and give you a replacement phone on the spot? Or they send it to apple and I'm without a phone during that time?


I would be interested as well, I am in the same boat, but can be without my phone for a few days

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Ultimate Geek
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  Reply # 1035727 2-May-2014 21:42
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mule:
mrphil: Has anyone started the process? I have a which is eligible and it said to take it into voda/telecom/2degree for it to be check

Do they just run the serial number and give you a replacement phone on the spot? Or they send it to apple and I'm without a phone during that time?


I would be interested as well, I am in the same boat, but can be without my phone for a few days


The wife went into Vodafone today and the person there didn't know anything about it, he then sent out the ninja which said Just contact apple directly

Good work Vodafone

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  Reply # 1036153 3-May-2014 19:02
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In theory, you would take it in, they will send it away to MFR for Vodafone or Telegistics for Telecom, and you will be without a phone for that time.

However, there's a note on the Apple support page which reads "you must visit an Apple Retail Store or participating Apple Authorized Service Provider and not a wireless carrier partner" which would indicate you aren't supposed to take it into Vodafone, Telecom, or 2degrees.  I guess you could take it to Yoobee or Dick Smith as they are authorised retailers and could sort it for you?  Either way, it'll be a million times easier if you call up Apple and get a case number assigned that you can drop into the store with, and just give them that (they can do the repairs without charge because the case number is basically authorisation to bill Apple for the work).  Ideally go to somewhere like Yoobee which have their own service department who can do it rather than your network provider who'll have to send it off to MFR or Telegistics.

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  Reply # 1036196 3-May-2014 20:32
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mrphil:
mule:
mrphil: Has anyone started the process? I have a which is eligible and it said to take it into voda/telecom/2degree for it to be check

Do they just run the serial number and give you a replacement phone on the spot? Or they send it to apple and I'm without a phone during that time?


I would be interested as well, I am in the same boat, but can be without my phone for a few days


The wife went into Vodafone today and the person there didn't know anything about it, he then sent out the ninja which said Just contact apple directly

Good work Vodafone


Where was the hardest obtained from?

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Ultimate Geek
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  Reply # 1036262 4-May-2014 08:03
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Kyanar: In theory, you would take it in, they will send it away to MFR for Vodafone or Telegistics for Telecom, and you will be without a phone for that time.

However, there's a note on the Apple support page which reads "you must visit an Apple Retail Store or participating Apple Authorized Service Provider and not a wireless carrier partner" which would indicate you aren't supposed to take it into Vodafone, Telecom, or 2degrees.  I guess you could take it to Yoobee or Dick Smith as they are authorised retailers and could sort it for you?  Either way, it'll be a million times easier if you call up Apple and get a case number assigned that you can drop into the store with, and just give them that (they can do the repairs without charge because the case number is basically authorisation to bill Apple for the work).  Ideally go to somewhere like Yoobee which have their own service department who can do it rather than your network provider who'll have to send it off to MFR or Telegistics.


if you select new zealand on the left hand side it would come up with this message

 

"Replacement Process

 

Bring your iPhone 5 to a participating wireless carrier. Your iPhone will be examined to verify eligibility, before proceeding with the replacement process."

if you click link on the participating link it takes you to another page which list vodafone/telecom/2degrees

i think we will just ring apple directly, will report back after we have rung them

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Ultimate Geek
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  Reply # 1036263 4-May-2014 08:04
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johnr:
mrphil:
mule:
mrphil: Has anyone started the process? I have a which is eligible and it said to take it into voda/telecom/2degree for it to be check

Do they just run the serial number and give you a replacement phone on the spot? Or they send it to apple and I'm without a phone during that time?


I would be interested as well, I am in the same boat, but can be without my phone for a few days


The wife went into Vodafone today and the person there didn't know anything about it, he then sent out the ninja which said Just contact apple directly

Good work Vodafone


Where was the hardest obtained from?


hardest or handset? lol 

it was purchased from dick smith

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Ultimate Geek
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  Reply # 1036280 4-May-2014 09:05
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Took my iPhone 5 in today and Vodafone store didn't know anything about this. As my phones original owner brought from Norman Ross Palmy ( I'm in Ack) and I now have the phone on Voda was advised they the store need to ring Brightpoint as phone not Voda stock. Was even told as a Voda customer may need to take the phone into 2degrees. WTF. Have to wait till Monday to see what's happening. They advised I could be charge for shipping back as not Voda stock. So they are checking with Brightpoint.

Suggest people ring Apple directly to get it underway and get exactly what is required as it looks as if Apple / Vodafone are not on the same page.




"The only way to learn some- thing is to do it"

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  Reply # 1036298 4-May-2014 09:27
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Already had this fixed under warranty, on the missus phone just a couple of months back. Was no hassle at all. Telecom were very helpful & quick.

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  Reply # 1036300 4-May-2014 09:31
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mrphil:
johnr:
mrphil:
mule:
mrphil: Has anyone started the process? I have a which is eligible and it said to take it into voda/telecom/2degree for it to be check

Do they just run the serial number and give you a replacement phone on the spot? Or they send it to apple and I'm without a phone during that time?


I would be interested as well, I am in the same boat, but can be without my phone for a few days


The wife went into Vodafone today and the person there didn't know anything about it, he then sent out the ninja which said Just contact apple directly

Good work Vodafone


Where was the hardest obtained from?


hardest or handset? lol 

it was purchased from dick smith


lol

Then the receipt shows Dick Smith and this is who you deal with around the hardware

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